Remote-enable your workforce with 3CX. In combination with 3CX installed at your
office or hosted in the cloud, this app allows you and your team to use your
office extension from anywhere. After installing the app, scan the QR code shown
in the 3CX welcome email (subject: Welcome to 3CX...
Great when it works, but it’s horribly unreliable
I really want to love this app, but I can’t. When it works, it works great! The problem is that it’s just not reliable. I use this app only when I’m in my office with my iPhone connected to my office’s wi-fi. Frequently (but not always) when my iPhone is connected to my AirPods and I launch it and make a call, the call connects and I can hear the recipient, but the recipient cannot hear me. When I click the speaker button on the “in-call” screen, it says it’s connected to the AirPods, yet the recipient can’t hear me. And it’s not just with Apple’s Bluetooth AirPods. This also frequently happens with Apple’s wired EarPods. In addition, I can never successfully make 2 calls in a row without having to force the program closed. The first call connects, but the second call doesn’t. Basically, I have to force-close the app after every single call. Occasionally even a force-close doesn’t help either and I end up having to reboot the phone for the app to start working again. This is all on a brand-new iPhone XS Max running iOS 12.1. I had the same results with my previous iPhone 8+.
good and and room to improve
very please with how the app works with 4G and wifi. it adapts good when moving from lan to cel signal. would love to see vide integration and faster connection to out pbx. cannot believe BRIA or other sip clients connect way faster to 3CX pbx than their own client. in general there is room for optimization. the app is not as small footprint as I would like. but overall I recommend it :) !!
Started strong and went downhill
I’m typically not a 1 star reviewer...but it has gotten so bad that I cannot even leave my office and accept a call. As a reservations person for large activity center, I rely on connectivity and mobility. When we first signed up, I was able to move all over island and about my day while having no problem connecting a call. The product was superior to ATT Ring Central. We were happy. Now it barely can register to the network and when it does it gives a spinning wheel of death trying to connect a call. If you change cell towers once a call is connected, it drops the call. If you switch from WiFi to cell tower once a call is connected it drops the call. I’ve been a squeaky wheel with our IT providers who administer this product and turns out it is the product itself that has failed. I would like answers and a response from 3CX directly but they never seem to want to hear from customers directly and all calls must be administered through our IT provider. If you are with 3CX and would like to give me a call, you can get our contact information from Data Voice Options out of Colorado. I’m their only client on an island and they have my permission to give you my contact info!
As long as I’m connected to Wi-Fi , the app seems to work well. However when I leave my office and I’m depending upon cellular service, I find that sometimes the caller cannot hear me, or I cannot hear them. I also have a lot of issues inside of my office in areas where the Wi-Fi coverage is not as good secondary to the lead walls in the x-ray department. I can’t always rely upon receiving text messages from my staff on 3CX which is annoying not to have 100% consistency. I recently used the WebEx conference calling and was able to easily connect with another caller without any issues. Quality was quite good and I was impressed with the ease of use. If I use my cell phone to call the recipient who works in an older building utilizing older equipment I can hear them, but frequently they can’t hear me. In other words, outbound call reception Is not only based upon reception in my office, but it also is dependent upon the quality of the equipment on the receiving end. I find that this variable is also Problematic. Overall, i’m a little frustrated that I don’t seem to have 100% reliability with this 3CX system.
Good app but MAJOR flaw
Good app but there’s no way to keep it from ringing other than disabling the entire account. Which the problem doing that is if you also want to use it for call forwarding after hours then you’d have to remember to re-enable it or else you’d be missing calls and not knowing it. 3CX needs to simply make an option to set with that presence whether you want to also ring the mobile app. So freaking simple. And while I’m at it, can you guys PLEASE add an option so people can actually see their presence ON THE PHONE?? Despite what you want people to use, the vast majority of people are going to want to control most things from their desk phone, NOT their mobile app. Come on guys, think practical on this one.
This would be substantially better if you can stop notifications on the cell phone only. My job has 3CX as the office line for me and while it is convenient to have it on my phone for emergencies. I don’t always use it on my phone. There is no way at all to stop notifications unless you put the client on “do not disturb”. The problem is that it also sets he client on my computer at work to “do not disturb” as well. If I utilize that feature and forget to change it every day, I am either missing calls while at work or getting calls when I am not at work on my cell. Very irritating and it should be an easy fix...
