Bonjour RATP Status
Published by RATP on 2023-12-11 DISCOVER BONJOUR RATP -
Moving in Paris and its suburbs
Bonjour RATP is your
travel app that boosts your experience and makes travelling simple!
TRANSPORT
ROUTES AT YOUR FINGERTIPS
All your journeys in Paris and its suburbs at your
fingertips: Bus, subway, tune, RER train, Tram, suburban train, Velib'
bike-share, Marcel hail ride, TIER scooter or Noctilien night bus and Orlyval
airport shuttle.
For all transport modes, fin.
Are you having issues? Select the issue you are having below and provide feedback to Bonjour RATP.
problems reported in the last 24 hours
Reported Issues: 8 Comments
By Matthew Lynch 4 months ago
Hi I have installed the latest RATP app on my iPhone 12 Mini. when i go to tickets area the app tells me that my phone in incompatible with this service. I am running the latest iOS Version 17.1.1. My daughter has iPhone 12 (Not Mini) and iOS version 17.1.1 and it works fine for her ? I am hoping to get it working. Please help
By Albert Sou Cheak Quo 1 year ago
Hello, I have a Pixel 4a phone and my wife has a Pixel 6 phone. We have installed the Bonjour RATP app from google store as well as the IDF Mobilis app. The compatibility check says that it is incompatible. Is this something we can correct please ? Thank you
By Maarten 1 year ago
I had a problem that is could not log into the app. My wife on a similar iPhone/IOS did manage! Tried various things, thing that worked: switched off phone and restarted. Then logged in without problem
By TImothy Shepard 1 year ago
I have been attempting to create a new account, but the app has given an error message "something went wrong, please try again later". My attempted password check-marks green, so that should not be the problem; and my email is the one on this form.
By Deborah Rosen 1 year ago
Metro routes are not showing.
By Deborah J Rosen 1 year ago
Metro routes are not coming up st all.
By Scott Lindsly 1 year ago
Hello, I am attempting to create a new account, but it gives an error message "something went wrong, please try again later" all day now. My chosen/attempted password check-marks green, so that should not be the problem; and my email is the one on this form. I also deleted/reinstalled the app on my iphone12, plus attempted it on my daughter's iphone 13
By Gárdus Tibor 1 year ago
Hello, I am visiting Paris from 3 to 7 June. Wanted to buy travel card on your app, it says "my phone doesnt support this service" I have samsung galaxy A41, it has NFC. What could be the problem?
Common dislikes about Bonjour RATP app
- All help section and facts are in French
- Unusable for non-French speakers
- English version is not like the original version
Have a Problem with Bonjour RATP? Report Issue
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Common Bonjour RATP Problems & Solutions. Troubleshooting Guide
Complete guide to troubleshoot Bonjour RATP app on iOS and Android devices. Solve all Bonjour RATP app problems, errors, connection issues, installation problems and crashes.
Table of Contents:
Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at RATP, developers of Bonjour RATP.
Verified email
Contact e-Mail: [email protected]
100% Contact Match
Developer: RATP SMART SYSTEMS
E-Mail: [email protected]
Website: Visit Bonjour RATP Website
All your journeys in Paris and its suburbs at your fingertips: Bus, subway, tune, RER train, Tram, suburban train, Velib' bike-share, Marcel hail ride, TIER scooter or Noctilien night bus and Orlyval airport shuttle. For all transport modes, find bus, subway and train timetables in real time, tune and RER train maps, routes, disruption alerts for the whole RATP network and many other services. Select a mode of transport: Bus, Subway, RER train, Tram, suburban train, Marcel, Vélib' bike-share, TIER. Get access to green mobility modes, find the nearest available vélib' bicycle on the BONJOUR RATP app and take a Velib' directly! Find and unlock your TIER scooter directly in Bonjour RATP app' when you are in Paris ! Save time: book your hail rides directly from the Bonjour RATP app with our partner Marcel. Get live traffic information on RER trains, Tube, Subway, Bus, Tram and suburban trains. Bonjour RATP is your travel app that boosts your experience and makes travelling simple! Register to get personalised offers and contribute to improving our services (test features in advance, give us feedback... Check how busy your route is with the collaborative traffic indicator. Receive alerts in case of disruptions on your lines. Pay for tickets and season tickets using Apple Pay! What is more, they are carbon neutral! For more information on our services, please contact us by email at clients@bonjour-ratp.
