Contact VictronConnect Support
Company Name: Victron Energy
About: Victron Energy provides power solutions to the marine, industrial, automotive, mobility, off-grid
and solar markets around the world.
Headquarters: Almere, Flevoland, The Netherlands.
VictronConnect Customer Service 💢
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of Victron Energy
Verified email ✔✔
E-Mail: [email protected]
Website: 🌍 Visit VictronConnect Website
Privacy Policy: https://www.victronenergy.com/privacy-policy
Developer: Victron Energy BV
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Can I trust VictronConnect app?
Protect your data and wallet. We investigate the developer's website (Victronenergy.com), verify they're legit, and uncover hidden scams or complaints.
3 Most reported problems 😔💔
Not tested on iPhone SE and iPad Air 2
by Moglee
The app was surely not tested on the iPhone SE there are so many places where icons are obscured and screens don't fit to the display while scrolling does not work. For example the history tab does not fit into the display. The status page also does not fit but at least I can scroll. However the touch point is only at the lower part of the screen. Usability wise the update is quite a step backwards. At least on my iPhone SE.
In addition, since the latest firmware update my iPad Air 2 does not list my MPPT 75/15 charger. I can now only use my iPhone to connect to it, so be aware this may happen to you as well.
Poor BT connection management
by Rcm228
The app and its features are great when connected, however, there is zero support for when the app is backgrounded or when the device display sleeps. If you are trouble shooting or learning your system/setup, you have to babysit the device so that it doesn’t sleep so that you can see a graph over time. I’ve seen other reviews about this but with 4-stars, that’s terrible. This really is a huge downer about the app and needs attention from the product team. The core feature of the app are rendered pretty useless because of all the drama around connection loss and re-establishment.
Please invest the time to fix this and the system becomes 5-star.
Always reconnecting, poor history tracking
by Mikkip2020
The app gives the basic information I’m looking for, but is extremely frustrating to use because it has to reconnect to each device every time. Bluetooth doesn’t require this type of reconnect so this is really frustrating. Like other reviewers, this history charts are on of the list compelling g features, but history is only displayed if you’re connected and have the screen active. It would be SO MUCH BETTER if history was tracked even when I’m not connected to the device! A small memory chip in the device would be an easy thing to add that would solve this issue.
Have a Problem with VictronConnect? Report Issue
Why should I report an Issue with VictronConnect?
- Pulling issues faced by users like you is a good way to draw attention of VictronConnect to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a VictronConnect customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using VictronConnect.
