Spectrum app not working? crashes or has problems?

Spectrum Status

Last Updated on 2021-10-08 by Charter Communications

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User reports:
No current problems

User reports 0

Summary of Spectrum Problems 🔥

- No option to pay some through out the month

- Takes you out of the app and loads the website to sign in there

- Can only have one session open at a time

- Face ID will not work

- Have to sign in on the external mobile web page again

📋 3 Reported Issues:

Harry Vann 2023-08-03

Mobile app for account does not work on my iPhone. Keeps saying it needs java script; however, java script has been considered a severe security threat to Internet users for years. Do you have an alternative solution to this security risk of using the Spectrum Mobile app for my account on the iPhone?

Eileen Rivera 2023-06-16

Phone is stuck on Alarm page. No response to any commands. Cannot make or answer any calls or msgs. Completely useless st this point.

Antje Riemer 2023-01-13

Spectrum mobile phone app has problems. Can’t pay internet bill.

Showing 1-3 of 3 reported issues:

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Common Spectrum Problems & Solutions. Troubleshooting Guide

Table of Contents:

Spectrum iPhone Issues and Solutions

Spectrum iOS app crashes, not working, errors
Spectrum iOS app network issues
Spectrum on iOS has black/white screen

Spectrum Android App Issues and Solutions

Spectrum has errors/crashing/not working
Spectrum server network connectivity issues
Spectrum has black screen

⚠️ Troubleshoot | Fix Now in One Click

Spectrum iPhone Issues and Solutions

How to fix Spectrum app crashes or not working on Iphone (iOS):

Close and restart the Spectrum app on iPhone
Update Spectrum app to the Latest Version for iOS
Uninstall and reinstall Spectrum iPhone app
Update your iPhone to the latest iOS version

Fix Spectrum on iPhone unable to connect to server/internet connection issues::

To resolve Spectrum network issues, Reset phone network settings:
1. On iphone, goto Settings » General » Reset » Reset Network Settings.
2. Enter device passcode » confirm [Reset Network Settings].

Turn off iphone VPN:
1. Goto Settings » General » VPN

Spectrum Android App Issues and Solutions

Fix Spectrum not working on Android, crashes, errors or is unresponsive:

Force Stop the Spectrum App
1. On android, goto Settings » Spectrum » click [Force Stop]

Update Spectrum to the latest version on PlayStore

Clear Spectrum App Cache and Data:
1. On android, goto Settings » Apps » Spectrum » Storage » click [Clear Data] option. This clears both data and cache.
2. restart Spectrum.

Fix Spectrum unable to contact server/ Spectrum internet connection errors on Android:

On android, goto Settings » Apps or Manage Apps tab.
Click Spectrum » [Force Stop]
Next, goto Storage » click [Clear Data]
Again, goto Spectrum » Mobile Data » [Allow Background Data Usage].
Go back to Settings » Connections » Mobile Network » Network Mode. Change the network to 4G e.g. LTE/3G/2G (auto connect)
Relaunch Spectrum