Hume Health Status
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Problems reported in the last 24 hours
🔨🐞 Solved: verified fixes that worked!
Data transfer error
Error 10. Says data transfer failure every time I use it. Brand new.
Error code 10. Does not work
Hume app stopped working so reinstalled now cannot get past confirm identity??
App stuck on confirm your identity AND have not been able to sync device
I step on the scale it gives me my weight on the app and then connection fails before measurements.
Error 10
Locked to confirm details screen
weight not recording in app after yesterday's download
📋 34 Reported Issues:
Error 10 Message
Bought new phone. Transferred all data. Now can't log into app on phone. Changed password and still no luck. Just get a blank screen after hitting sign in button. Have removed batteries from scale to reset and have deleted and reloaded app with no effect. Please advise.
I have been unable to log my weight in the app for al.ist 2 months. I have deleted and reinstaled the app. Reset my scale and even replaced my phone
My Hume app has suddenly decided my metabolic age is 18. I am 69 and the app normally is in range (a year or 2 younger).
Hume app is rubbish - isn’t synching, lost years worth of data, and now just a black screen when trying to open the app. Even when it was working, i would have to find the scales on the app everyday and re-add. Complete and utter rubbish, but I need it to work so please suggest what I need to do - 07807 219637
I can’t search for food that I eat. This used to work. Now it just gives weird and random choices that don’t match what I eat or or what I entered.
I can not get a health score for the week. I weighed every day.
My HUME is connected and it records the current weight but the 3 circles just keep revolving and it never syncs. I stay on the scale until the 3 circles show on the scale.
I am unable to log in my food under the nutrition section. I have paid for a free trial but will cancel if unable to do this. It is a major part of what I need from this app.
For anyone having trouble, try taking out your batteries and reinserting. I guess it resets. Mine wasn’t giving me my info and now it’s back working again
Hume not working all of a sudden. Deleted and reinstalled but no go.
The FitTrack App used to work fine. With the new Hume App. , it worked for less than a week. It’s no longer syncing weight and none of the measurements are working. When weighing, the circles just spin & spin and don’t calculate any measurements. It says to stay on the scale while calculating but never does. I’ve contacted Customer Support 3x with no response. I’m not willing to keep paying for a worthless App. Too bad, I really like the scale & its capabilities.
My FitTrack App on my android (Samsung Galaxy S20+5g) has lost connection with the DARA scale. It says in the FitTrack app under whether the scale is synced/connected with my phone or not, to "ADD A DEVICE". So, I click on, "ADD A DEVICE"; Then a dialog box pops up saying the following, "FITTRACK WOULD LIKE TO TURN ON THE LOCATION PERMISSION, To Connect to your FitTrack devices, turn on location permission. Why? Location permission is needed to scan for Bluetooth devices. It also allows us to capture device data when the app is closed or not in use. GRANT LOCATION PERMISSION or CANCEL" Well I click on the button, "GRANT LOCATION PERMISSION"; Then a dialog box pops up saying the following, "DEVICE CONNECTION - SEARCHING' Make sure your scale is on and displaying zeros. If you were using the FitTrack Pro App, ensure it is closed on your mobile device." So, I have tried taking the batteries out, force stopping the FitTrack Health App on my android, turning off my bluetooth, and then turning everything back on to try to reconnect to my phone. But it does not connect up... Need Help Please!!!
When I go to weigh myself the reading is logged as a higher weight than what comes up on the dara scale? E.g. I weigh 16.7 but logs it on the app as 16.9??
My weight displays on the app but doesn't save stats. I leave the app and go back and it is the same information from 3 days ago. Using an iPhone running iOS 15.7.2
The FitTrack Health App is not available to download on my device. I am running a Samsung phone with Andriod 7?
My weight displays on the app but doesn't save stats. I leave the app and go back and it is the same information from 3 days ago. Using an android phone
My app has not been working for sometime. I have uninstalled and reinstalled and still nothing. I now have a scale that is just a scale. The reason for purchasing this scale was for the information I could receive for my health journey. I have tried emailing them, waiting forever to chat and it never happened. Would love to know if anyone else has had this issue resolved.
My Fittrack Scale are not lighting up on the scale it self, also unable to connect bluetooth with scale.. please any assistant need help..?
Weight registers on fit track scale, but not the same on progress report
Scale communicates with Fit Track app on my Android smartphone and then doesn't save results. I get "Something went wrong." I've updated my Fit Track app but no change. Can you help me?
I have downloaded the new app from the IOS App Store. When I click on Open I get the fit track logo briefly and then an empty screen. I’ve hard rebooted with no success. I had used the previous app with my scale with no issues.
App is blocked by Google for try to access sensitive data. How do I fit this?
I turn on Apple Health app in FitTrack Health. When I try to transfer data, the program spins "transferring" for 2-3 hours before I give up and stop the supposed transfer. The Apple Health app is no longer connected when I check. In fact, every time I log out of FitTrack and log back in, Apple Health connection is lost. I never had this problem with FitTrack Pro, which worked seamlessly and efficiently.
My app is showing numbers like this when I weigh in. 13:28:7st The newer version of the app also doesn’t work. I’ve connected the scale and can’t or don’t fully understand how to weigh in. Please help
My app is showing numbers like this when I weigh in. 13:28:7st The newer version of the app also doesn’t work. I’ve connected the scale and can’t or don’t fully understand how to weigh in. Please help
There are several features within the app that you can't access or don't work properly. My body composition measurements take a while to while to show if at all every time you open the app. You click on nutrition just get a blank screen, can't set any goals, can't click on help to report problems. If not sorted will not continue subscription after free trial.
my scale is reporting a ridiculous low weight even after changing batteries
Continually crashes when I step in the scale.
The weight on my scales does not match what is logged on my app. The app is also confusing and really difficult to use. Am ai bale to go back to the older version of the app?
App not loading at all, blank screen
Can't login, I keep getting a message that something went wrong when i try logging in even after changing my password
All data disappeared. Only weighs. Help!
the app only syncs the weight and none of the other metrics at all
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Developer: FitTrack
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Apr 26, 2025, 04:31 PMa user from Wake Forest, United States reported problems with Hume Health : Connection
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Apr 02, 2025, 11:29 PM
a user from Arden, United States reported problems with Hume Health : Crashes
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