Ignatiuz HelpDesk app not working? crashes or has problems?

Ignatiuz HelpDesk Status

Published by Ignatiuz Software LLC

Happy employees lead to business success. Give them the care they need with
Helpdesk, a free to use internal ticketing system by Ignatiuz.

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Common Ignatiuz HelpDesk Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Ignatiuz HelpDesk app on iOS and Android devices. Solve all Ignatiuz HelpDesk app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Ignatiuz HelpDesk iPhone Issues and Solutions

Ignatiuz HelpDesk iOS app crashes, not working, errors
Ignatiuz HelpDesk iOS app network issues
Ignatiuz HelpDesk on iOS has black/white screen

Ignatiuz HelpDesk Android App Issues and Solutions

Ignatiuz HelpDesk has errors/crashing/not working
Ignatiuz HelpDesk server network connectivity issues
Ignatiuz HelpDesk has black screen

Ignatiuz HelpDesk iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Ignatiuz HelpDesk app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Ignatiuz HelpDesk app crashes or not working on Iphone (iOS):

Close and restart the Ignatiuz HelpDesk app on iPhone
Update Ignatiuz HelpDesk app to the Latest Version for iOS
Uninstall and reinstall Ignatiuz HelpDesk iPhone app
Update your iPhone to the latest iOS version

Fix Ignatiuz HelpDesk on iPhone unable to connect to server/internet connection issues::

To resolve Ignatiuz HelpDesk network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Ignatiuz HelpDesk black/white screen (blank screen) on iPhone:

Follow the Ignatiuz HelpDesk iOS app troubleshooting guide Here →

Ignatiuz HelpDesk Android App Issues and Solutions

Fix Ignatiuz HelpDesk not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Ignatiuz HelpDesk app issues:

Force Stop the Ignatiuz HelpDesk App
1. On android, goto "Settings" » click Ignatiuz HelpDesk app. » click "Force Stop".

Update Ignatiuz HelpDesk to the latest version on PlayStore

Clear Ignatiuz HelpDesk App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Ignatiuz HelpDesk app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Ignatiuz HelpDesk.

Fix Ignatiuz HelpDesk unable to contact server/ Ignatiuz HelpDesk internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Ignatiuz HelpDesk » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Ignatiuz HelpDesk » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Ignatiuz HelpDesk on android.

Solve Ignatiuz HelpDesk black/white screens issue on Android:

Follow the Ignatiuz HelpDesk android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Ignatiuz Software LLC, developers of Ignatiuz HelpDesk.

Verified email

Contact e-Mail: [email protected]

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Developer: Ignatiuz Software

E-Mail: [email protected]

Website: Visit Ignatiuz HelpDesk Website

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Developer: ManageEngine

E-Mail: [email protected]

Website: Visit ManageEngine Website

About this app

Along with creating support tickets, employees can track the status of all their tickets in one place. ● Clean interface to raise tickets and track the status of tickets. Helpdesk is designed to facilitate seamless communication between the employees and helpdesk agents. Give them the care they need with Helpdesk, a free to use internal ticketing system by Ignatiuz. Happy employees lead to business success. If you have any questions or face any difficulties configuring, please feel free to reach out to us at support@ignatiuz. com.