Cayzu Help Desk app not working? crashes or has problems?

Cayzu Help Desk Status

Last Updated on 2023-01-30 by Cayzu Inc

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Common Cayzu Help Desk Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Cayzu Help Desk app on iOS and Android devices. Solve all Cayzu Help Desk app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Cayzu Help Desk iPhone Issues and Solutions

Cayzu Help Desk iOS app crashes, not working, errors
Cayzu Help Desk iOS app network issues
Cayzu Help Desk on iOS has black/white screen

Cayzu Help Desk Android App Issues and Solutions

Cayzu Help Desk has errors/crashing/not working
Cayzu Help Desk server network connectivity issues
Cayzu Help Desk has black screen

Cayzu Help Desk iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Cayzu Help Desk app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Cayzu Help Desk app crashes or not working on Iphone (iOS):

Close and restart the Cayzu Help Desk app on iPhone
Update Cayzu Help Desk app to the Latest Version for iOS
Uninstall and reinstall Cayzu Help Desk iPhone app
Update your iPhone to the latest iOS version

Fix Cayzu Help Desk on iPhone unable to connect to server/internet connection issues::

To resolve Cayzu Help Desk network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Cayzu Help Desk black/white screen (blank screen) on iPhone:

Follow the Cayzu Help Desk iOS app troubleshooting guide Here →

Cayzu Help Desk Android App Issues and Solutions

Fix Cayzu Help Desk not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Cayzu Help Desk app issues:

Force Stop the Cayzu Help Desk App
1. On android, goto "Settings" » click Cayzu Help Desk app. » click "Force Stop".

Update Cayzu Help Desk to the latest version on PlayStore

Clear Cayzu Help Desk App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Cayzu Help Desk app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Cayzu Help Desk.

Fix Cayzu Help Desk unable to contact server/ Cayzu Help Desk internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Cayzu Help Desk » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Cayzu Help Desk » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Cayzu Help Desk on android.

Solve Cayzu Help Desk black/white screens issue on Android:

Follow the Cayzu Help Desk android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Cayzu Inc, developers of Cayzu Help Desk.

About this app

Cayzu features include ticket management, Facebook & Twitter integration, mobile apps, real-time reporting, and instant notifications; manage multiple brands from a single portal and more. Cayzu is a cloud-based help desk software solution designed to manage customer service for small and medium-sized businesses. Forget complicated and expensive licensing and take control of your support with pricing starting at FREE forever for 3 agents.