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Trying to get answers to the prices by using the SmartLook feature they have for the first time. Terrible service. The first time I called the person hung up right away. Second time I got a guy named David, and he only asked for my email and number then hung up at random. I got an email saying that my case number has been closed. TurboTax was acting like my issue was resolved. But it never was. It’s like I only explained the problem to David and he just listened and did nothing. Pretty unprofessional if you ask me. I’ve never experienced this type of Customer Service in a long time. I got hung up on in less than 2 minutes within two calls from the SmartLook feature on TurboTax. A feature that they advertise on TV as a helpful tool. That’s scary if you ask me. Because this thing doesn’t work. TurboTax you should be ashamed of yourself as a company. If this is how your service is I’m doubting you’ll even be bothered to see my honest survey that you had no problem sending me very quickly. But since I see you responding to people on the review app feel free to keep reading because here’s my survey: You didn’t answer my question, the person didn’t have his face shown, he didn’t help me at all or reach out to me after the fact (even though I gave him my number), and no I would not recommend this to my family, friends, employees, heck my worst nightmare.
The last two years I had to have my taxes prepared elsewhere, but for more than a decade before that, I used TurboTax and was always really happy at the ease, convenience, and minimal cost, so I didn’t think twice about returning this year! TurboTax used to cost $0 to maybe $40 a couple of years ago. Now the service they advertise in this app as “free” cost me $125 total (although they have not presented me with a receipt or a way to verify this as of yet, so who know what it will be down the line!). The worst part is they weren’t open about the charges along the way or remind you of your costs or what certain tools you have to purchase, so if you work on and return to your return, good luck remembering why you’re being charged for anything! They also don’t openly present alternative cheaper methods, they present the option like you don’t have a choice while still advertising FREE (I did not want, need, or choose PREMIUM SERVICES but somehow ended up paying $40 for it), they don’t let you change your mind or adjust your “order”, and I still don’t have a receipt to verify anything, nor is the information present in the app to verify. Proceed with extreme caution. EXTREMELY disappointed with the cost of TurboTax this year and will think twice about using them in the future.
After having the customer service guy named Romero laugh in my face and treat me like I was idiot I lost my cool. Although the lady I talked to after him (my connection was “lost” while I was being transferred) was extremely kind, I will never use Turbo Tax again. I did not know I had student loans in default, as I am in school now but pay out of pocket. I did not receive a direct deposit (clearly since I am no longer directly receiving my refund) but was still charged a $50 fee in addition to all the other fees. So essentially I paid $50 for absolutely nothing as I did not receive a direct deposit. As I was explaining this to Romero he laughed at me and kept repeating “you chose to do this”. Apparently you’re not paying to have a direct deposit but paying to pay Turbo Tax at a later date. They word it different to trick you so they can still collect the $50 fee for the pure nothingness they did. I paid $130 for ME to do my OWN taxes. I will use H&R Block next year and go in person. Reliable, helpful company. They are cheaper, they don’t trick you, and you have someone educated doing your taxes. There are no complications or additional fees. I used turbo tax a few years back (multiple times, never was it this terrible). Please trust me when I say, stay away! Turbo Tax is awful and overpriced now!!
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