Great Phone System (PBX)
Excellent phone system for micro business up to enterprise. The app is a good complimentary product to accommodate people on-the-move. The call quality is well improved and definitely gets the communication job done! Packed with features to handle inbound calls to your liking. I use Flowroute as my "phone lines" provider IPpbxHost to host my 3CX system and the whole solution has cut my phone costs by approximately 60%. Our system serves 3 offices and multiple remote workers. Works great!
Theory better than practice
In theory you should be able to make calls from the app that would show your office # and not personal cell. Connect you AirPods have the flexibility to work anywhere to make and take calls. In practice the app often glitches with not being able to make calls or not being sensitive enough to enter the phone number on the screen - So you ended up entering it slowly or multiple times for it to recognize and go though. Please fix the bugs because the record feature is great!
Ok so far
App has worked ok so far, but I’m wondering about ability to add speed dials and if that is possible. Also can’t seem to find when contact list syncs with outlook but hate that i haven’t been able to see new contacts after I enter them. Admittedly when I want to call someone and realize they aren’t in my list, I add them then so I will have it for next time. My IT Dept suspects they only sync once a day. Also curious whether a note that I called a contact can go right into Salesforce.
Page all fail
I love the ability the app provides to answer calls to my desk from outside the office, but when an office wide page goes out the app rings. This critical flaw makes the app more of a nuisance than it is worth. On any given day I may receive 10 calls to my desk but there will probably be 100 office wide pages. So that means my pocket is constantly buzzing and only a small fraction are actual calls. Most people in our office have deleted the app for this issue. The developers MUST figure out how to distinguish between calls and pages otherwise this app is seriously flawed.
Do not disturb should mean do not disturb
I like this app, use it for work but my complaint is when you put it on do not disturb I still get notifications coming through on my phone and that should not happen.. I have stopped using the app via my phone because of this. I have to go into the settings on my phone and turn off the notifications for this app when I am not working. Wish this would get fixed!
This app is pretty good. I like I can walk away and still get phone calls. I wish they wouldn’t have taken away the “play” voicemails feature. Now you have to “play on phone” only and basically call in so no forwarding to someone after listening anymore that way. Bring that back and it would be back up to 4-4.5 stars for me. But a lot of improvements have been made in other areas to make this app better.
Doesn’t always work right
Hi, been using the app for a while now. Made life great when going out of the country. Couple of points to fix: 1. Drains the battery very fast 2. First calls received when the app isn’t open doesn’t work. I always have to open the app after the first call and then from there on further it seems to be fine 3. Calls get scrambled and delayed once someone else phones you or if you receive WhatsApp message 4. Can’t change the ringtones and that one ringtone is getting irritating 5. Spam call Apps don't work through the app 6. Blocked numbers can get through 7. International dialing codes in saved phonebook numbers needs to be changed (eg. +27 must be changed to 0 for the number to work) If some of these points are looked at, I will definitely change my rating.
The 3CX softphone app works very well on wifi, LTE, and 3G. It's a great way for me to take business calls on my mobile phone without having to set up forwarding or hand out my personal cell phone number. The call quality is great, and the calls are reliable. I can't say enough good stuff about the 3CX server and this iOS app.
When setup properly
I see a lot of complaints about drop calls and call quality issues and I can tell you for certain that if you’re using this on a crappy cell phone network or a network with bad signal that will definitely happen. There are also settings in the system side they can correct a lot of the complaints here including having the cell phone rang at certain times in the day. I have had a few issues where the caller ID shows from 3CX but it was a foreign number or an actual number not associated with it. I would also like to see a video Support added to this app.
Yes. 3CX is very safe to use. This is based on our NLP (Natural language processing) analysis of over 77 User Reviews sourced from the Appstore and the appstore cumulative rating of 2.6/5 . Justuseapp Safety Score for 3CX Is 84.0/100.
Yes. 3CX is a totally legit app. This conclusion was arrived at by running over 77 3CX User Reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, Justuseapp Legitimacy Score for 3CX Is 84.0/100.
3CX works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or Contact Support.
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