BetterHelp - Therapy Reviews

I’d been putting off finding a therapist because I was sifting through local recommendations and not finding a good match. Then I joined this app, answered a few questions, and was paired with a fantastic therapist within minutes. That’s the most important part and this app nailed it. The platform itself is well-designed and strong at facilitating communication with your therapist. We’ve shared links, worksheets, documents and more. It’s also super-convenient having the secure chat and video sessions happen right on the page (for desktop/laptop) or right in BetterHelp (for phone). It can run a bit much if you’re used to twice-a-month sessions but I’ve found (that and my therapist has encouraged) once-a-week sessions are both better for my mental health and make me feel like I’m getting the most bang for my buck. You can even do more than that, plus chat anytime, if you feel you need it.

For those who may be new to cognitive behavioral therapy, know that it can be daunting and you may not connect with your first therapist. this app makes it easy to get a new one if that’s the case—and you should never feel guilty about moving on. A good therapist will understand and want you with someone who is a better fit, too. With that said, the more you can come into this experience with an open mind and a healing spirit, the more you’ll get out of it. Just focus on your mental health and this app will be there to help with the rest.

I have been using Better Help for a month and I am loving it, and finding it highly helpful. Make no mistake, it is not without the hard work involved in healing, I’ve seen other comments say that it’s like ‘counseling lite,’ which I highly disagree with. This has been some of the most healthfully challenging counseling work I’ve done, and I see myself making progress while feeling fully supported. The platform does make it much easier to connect and communicate effectively. My counselor is easily the best matched counselor I’ve ever had, I feel that I’m learning so much from them and with them. The fact you can communicate in different ways, both scheduled and not, with your counselor has been so beneficial. I feel it helps to paint a best picture of where I’m coming from - I’ll send my counselor a journal I wrote or a meme that resonates deeply and that helps me to process things but also gives us an understanding of what to lean into in our scheduled sessions. The fact you can match a counselor with your identity and wants and needs is amazing - as a member of the LGBTQ+ community, and also being gender fluid, I’ve never felt my counselors understood me or cared about that aspect, but as soon as I met my Better Help counselor (also in the community) on our video chat, I felt understood and safe, like I could immediately open up. My only critique is that Better Help could be more cost effective - it’s rather expensive as a student.

This is my first experience going to therapy/seeing a counselor. I’ve never looked down on the idea and was so happy for people that made the decision to do it. I put it off for a long time, because I “wasn’t ready to talk about my real feelings,” and “my problems are not that bad compared to others.” However, Since I wasn’t enjoying my life, I should have just forced myself to sign up right then. I am now to a place where I know I have the ability to make my life better and having a therapist easily available really helps me follow through with my small promises towards creating happiness.

I love the convenience of BetterHelp. Making appointments is so easy. I love the journal section of BetterHelp - you have a thought, just type it in. No need to over think it. It also allows you to share sections with your therapist if it’s easier for you to write your thoughts and feelings out instead of verbally explain them. If you don’t connect with your therapist you can quickly and easily get matched with a new one. I have been recommending it to everyone that seems intrigued by the idea of therapy.

If you’re reading this, it’s because you want to start feeling better about your life and you’re putting it off by getting lost in reviews. Take the first step and just sign up. If it really doesn’t work for you then you just cancel payment and delete it. At least you took the first step. ❤️

This is a WONDERFUL app. Especially during these unprecedented times, it’s great to have help in your own home at a better price, a more private setting, and with additional resources. Better Help offers the therapy I need at a fraction of a cost. My in person therapist would cost $150-$200 out of insurance for a 50 minute session. However, this is almost the price for the whole month of BH for FOUR 50-minute sessions PLUS unlimited messages in between sessions....AMAZING! In addition, BH offers various ‘groupinars’ that are totally confidential and cover anxiety, grief, relationship guidance, etc. with different therapists. In addition, my therapist gives me weekly worksheets to support continual improvement outside of our sessions. She sends these electronic worksheets through our private portal and I can work on them whenever I need to. I can also submit them to her to review. BetterHelp also has a virtual journal that can be shared with your therapist as well. Lastly, you can do phone or video so you don’t need to see your therapist or vice versa if you don’t want to. Overall, this is a great option. I know there are other services out there, but from my understanding they only allow you to message your therapist 5 times or less in between sessions rather than unlimited. Although BH is the only app I’ve tried, I feel it’s superior than the others available.

