CIH app not working? crashes or has problems?

CIH Status

Last Updated on 2024-07-03 by Crédit Immobilier et Hôtelier

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134 User reports:
App has problems

User reports 134

⚠️ Most reported problems ⚠️

Not working

50.0%

30.6%

Account

7.5%

Crashes

5.2%

problems reported in the last 24 hours

24 hour clock ⏰

Have a Problem with CIH Mobile Entreprises? Report Issue

Common CIH Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot CIH app on iOS and Android devices. Solve all CIH app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

CIH iPhone Issues and Solutions

CIH iOS app crashes, not working, errors
CIH iOS app network issues
CIH on iOS has black/white screen

CIH Android App Issues and Solutions

CIH has errors/crashing/not working
CIH server network connectivity issues
CIH has black screen

CIH iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever CIH app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix CIH app crashes or not working on Iphone (iOS):

Close and restart the CIH app on iPhone
Update CIH app to the Latest Version for iOS
Uninstall and reinstall CIH iPhone app
Update your iPhone to the latest iOS version

Fix CIH on iPhone unable to connect to server/internet connection issues::

To resolve CIH network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix CIH black/white screen (blank screen) on iPhone:

Follow the CIH iOS app troubleshooting guide Here →

CIH Android App Issues and Solutions

Fix CIH not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent CIH app issues:

Force Stop the CIH App
1. On android, goto "Settings" » click CIH app. » click "Force Stop".

Update CIH to the latest version on PlayStore

Clear CIH App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "CIH app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch CIH.

Fix CIH unable to contact server/ CIH internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click CIH » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got CIH » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch CIH on android.

Solve CIH black/white screens issue on Android:

Follow the CIH android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Crédit Immobilier et Hôtelier, developers of CIH.