Citydrive Status

Last Updated on 2026-05-22 by YouDrive

I have a problem with Citydrive

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User reports:
No current problems

- The app does not update the "nearest cars" feature accurately if the user is in a different area.

- The new filter with smaller images is less informative than the old filter with larger images.

- The chat feature with history causes the app to hang and requires the use of Telegram.

- The app logs the user out after every update, which can be frustrating.

- The cars are often dirty and the customer support is unresponsive.

- The fuel level displayed in the app does not match the actual fuel level in the car.

- The pricing system is not transparent and can result in unexpected fines.

- The app is slow and the cars on the map take a long time to load.

- The app's coverage areas are not always clear, leading to confusion and wasted time.

- The customer service is unfriendly towards international drivers and has unreasonable document requirements.

Common Citydrive Problems & Solutions. Troubleshooting Guide

Table of Contents:

To resolve Citydrive network issues, Reset phone network settings:
1. On iphone, goto Settings » General » Reset » Reset Network Settings.
2. Enter device passcode » confirm [Reset Network Settings].

Force Stop the Citydrive App
1. On android, goto Settings » Citydrive » click [Force Stop]

Clear Citydrive App Cache and Data:
1. On android, goto Settings » Apps » Citydrive » Storage » click [Clear Data] option. This clears both data and cache.
2. restart Citydrive.

On android, goto Settings » Apps or Manage Apps tab.
Click Citydrive » [Force Stop]
Next, goto Storage » click [Clear Data]
Again, goto Citydrive » Mobile Data » [Allow Background Data Usage].
Go back to Settings » Connections » Mobile Network » Network Mode. Change the network to 4G e.g. LTE/3G/2G (auto connect)
Relaunch Citydrive