I was pretty apprehensive when I finally decided to try online therapy. I’ve done in-person therapy for 15 years and wasn’t sure I’d be able to connect with my therapist without being able to meet the person face to face. But I can’t afford to see my usual therapist because of my insurance coverage (or lack there of) for mental health services. So I did some research on which app was best and decided on this app.

They have been very supportive, financially and emotionally, from the very beginning. My counselor made it very easy to talk to her. She’s very attentive, professional and makes me feel safe and heard. I never feel like a burden, even though I have constant access to her. So far I have only done text and phone calls. I may try video sessions in the future. It’s just so nice and comforting to have an outlet for all these thoughts and feelings I haven’t had a place to put for so long.

this app is an amazing app that I am so grateful to have found. Even if I get better insurance in the future, I will likely stick with this form of therapy. It’s convenient - I can schedule my own appointments from BetterHelp and don’t have to worry about getting there on time or traveling far. I can do it all from the comfort of my home, or wherever I want. The price is affordable and my biggest worry about not being able to connect was a totally wrong. I feel very connected. They named this company right. I am getting Better Help!

BetterHelp has been great for me since I live abroad but want to talk to a counselor in English. My counselor calls me (instead of the other way around), so I don’t have to use any of the international minutes on my phone plan. The option to chat online is also useful when other people are around and I don’t want them to overhear me talking on the phone.

I got to pick my preferences when I signed up (topics the counselor has experience in, if I wanted a woman, a gay counselor, etc). Apparently some people have changed counselors because they didn’t click with the first person they were assigned, but the person I was assigned is perfect. I feel like my counselor understands me and gives me great advice without just asking “how does that make you feel” like they do in movies. I’ve had bad experiences with in-person counseling in the past, so it’s a relief that this woman makes me feel normal and talks to me like a (wise) friend. She checks in with me a couple times during the week over chat too just to see how I’m doing.

I really recommend this service, and it’s cheaper than in-person counseling too. If you’re not sure about it, just try it for a month and see what you think. You can always cancel it if you feel like it doesn’t help you (or if you think you’ve already gotten what you need from it in a short time). It’s been quite helpful for me though.

I love using BetterHelp honestly, when I first used it I was skeptical because counseling wasn’t something that helped for me but the person I was first matched with didn’t work and then the person that came next she was perfect fit. She helped me out a lot, more than she may realize. I like that I have the option to set a appointment for live chat and or video chat. Being that I live with family and a lot of dogs who tend to bark a lot lol, this came in handy.

The only issue for me is the pricing. I am a returning college student with many obligations to pay for (the adulthood stuff) who can barley make payments especially right now due to the pandemic. It’s super unfortunate that I’ve needed to result to ending my subscription TWICE maybe even three times now that I’m thinking about it because of needing more income in order to have access.

they have offered financial aid for three months at a time which don’t get me wrong has HELPED tremendously but my suggestion is allowing us to do lower payments weekly and not having it be so high, maybe even the option to pay per minute on the chats or something unsure just throwing stuff out here. I’ve been struggling and wanting to get back into speaking with my counselor but have no way to afford it even with financial aid provided which is so unfortunate and I know I am not the only one going through these things right now— hoping that I can eventually come back and have the same counselor available.

