Amazon Alexa app not working? crashes or has problems?

Amazon Alexa Status

Published by on 2022-09-13

Use the Amazon Alexa app to manage Alexa-enabled devices, control music
playback, view shopping lists on the go, keep track of upcoming reminders, check
on active timers and much more. When you enable hands-free with Alexa, you can
talk to Alexa by simply saying “Alexa” when the app is on your screen.


I have a problem with Amazon Alexa

Are you having issues? Select the issue you are having below and provide feedback to Amazon Alexa.


problems reported in the last 24 hours

24 hour clock

Most reported problems

Not working
92.9%

Something else
14.3%

Login
5.4%

Audio
1.8%



Reported Issues: 8 Comments

By Nick
Nov 17 2022

App crashing on startup on both of our Samsung android phones. Just started this afternoon



By John
Oct 19 2022

Alexa app on android crashes when trying to enter a schedule for the thermostat. Reinstalled it and same issue.



By Jim Bruns
Aug 18 2022

Alexa auto keeps losing connection. It's not on my list of devices anymore and when I try to re setup the device I get a .message saying the Alexa app will be installed soon, but no idea when. All other home based devices working.



By Steve Hogan
Aug 13 2022

Alexa app on android crashes when trying to enter a schedule for the thermostat. Reinstalled it and same issue.



By Stephen D Holle
Jul 31 2022

I hav a moto g stylus (2021) and Android V11, latest update. I recently purchased an Amazon Smart Thermostat and successfully added the device to Alexa. I have setup the thermostat and can control the temperature, set limits, etc. The only problem is that when I try to set up a schedule for the thermostat the schedule page opens and within about 2 seconds the app crashes.

I have tried the following:
1) Clear app data and cache, restart phone.
2) Clear app data and cache, uninstall Alexa, reinstall Alexa, restart phone.

The app still crashes shortly after opening the Scheduling page for the thermostat.

I barrowed a Samsung tablet, installed Alexa and the app and successfully set the schedule. This is obviously a lees than ideal solution.

Thanks for your help.



By Teresa J Knisley
Jul 14 2022

Alexa keeps crashing. It did this the other day and I did a uninstall and then a reinstall. That fixed it for about 4 days.





By Amanda
Jun 17 2022

Since last night app crashes on all devices whenever I issue voice commands. Echo devices aren't responding to voice commands.



By Ken
Apr 13 2022

Got new internet provider. Now Alexa app crashes on all devices





Have a Problem with Amazon Alexa? Report Issue

Leave a comment:



Common Amazon Alexa Problems & Solutions. Troubleshooting Guide


   



  Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at AMZN Mobile LLC, developers of Amazon Alexa.


100% Contact Match

Developer: Amazon Mobile LLC

E-Mail: [email protected]

Website: Visit Amazon Alexa Website



About this app

Use the Amazon Alexa app to manage Alexa-enabled devices, control music playback, view shopping lists on the go, keep track of upcoming reminders, check on active timers and much more.  When you enable hands-free with Alexa, you can talk to Alexa by simply saying “Alexa” when AmazonAlexa is on your screen.  • Connect to music services like Amazon Music, Pandora, Spotify, TuneIn, and iHeartRadio.  By using AmazonAlexa, you agree to Amazon’s Conditions of Use ( ), Privacy Notice ( ), and all of the terms found here ( ).  The more you use Alexa, the more she adapts to your voice, vocabulary and personal preferences.  • Call or message supported Alexa-enabled devices, at no additional cost. 



Solve Problems with Similar Apps: