MiCollab app not working? crashes or has problems?

MiCollab Status

Last Updated on 2024-10-24 by Mitel Networks Corporation

I have a problem with MiCollab

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9 User reports:
App has problems

User reports 9

⚠️ Most reported problems ⚠️

Not working

58.3%

Something else

25.0%

Connection

8.3%

Problems reported in the last 24 hours

24 hour clock ⏰

Summary of MiCollab Problems 🔥

- Kicks caller to VM rather than ringing

- Handoff is sketchy from 5330 IP phone to soft phone

- Inconsistent when getting calls

- Only uses the cell phone and the number associated

- Drops calls

- Doesn't ring

- Rings for short periods of time

- Starts ringing at all hours to re-register

- Won't even login

- Excessive calls at all hours

📋 3 Reported Issues:

Rita 2023-06-26

All of my calls incoming and outgoing break up

Mameneh George 2023-04-11

I am unable to turn on my Softphone button for "call using" so that I can use softphone instead of desktop. How do I get this to work? It is not giving me the option to turn back on and instead said "shutting down" under the button.

Emily Helft 2022-06-16

I am very frustrated that I have to type this all out again when your website routed me to a service where I explained this already and after I took the time to answer all of their questions, it informed me I have to pay for tech support. Not cool. App is routing me through circles. I place a call, my personal cell rings. If I don't pick up nothing happens. If I do pick up, both my native cell and the app are acting as the outgoing device. There is a major echo, a lag, and I can hardly hear the person I attempted to call, though they can hear me. I have tried to run an update, closed/reopened, and adjusted the settings to try all three options for placing the call (desk phone, native phone, and mobile). Nothing works. I need a way to reliably place phone calls with your product.

Showing 1-3 of 3 reported issues:

Have a Problem with MiCollab for Mobile? Report Issue

Common MiCollab Problems & Solutions. Troubleshooting Guide

Table of Contents:

MiCollab iPhone Issues and Solutions

MiCollab iOS app crashes, not working, errors
MiCollab iOS app network issues
MiCollab on iOS has black/white screen

MiCollab Android App Issues and Solutions

MiCollab has errors/crashing/not working
MiCollab server network connectivity issues
MiCollab has black screen

⚠️ Troubleshoot | Fix Now in One Click

MiCollab iPhone Issues and Solutions

How to fix MiCollab app crashes or not working on Iphone (iOS):

Close and restart the MiCollab app on iPhone
Update MiCollab app to the Latest Version for iOS
Uninstall and reinstall MiCollab iPhone app
Update your iPhone to the latest iOS version

Fix MiCollab on iPhone unable to connect to server/internet connection issues::

To resolve MiCollab network issues, Reset phone network settings:
1. On iphone, goto Settings » General » Reset » Reset Network Settings.
2. Enter device passcode » confirm [Reset Network Settings].

Turn off iphone VPN:
1. Goto Settings » General » VPN

MiCollab Android App Issues and Solutions

Fix MiCollab not working on Android, crashes, errors or is unresponsive:

Force Stop the MiCollab App
1. On android, goto Settings » MiCollab » click [Force Stop]

Update MiCollab to the latest version on PlayStore

Clear MiCollab App Cache and Data:
1. On android, goto Settings » Apps » MiCollab » Storage » click [Clear Data] option. This clears both data and cache.
2. restart MiCollab.

Fix MiCollab unable to contact server/ MiCollab internet connection errors on Android:

On android, goto Settings » Apps or Manage Apps tab.
Click MiCollab » [Force Stop]
Next, goto Storage » click [Clear Data]
Again, goto MiCollab » Mobile Data » [Allow Background Data Usage].
Go back to Settings » Connections » Mobile Network » Network Mode. Change the network to 4G e.g. LTE/3G/2G (auto connect)
Relaunch MiCollab