I know some people have had issues with counselor hopping or finding someone they connect with but I guess I got lucky. My counselor, Hope, is the first and only counselor I’ve had on BetterHelp . She’s one of the best therapists I’ve ever had, and I’ve had quite a few. She’s great at listening and sometimes she does a LOT of listening lol but she always has some kind of insight and thought provoking conclusion. She also has a wonderfully warm and caring demeanor. At first, I was afraid that maybe she, like any counselor on a phone therapy app, was nice but too basic. How well can you really connect with someone over a phone? And if someone’s a truly great counselor, don’t they have their own practice or belong to some renowned center with “Healing” or “Lotus” in the name, NOT some phone app company? But Hope has shown me that good therapy doesn’t require a lot of psychobabble and crazy experimental techniques and devices (I’ve done Immersive Sound Parasympathetic Reconstructive Therapy and EMDR in the past). Sometimes just talking thru issues, processing them and gaining good insight while being reminded to make time for myself makes all the difference in the world. I feel like those other, pricier, “renowned” therapists were all about throwing their techniques at me and seeing if they helped me. Hope has this really bizarre approach of just actually helping me.

this app is probably one of the best things I decided to do for myself this past year. For years I didn’t attend therapy because I was worried about the cost, and worried about it not helping me due to trauma I already had about going in the first place (aka non consensual forced therapy) - I just wanted to leave an honest review that I really would recommend BetterHelp to anyone on the fence about therapy. I looooove its features, just like some other reviewers said I love that I can schedule sessions with my therapist as well as contact them whenever I may need to. BetterHelp also offers group sessions with different counselors in a wide variety of topics suited for each person and the classes change daily/weekly! It even has a built in journal which I’ve found to be really helpful. I have carpal tunnel so sometimes writing in a journal with pen and paper actually gets exhausting and painful and I can’t get my whole thoughts out, so the built in journal on BetterHelp actually really helps me and I’m able to share my thoughts with my therapist in just one easy click if I want to! If you are able to afford it, I highly recommend BetterHelp . It has been helping me a lot, my counselor was a perfect fit I feel as if they really pay attention to what you would like to work on. Happy Healing! (:

**UPDATE**
Since Covid hit, I have had financial struggles and was worried I would have to start cutting things out from my budget. I reached out to this app and immediately was able to get some financial aid that I desperately needed. Couldn’t be more grateful for what BetterHelp brings to my life and how much of a difference it has made in the months I’ve been using it. Thank you so much to the creators of this, it really has made a difference like no other resource.

For what you get from what you pay, this is a steal compared to in-person therapy. I can work with my therapist any day I need to, and sessions are very easy to schedule around my own needs. My therapist Karen is amazing—I have had lots of trouble in the past finding a therapist that wanted to really work with me, rather than just nod absently as I talked, but Karen truly helps me actively recover as she dedicates meaningful time and energy into our sessions and beyond. Therapy is not just a once a week thing where I talk about my problems and then forget about them until my next session, BetterHelp makes therapy a truly hands-on experience that you work on daily. I’ve never been more relieved to finally find the help I’ve been looking for, without feeling regret looking at insane weekly bills.

I have known for a long time that talking to a therapist or counselor is something that I needed in my life but I never knew where to start and worried that I wouldn’t be able to find the right one. I have a bad habit of not prioritizing self care but between the pandemic, the civil unrest in our country and my own work and family dynamics, I was at a breaking point and knew it would help to talk to someone.

That’s when I made the decision to sign up for this app. After all, how could it hurt? In a matter of hours, I had already been matched with a therapist based on my specific needs. With just a few simple prompts, I began to unload my worries and frustrations and paint a picture of my life for her so that she could get to know me. Just the process of doing so was cathartic. And to have someone bear witness to your pain, who can validate what you feel and help you see how all the pieces are connected, has helped me better understand myself and learn how to move forward in a positive way.

At a time when the world is feeling more disconnected than ever, having a licensed professional therapist at your fingertips is quite literally a life saver. If you’re struggling, know that you are not alone. Take the first step to toward healing. You deserve it.

I did a lot of research before signing up for this program. I had my first phone session today with my therapist, and I couldn't be more pleased. In this day and age, going to visit a therapist in person sometimes can be very hard to schedule. Better Help allows me to be home, or wherever my phone is to have a session. It's very convenient!! BetterHelp also has more than just traditional talk therapy... There is a place to do an online journal (which can be private or you can share with your therapist), and there are group sessions based on many different "issues" someone might face. There is a monthly fee for this service - just like you would have to pay for traditional therapy. I don't think that it's too terrible... But you expect to pay for good or services you receive. I'm very pleased with Better Help. Their therapists are all certified, everything you'd want to know about their credentials is located in their biography. If you aren't happy with the one they assign you, you can change. It's a good program. I'm very excited to see where this journey is going to take me!! Better Help is so far a huge help to me!!! You'll get out of it what you put in. If you need therapy, go ahead and take the plunge!!! You won't regret it!!!

