BetterHelp app not working? crashes or has problems?

BetterHelp Status

Published by on 2023-11-09

BetterHelp is the convenient way to get professional help from a licensed
therapist. With over 20,000 trained, experienced, and accredited therapists
covering a wide range of areas – from depression and anxiety to family and
couples therapy – it’s never been easier to receive personal, professional
help when you need it.


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problems reported in the last 24 hours

24 hour clock

Most reported problems

Something else
650.0%

Connection
50.0%

Not working
50.0%


Reported Issues: 13 Comments

By Jay Nayyar   1 year ago


When I talk on video chat session on my iPad connection with therapist would lag or go to black screen or drop and I know my Wi-Fi is good why it keeps happening.

By C   1 year ago


The app keeps freezing when I go to do my journals and its highly discouraging and counterproductive to the whole point of the app...

By Eliseo Fabela   1 year ago


Every time I go to the schedule tab on either the app or website page it crashes. I cannot book a session with my therapist because of this. If I can't use the service then it was a complete waste of money...

By Q   1 year ago


When I tried to book a group session, the page reloads after a couple of seconds and I need to be really quick in selecting something. I have had this problems since Wednesday/Thursday last week.

By Ruby dopp   1 year ago


The app video sound doesn't work, and both the app and chrome messaging reloads and jumps to the latest message when I'm trying to read messages. Very difficult!

By Zelda M. Lackner   1 year ago


I cannot load the app. I've been trying for a long time.

By Venessa   1 year ago


Unable to connect error code 504

By Crystal J Wright   1 year ago


The site appears to be down. I have been a therapist on BH for over a year and have only had this happen for more than a few minutes just one other time. Clients will understand and therapist will reschedule or try to make up if they can and we will carry on. BH will extend the subscription of every client affected and all will be well. I love BH they have been an incredible resources. Happy Mental Health Awareness Month :D

By Masha   1 year ago


I am a therapist on BH, have been attempting to login for a scheduled session...to no avail. Was able to login @ 10AM, not for my 11Am session. Receiving a "504 Gateway time out" error message. This has never happened before. I have tried logging in via phone and PC. There must be an issue with the BH servers. Leaving this message here in case it helps any users currently frustrated.....

By Jennifer   1 year ago


Is the site down? It would just be nice to know.. also a timeframe of when it will be fixed?

By Yvette Vasquez   1 year ago


It’s my first day that they finally matched me to a therapist and as soon as I open app or even the mobile internet it is not working! Says there is a error ?

By Alex Menard   1 year ago


My session would not load. Then I closed the app to reopen, and now the app won’t load. Total crap to happen right as my session was about to start

By William Claghorn   1 year ago


Bluetooth headphones don't work. Sound comes from phone and not headset


Common dislikes about BetterHelp app

- Expensive pricing

- Unqualified therapists

- Therapists can take a week or two off without notifying you

- Therapists can fire you without giving any referrals or notice



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About this app

With over 20,000 trained, experienced, and accredited therapists covering a wide range of areas – from depression and anxiety to family and couples therapy – it’s never been easier to receive personal, professional help when you need it.  Facing obstacles alone can be daunting – receiving support and guidance from a professional therapist has been shown to make huge, positive changes to help you overcome personal challenges.  They are licensed, trained, experienced, and accredited psychologists (Ph. D. /PsyD), marriage and family therapists (MFT), clinical social workers (LCSW), licensed professional therapists (LPC), or similar credentials.  You can write or talk about yourself, the things going on in your life, ask questions, and discuss the challenges you’re facing and your therapist will provide feedback, insights, and guidance.  The cost of therapy through this app ranges from $60 to $90 per week (billed every 4 weeks) but may be higher based on your location, preferences, and therapist availability.  Unlike traditional in-office therapy which can cost over $150 for a single session, your this app membership includes unlimited text, video, audio messaging as well as weekly live sessions.  When you sign up we’ll match you to an available therapist who fits your objectives, preferences and the type of issues you’re dealing with.  this app is the convenient way to get professional help from a licensed therapist.  After filling out our questionnaire, you will be matched with a licensed therapist based on your needs and preferences.  You can also schedule a weekly session to speak live with your therapist over video or phone.  Different therapists have different approaches and areas of expertise so we’ll work with you to find the right person who can achieve the best results for you.  You and your therapist will get your own secure and private “therapy room” where you can message your therapist at any time, from any internet-connected device, wherever you are.  They have been qualified and certified by their state professional board and have completed the necessary education, exams, training, and practice.  This ongoing one-on-one dialogue is the foundation of your work with your therapist.  Together you’ll work towards making a positive change in your life, accomplishing your goals, and overcoming your problems.  The subscription is billed and renewed every 4 weeks and includes both the use of the secured site and the therapy service itself. 



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