Contact BetterHelp Support

by U Tubers

I don’t know if I just got one crazy outlier of a therapist but my therapist seemed completely unqualified and spit up all the trauma back into my face when I didn’t comply with her orders anymore such as take antipsychotics and take antidepressants and go to the hospital and do IOP and do this and that. She would ask inappropriate sexual questions, seemed to not understand why I was in therapy, do the bare minimum and repeat the same thing she did every single week and would constantly threaten to call ambulances and cops. It seems like this platform is good for crazy therapists like her who can jump from platform to platform and not have their name tarnished because they don’t answer to superiors they’re just freelance and can bounce any time they get a bad review. There’s a reason they’re not in therapy offices in town. This is $60 a week for the cheapest price and the therapist can just take a week or two off and not notify you and you still have to pay the $60 each week that you’re subscribed to this plan. They can also just fire you at any moment to and not give you any referrals and no notice. I feel like BetterHelp gets such high reviews because they pay people to write good things about them. I don’t know guys, I definitely wouldn’t recommend this app. You’re much better off finding a cheap therapist through your insurance, they’re probably much much much more qualified than they would be here.

by Briannaanjelique

I love using this app honestly, when I first used it I was skeptical because counseling wasn’t something that helped for me but the person I was first matched with didn’t work and then the person that came next she was perfect fit. She helped me out a lot, more than she may realize. I like that I have the option to set a appointment for live chat and or video chat. Being that I live with family and a lot of dogs who tend to bark a lot lol, this came in handy.

The only issue for me is the pricing. I am a returning college student with many obligations to pay for (the adulthood stuff) who can barley make payments especially right now due to the pandemic. It’s super unfortunate that I’ve needed to result to ending my subscription TWICE maybe even three times now that I’m thinking about it because of needing more income in order to have access.

they have offered financial aid for three months at a time which don’t get me wrong has HELPED tremendously but my suggestion is allowing us to do lower payments weekly and not having it be so high, maybe even the option to pay per minute on the chats or something unsure just throwing stuff out here. I’ve been struggling and wanting to get back into speaking with my counselor but have no way to afford it even with financial aid provided which is so unfortunate and I know I am not the only one going through these things right now— hoping that I can eventually come back and have the same counselor available.

by Essdogg

I’d been putting off finding a therapist because I was sifting through local recommendations and not finding a good match. Then I joined BetterHelp, answered a few questions, and was paired with a fantastic therapist within minutes. That’s the most important part and BetterHelp nailed it. The platform itself is well-designed and strong at facilitating communication with your therapist. We’ve shared links, worksheets, documents and more. It’s also super-convenient having the secure chat and video sessions happen right on the page (for desktop/laptop) or right in the app (for phone). It can run a bit much if you’re used to twice-a-month sessions but I’ve found (that and my therapist has encouraged) once-a-week sessions are both better for my mental health and make me feel like I’m getting the most bang for my buck. You can even do more than that, plus chat anytime, if you feel you need it.

For those who may be new to cognitive behavioral therapy, know that it can be daunting and you may not connect with your first therapist. BetterHelp makes it easy to get a new one if that’s the case—and you should never feel guilty about moving on. A good therapist will understand and want you with someone who is a better fit, too. With that said, the more you can come into this experience with an open mind and a healing spirit, the more you’ll get out of it. Just focus on your mental health and BetterHelp will be there to help with the rest.