I love the journal feature and I found a great therapist. this app’s features for what you need from a therapist and the therapist finding you was helpful and I think it perfectly matched me.
The only thing is that the cost is not always necessarily “less” than other options you may have (that may also be online therapy at least). They do, however also have financial aid options! In terms of being able to write a journal, sending messages and having as many call/video sessions as you’d like in a month (according to your and your therapist’s availability), yes it is more affordable. However, if you only have one video call a month, and journals + messaging isn’t as effective for you, it isn’t less affordable than some of the other options out there. That is kind of sad for me since I really love my therapist so far and would love to stay, and I imagine if you get attached to your therapist and then have to move on for financial reasons it can be hard.
If, however, you use the journals/messaging often, and/or you try to have two or three sessions with your therapist, it does balance out the cost better if you’re on a budget!

Overall I’ve been having a good experience with this app and my therapist on here!

I became a part of the this app community when my previous therapist was no longer helpful in overcoming my issues and trauma and any therapists under my insurance that specialized in the areas I was looking help for weren’t available for months. My employer offers a discount and partnership with this app and I took the chance of online therapy. I was hesitant because I was used to traditional in person sessions but along with covid I knew that wasn’t likely to happen anytime soon. My therapists has done wonders for me and it’s not an exaggeration. She actually explains to me the psychology behind what’s happening in my mind and decision making along with hearing me out without judgment. I truly feel comfortable opening up to her and I can see her as a friend and not someone to be afraid of. I love that I can message her at anytime of the day because sometimes my anxiety can flare up and I don’t know what else to do but now I have her. I also enjoy the group webinars offered that provide more insight in addressing my issues. I highly recommend this platform to anyone who needs a trained, helpful professional to work through anything going on in your life. Whatever you pay is worth everything you get by being a member.

I’ve had a rough go at life, and have broken down over the years. I’ve been down some dark roads, which led me into feeling helpless and alone. I’ve hit a point in my life, where I felt the one thing that kept me going was actually hurting me. I was defeated. I had no hope. But after finding out about this app, and getting told by so many people to talk to someone, I decided that this was the time for me. At this app, I found an amazing therapist, and realized I wasn’t crazy, I was just in need of some professional advice. After talking with my therapist, I can gladly recommend this outlet, not just as an outlet - but as an answer. Talking to a licensed professional, isn’t just an ad or a joke to me anymore. It’s become a viable option, just as much as it’s become the best place for me to learn how to become a better me. It’s helped me greatly, and if you’re reading this wondering if it’s worth the money, then it can definitely help you too, to become a better you. Now I’m not saying that I’m the best me that I can be. I’m just saying that I’m better. Better with the help, than I was without it. So do yourself a favor and cease the day, take a few minutes to try it out, give it and you a chance. Then you can seize it.

Four weeks in and I’ve had a very positive experience with this app. Creating the account was straightforward. They requested payment to register, and offered financial aid and different plans. I started with the monthly billing with a 10% off financial aid. I was paired with a counselor within hours, who sent me a message to initiate the process. When I didn’t respond in two days, frankly because I kind of lost the momentum, she checked in gently, which promoted me to respond. And it’s been great so far! I might have gotten lucky to be paired with a counselor who works great with me, and there’s always the option to switch counselors. I write daily journal in BetterHelp and rarely send any message. She usually reacts to my journal once a day, which from my perspective is adequate. During our first video chat session, she’s also set the expectation that she may only be able to respond once a day, especially during this new normal with the pandemic - I thought that was fair. I’ve always had great experience with the this app customer service team, which communicates via email. I was surprised that they responded to my emails to quickly over a weekend. Overall, I’ve had great experience with this app and intend to keep the subscription for as long as possible.

