Amazon Alexa app not working? crashes or has problems?

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1 User reports:
App has problems
 User reports 1

⚠️ Most reported problems ⚠️
Something else
90.0%

Not working
10.0%

Problems reported in the last 24 hours

24 hour clock ⏰

Summary of Amazon Alexa Problems 🔥

- Red light and keeps saying the Alexa isn’t registered

- Alexa's memory of programming is lost when power is restored

- No way to stop the app from discovering the same devices again

- No way to hide devices and getting rid of items is painfully slow and tedious

📋 9 Reported Issues:

E
Edward 2023-03-02

The Alexa app will not start/load keeps crashing on iPhone. Everything is updated on the iOS and app side.

N
Nick 2022-11-17

App crashing on startup on both of our Samsung android phones. Just started this afternoon

J
John 2022-10-19

Alexa app on android crashes when trying to enter a schedule for the thermostat. Reinstalled it and same issue.

J
Jim Bruns 2022-08-18

Alexa auto keeps losing connection. It's not on my list of devices anymore and when I try to re setup the device I get a .message saying the Alexa app will be installed soon, but no idea when. All other home based devices working.

⚠️ Troubleshoot | Report Issue ⚠️
S
Steve Hogan 2022-08-13

Alexa app on android crashes when trying to enter a schedule for the thermostat. Reinstalled it and same issue.

S
Stephen D Holle 2022-07-31

I hav a moto g stylus (2021) and Android V11, latest update. I recently purchased an Amazon Smart Thermostat and successfully added the device to Alexa. I have setup the thermostat and can control the temperature, set limits, etc. The only problem is that when I try to set up a schedule for the thermostat the schedule page opens and within about 2 seconds the app crashes. I have tried the following: 1) Clear app data and cache, restart phone. 2) Clear app data and cache, uninstall Alexa, reinstall Alexa, restart phone. The app still crashes shortly after opening the Scheduling page for the thermostat. I barrowed a Samsung tablet, installed Alexa and the app and successfully set the schedule. This is obviously a lees than ideal solution. Thanks for your help.

T
Teresa J Knisley 2022-07-14

Alexa keeps crashing. It did this the other day and I did a uninstall and then a reinstall. That fixed it for about 4 days.

A
Amanda 2022-06-17

Since last night app crashes on all devices whenever I issue voice commands. Echo devices aren't responding to voice commands.

K
Ken 2022-04-13

Got new internet provider. Now Alexa app crashes on all devices

Showing 1-9 of 9 reported issues:

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Common Amazon Alexa Problems & Solutions. Troubleshooting Guide

Table of Contents:

  1. Amazon Alexa iPhone Issues and Solutions

  2. Amazon Alexa Android App Issues and Solutions


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