Spotify app not working? crashes or has problems?

Spotify Status

Published by Spotify Ltd. on 2023-12-12

Spotify is the best way to listen to music and podcasts on mobile or
tablet. Search for any track, artist or album and listen for free.

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Reported Issues: 1 Comments

By clioe pierce 1 year ago

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Common dislikes about Spotify app

- Bug that stops music playback

- App crashes frequently

- Inability to remove songs from playlists

- Auto-play of recommended songs can be annoying

- Lack of features for non-premium users

- Repetitive and lengthy advertisements

Have a Problem with Spotify - Music and Podcasts? Report Issue

Common Spotify Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Spotify app on iOS and Android devices. Solve all Spotify app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Spotify iPhone Issues and Solutions

Spotify iOS app crashes, not working, errors
Spotify iOS app network issues
Spotify on iOS has black/white screen

Spotify Android App Issues and Solutions

Spotify has errors/crashing/not working
Spotify server network connectivity issues
Spotify has black screen

Spotify iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Spotify app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Spotify app crashes or not working on Iphone (iOS):

Close and restart the Spotify app on iPhone
Update Spotify app to the Latest Version for iOS
Uninstall and reinstall Spotify iPhone app
Update your iPhone to the latest iOS version

Fix Spotify on iPhone unable to connect to server/internet connection issues::

To resolve Spotify network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Spotify black/white screen (blank screen) on iPhone:

Follow the Spotify iOS app troubleshooting guide Here →

Spotify Android App Issues and Solutions

Fix Spotify not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Spotify app issues:

Force Stop the Spotify App
1. On android, goto "Settings" » click Spotify app. » click "Force Stop".

Update Spotify to the latest version on PlayStore

Clear Spotify App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Spotify app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Spotify.

Fix Spotify unable to contact server/ Spotify internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Spotify » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Spotify » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Spotify on android.

Solve Spotify black/white screens issue on Android:

Follow the Spotify android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Spotify Ltd., developers of Spotify.

100% Contact Match

Developer: Spotify Ltd.

E-Mail: [email protected]

Website: Visit Spotify Website

About this app

Listen live to real-time conversations between creators, artists and athletes. this app for your Apple Watch gives you the ability to seamlessly access and control your favorite music and podcasts from your wrist. Listen absolutely free with ads, or get this app Premium. • Play any artist, album, or playlist in shuffle mode. • Play any song, any time on any device: mobile, tablet or computer. Please note: Spotify features Nielsen’s audience measurement software which will allow you to contribute to market research, such as Nielsen’s Audio Measurement. this app is the best way to listen to music and podcasts on mobile or tablet. Get inspired with personal recommendations, and readymade playlists for just about everything. this app also offers thousands of Podcasts, including originals that you can't find anywhere else. Search for any track, artist or album and listen for free. To learn more about our digital audience measurement products and your choices in regard to them, please visit for more information. Build your biggest, best ever music collection. If you don't want to participate, you can opt-out within Spotify settings. Make and share playlists.