BetterHelp/website has been a wonderful discovery. I discovered it thanks to the YouTuber Gabbie Hanna, and have been thankful ever since. My life has been one mental/emotional issue after the next, but I never actually got any real ‘help’, at least nothing that worked with me and for me. this app has definitely been the most properly advertised name I know, because they make it so easy to start and even though it’s not cheap, it’s definitely more affordable than traditional therapy. Thankfully I was eligible for some financial assistance, which they offer through their site! I’m a person that’s always had issue speaking up for myself and my own problems, which has always made it difficult to reach out, but now, I can reach out to my therapist (who can actually be swapped out at any time by the click of the button if you end up with someone that doesn’t work for you and you have too much anxiety to just tell the therapist what’s wrong). She has been so helpful and understanding in ways I haven’t experienced before, and has been providing some solutions that are working for me! Again, this is all within the first month of using this, and I can’t wait to see who I become with continued support and some this app!

BetterHelp and the service that goes with it is a life-changer! If you’ve ever felt you needed therapy but couldn’t get to it either because of time restraints, convenience issues, monetary concerns, or even just lack of access, then you owe to yourself to check out this app. BetterHelp solves all those problems. It’s affordable, secure and private, convenient, and accessible. The quality of the therapy I’m getting is first rate—trust me, I’ve been to enough different types of therapists and therapies with my illness, I can tell quality and competence when I see it. This service has both. I live in a small, rural town and could not consistently get access to qualified, competent mental health care on a consistent basis. I was really struggling to cope. This service solved those issues and literally changed my life. The excellent therapist I have (Gerry W.) has been a real positive source of support, encouragement, guidance—but more than that, he’s taught me to cope with my illness and learn to accommodate and adapt so I can more successfully function in the real world. If you need or want excellent mental health counseling, this service/app is my number one recommended place to get it—no matter where you live. Try it, you will be glad you did.

I have truly enjoyed my experience with this app. I suffer from anxiety and my insurance doesn’t cover your regular in person therapy sessions (which can cost $100-$200/ session). BetterHelp was a much more affordable route and I get to stay in the comfort of my own home. Which is great because the last therapist I tried was a 80-90 year old woman who loved to crank the heat in her house to the point where I thought I might pass out. But that’s besides the point.
I will say that I requested a female therapist and was assigned an older gentleman. But I thought maybe it’s a sign that I’m meant to speak with this therapist, and I am so happy I gave him a chance! We have weekly hour-long calls and we can talk about anything and everything. He is never judgmental. He gives me worksheets to work on throughout the week and he can see when I complete them (so you get called out when you keep submitting them 10 minutes before the session.... oops!) but my favorite part is the goals section. The therapists sets some goal for you and you can move the tracker based off percentage of completion. That method speaks to me!
I have recommended this to some friends and I would do the same to anyone in need of someone to talk to

I don’t know if I just got one crazy outlier of a therapist but my therapist seemed completely unqualified and spit up all the trauma back into my face when I didn’t comply with her orders anymore such as take antipsychotics and take antidepressants and go to the hospital and do IOP and do this and that. She would ask inappropriate sexual questions, seemed to not understand why I was in therapy, do the bare minimum and repeat the same thing she did every single week and would constantly threaten to call ambulances and cops. It seems like this platform is good for crazy therapists like her who can jump from platform to platform and not have their name tarnished because they don’t answer to superiors they’re just freelance and can bounce any time they get a bad review. There’s a reason they’re not in therapy offices in town. This is $60 a week for the cheapest price and the therapist can just take a week or two off and not notify you and you still have to pay the $60 each week that you’re subscribed to this plan. They can also just fire you at any moment to and not give you any referrals and no notice. I feel like this app gets such high reviews because they pay people to write good things about them. I don’t know guys, I definitely wouldn’t recommend BetterHelp. You’re much better off finding a cheap therapist through your insurance, they’re probably much much much more qualified than they would be here.

Before I decided to purchase the membership, I saw a lot of misleading reviews that concerned me about the quality of BetterHelp . Yes, it may be true about the trial membership not getting enough responses. You get what you ask for. Why would they want to waste their time on something you got for free? After purchasing and putting in some detail what I wanted to talk about, I got a match fairly quickly and the counselor was in my state. If you’re not putting in the needed detail, it will take longer for a match. They want to put you with someone who’s experience matches your needs. My counselor asked me a series of questions to start off with so she knows what I was going through. It lifted a huge weight off my chest after telling her everything. Then the questions stopped and she was able to respond with a summary. I was pleased it didn’t take her long to write back. I would highly recommend BetterHelp to anyone if you’re nervous about explaining sensitive topics in person, but you’re more open online. I was happy I could just message her when I needed to. Especially the journal which I was impressed with, I could load up negative thoughts and share it with her to find a better way of handling it.

I have seen every kind of therapist psychotherapist you name. The anonymity combined with the phone calls to get better acquainted with your personalized therapist of this app, actually makes it a lot easier to be vulnerable and allow yourself to truly speak about things that are difficult to discuss face to face with other counselors. I love the fact that the chat room is accessible 24 seven so you can send a message you’re write a whole thing out when in distress and you’ll get a response at some point also The multiple worksheets that you can click on gives you the skills and access to tools when in distress. I appreciate the fact that in the beginning of using BetterHelp I had a different therapist who herself said and suggested she was not qualified for my case and now I have is much more qualified therapist who specializes in trauma PTSD and mow disorders I think this is an incredible app and my therapist truly cares because I have cursed him out said he was is too expensive and everything he’s ever done is be there for me. He even last minute

I’m seeing a lot of bad reviews swearing up and down that this service is a scam, wants to steal from you, and/or doesn’t care for its clients. I can tell you right now that those people couldn’t be anymore wrong. I suffered with panic attacks for three months before I started looking for affordable counseling, and found it at this app! I applied for financial aid and received a 40% off for a whole month! I went to them for help very late at night and had been matched with a counselor within an hour, and he was eager to have a video session the next day. After my session he gave me so many tips, tricks, and information and I could already feel my fears going away. Aaron Dutil was a great counselor and gave me some exercises to use at bootcamp, (which date has now been changed to the 22nd). He always checked up on me when I didn’t contact him and gave me some self therapy to use which was very helpful. If it wasn’t for this app I would still be having panic attacks and anxiety, but thanks to BetterHelp I’m free from them. The only problem I had was being charged for a whole month when I was planning to cancel after 2 weeks, but customer service was very fast and refunded me no problem. Thank you this app, because your service gave me my life back.

Do not go for this app for an option to therapy. I had two therapists.
1) therapist A suggested that my eating disorder was something I did because it felt good. Anyone with an eating disorder knows that this doesn’t feel good at all and ruins your life/happiness
2) therapist B barely ever responded and when she did respond she didn’t bother to read what I had sent her so she just ended up asking the same questions that I had just answered. Example: someone took some pictures of me that sent me into a spiral because of the way my body looked. Therapist B: what pictures?

this app tried to make you feel like you’ll have access to your therapist whenever you need and that is a lie. You might get lucky to be able to schedule one session a week and mine only allowed 30 mins for that session to which she spoke over me the entire time and rushed me. The therapists are so bogged down with online clients that there is NO way they can actually focus on you. My current therapist never remembered what we had talked about and never followed through on her action steps like plans, worksheets, etc. Never offered any solid advice except “be mindful when you eat”. That was it. I’m so glad I paid $200 for a month for someone to tell me to be mindful. Talk to your insurance company and find therapists with sliding scale fees in your area. Do NOT turn to this as your way of seeking help. It will hurt more than help.

Cannot overstate how terrible an experience I had. I would highly recommend you stay away from this site and seek help through a different avenue. After handing over upwards of $200 I was matched with a “professional.” When I talked to her I told her I suffered with depression and excoriation disorder. She was unfamiliar with the latter diagnosis which is annoying but it’s happened to me before. When I explained the diagnosis to her (which in itself is a failure that I had to do that) she told me that she couldn’t treat me. Frustrated, I switched therapists and luckily found a man who seemed to be eager to listen to me and treat me. But, the next day I tried to log in to my account and I wasn’t allowed. I emailed asking what’d happened and I got an email back from the company saying “online therapy isn’t suitable for everybody.” When I mentioned I’d found a more knowledgeable therapist on their site who was eager to treat me, they said there was nothing I could do and I was no longer allowed to use the site. I’m sure some of the therapists on there are wonderful, but this app as a company doesn’t take responsibility for the quality of care they provide and need to be held accountable. Also, see this video for some information on how they use marketing tactics to take advantage of vulnerable people seeking help. Search “pewdiepie this app” on google. It’s the first video that comes up.

Worst experience. I signed up and the first counselor i was assigned to did nothing but send me work sheets and type supportive messages to my responses. My brother even mentioned to me this company had horrible reviews after it was exposed there were bogus dr’s here. When emailed and asked how i was liking my trial, they tried to rectify this by extending it for 3 days. I was assigned a new counselor who had strict hours so i barely was able to participate before my trial ended. This counselor was much better. The day before being billed, i was notified. I attempted to cancel and was faced with MANY questions. The first few of which have pop ups redirecting your attention and asking you to perform tasks for closure and etc. how i would rate blah blah and would I recommend blah blah. A good about 10 questions with secondary pop ups. It’s truly insane. I ended up getting aide tracked with all the extra work and never got to cancel. They attempted to bill me for the month, the funds were not there. I thought it would just decline. Instead, they took all i had in my bank account. At this point I'm FUMING. I google the number to call just to find out her only job is to answer phones and send along emails of my frustrations. In turn I'm expected to wait atleast 1 business day to even see about getting a refund. I cannot pay my phone bill or work now..... what therapy this has been!

I started this on the 13 which mean my subscription should be renewed every 13 of the month. I actually was getting help and stayed. Anyways I trusted them but what I notice they started charging my card earlier each month. It went from the 13th to the 4th of the month. I’m used to subscription they supposed to charge you the same time and email you receipt and stuff. Not them. I’m really frustrated because I decided to cancel my service actually I wanted to pause my service but I now I changed my mind. I can’t trust them with my money and the most questioning part is that they are saying my subscription is ending on dec 31st. How? I started on the 13th it should end on the 13th this is BS. I’m so disappointed with the financial and billing part of the service. That’s not right. They shouldn’t do that. I want a full refund for the month of December. I already sent them 3 emails. They answered asking if I need to change counselor. No I want my money back you guys are ripping people of their money. I had a great counselor I actually wanted to come back but not anymore. I came for help not to be stressed. Some of us can’t really afford this. Some of us really need help. Please fix your payment issue. Cause we don’t need this stress. I never had problems with any subscription. That’s why I didn’t check. Anyways shame on you. I really hope I get my money back.

The this app app is great for anyone who wants and/or needs counseling/therapy on their terms, and receive it anywhere you can use a device and/or telephone. And BetterHelp is for anyone who doesn’t have the time or resources to physically go meet a counselor/therapist at an office. BetterHelp allows users to communicate with their counselor/therapist via text, texting sessions, video sessions, and/or telephone sessions.

After briefly choosing two counselors/therapists that weren’t a good match, I chose Maria to be my therapist. It’s been less than a week since our introduction. As of today, I have texted her daily (she replies within hours) and had one telephone session. Not only is she an experienced therapist, she is supportive, nonjudgmental and a good listener. So far she has helped me create action plans and take immediate steps to start moving forward out of a very dark place. I’m looking forward to our upcoming therapy sessions and my healing. I’m grateful for Maria’s expertise and help, as well as the this app app.

I didn’t give BetterHelp five stars because users can only schedule one session at a time. I would like to at least be able to schedule two sessions at a time.

This is going to be my second time ever leaving a bad review for an app. I downloaded the Better Help app after listening to the Mental Illness Happy Hour podcast for a few weeks, in an attempt to seek affordable and convenient counseling. After a few hours, I was alerted via email that my account had been closed because “concerned counselors” didn’t think this was the appropriate form of counseling for me. However, that is not my issue. My issue was that I never spoke to a single counselor before my account was closed, and this decision was made solely on the questionnaire. I signed up for a week trial and put in my card information so that after the week I could continue my services as I was looking forward to having a counselor again to help me through the rough patches of my illness. I find it completely unethical that your account can be closed without any formal evaluation first. I would understand if after a session or two this would happen, but not before even utilizing BetterHelp . I have reached out through their customer service email to see if they are willing to review my case again, in the meantime this is my experience and I will not be updating this review until I hear back from them. What type of counseling service says they can’t see you before even speaking to you? Unethical.

Tried to go into my account to quit and was told that I had to contact my counselor to do so. This is where the counselor desperately tries to talk you into continuing to pay for a service that you aren’t toying to that simply isn’t helping (in my case- both). After I flatly stayed that I was DONE and STILL wanted to cancel, my counselor said that she emailed me instructions (why isn’t there yet an option to just go into my account and cancel from there???)
At any rate, like a bad penny, I continue to get messages from my counselor “checking in”. I had already jumped through their ridiculous hoops to cancel and finalized it- but apparently it never took effect. At this point I’m annoyed beyond belief (as this service isn’t cheap and I barely used it for the first week I’ve had it... It’s now been at least two MONTHS). I contacted customer service directly and stated in no uncertain terms, “CANCEL IT”. Of course, I had to go through the whole process again- answering numerous survey questions first about why I’m cancelling, about my counselor, how likely I’d be to recommend the service to a friend. After this?? I WOULDN’T. Find a better service that’s worth the money (or at LEAST more competent and customer friendly with a better user interface & cancelation process)!

The first time I tried the counselor was a disaster. But I would highly suggest you read all the FAQ and try out the video test after you schedule your first attempt at this online site. It is a bit disorienting to use this platform for the purpose of counsel. The first counselor that whomever is in charge selected for me was horrid. I knew from previous experiences with people who are in behavioral health that some are self-impressed and some can even be a destructive. I have enough ego to be strong and stand up to those bullies. Not everyone is capable of doing that. He ended up losing his composure, swore at me, and hung up on me. If this happens to you just switch counselors. The second one i switched to is intuitive, brilliant, calming, and humble. I am glad I stuck with this site. Otherwise I would have missed out on a great counselor. Being dogged paid off! My advice is if you have a run-in, like I did, keep searching for another counselor until you find a counselor who you feel comfortable.

I tried this service twice and it was very disappointing. Might be bad luck getting two duds as “therapists” but it almost feels like a roulette wheel so you don’t get to choose — you are “matched” which at this point feels like BS. My first counselor was nice but her responses were pretty much cut and paste. Literally same conversations I can have with someone not “educated” in the field. What. Is. The. Point. There was no deep dive after a few weeks and I wasn’t looking for a text buddy. My second experience was really bad. When I signed up for another month of the service, I was matched (and charged immediately for four weeks- ok, I knew that) with what felt like a fraudster at the end of my experience. This “caring counselor” only communicated with me for the first couple of days and than ghosted me for the rest of the month. So, I guess customer service is an afterthought since payday came on day one. This “caring counselor” did not check up on me not even once (3 weeks) after our initial back and forth but I’m sure she checks up on her bank accounts when she “matches” with a new “client.” The only great part was customer service, they got my money back IN FULL very quickly and I did not have to jump through any hoops. I have a feeling others had a similar experience. Really disappointing.

I’ve been to a number of face-to-face therapists. I decided to give this a try because it seemed more convenient than having to drive out to a session and I assumed the selection of therapists would be broader than my area. I paid for a month and regret throwing that money away.
You can only schedule one appointment at a time and you can’t even SEE the therapist’s next available times until after you are done with the currently scheduled appointment. I assumed you could get maybe more than one 30 minute session a week but I was wrong. 30 minutes is simply not enough to get into anything.
Unlimited texting through the week is pointless if you really just need to get deep. I listened more than I talked. I was assigned therapists and I wasn’t able to actually go through and pick from a selection. You can change therapists but that just involves waiting for this app to select one for you and if you don’t like them you have to go through that process again, all while still paying for that time.
With the amount of actual sessions I had during that month, it was definitely not worth it. I know some people have good experiences so if you have the mental stability to put up with this all AND have unlimited funds to risk it - go ahead!