TurboTax: File Your Tax Return Reviews

I used the this app app to file my refund in early February. TurboTax was relatively easy to use, but it did get old going in circles sometimes. Unfortunately, the free option really is not usable. If you have to file state taxes like just about everyone, then you will have to pay $40 per state. If you’re a college student in another state like me, that means two states so $80. Of course, no student discount. Honestly, that was not too bad since I was supposed to get a lot back.
Unfortunately, that was not what happened. I did get some from one the state returns, but that was it. The IRS sent a letter for a health insurance form that didn’t even apply to me. If you want help with that, guess what? It will cost you even more money! At that point, I wasn’t paying this app any more so I went off on my own. Eventually I got it figured out, but not without massive disruption to my school work. None of that help was thanks to this app which sends you to FAQs that don’t really apply.
They have online discussions which appear to have many people with the same problem. This program is made to look easy- and it is at first- but the headache it causes later is not worth it. Never had trouble like this with H&R Block so I think I’ll go back to them next year. Whatever you do, don’t use this app. It is seriously not worth it. Still waiting for that federal tax refund BTW.

Normally filing with this app is an easy glitch free process but not this year. I had to enter my spouse’s driver license information three times before it was accepted. I felt I was in an endless loop and considered going to another tax software provider. Also the ads that appear at the end prior to filing are confusing this year. I don’t mind looking at them but they should be cleanly separated from the actual filing process. Otherwise your product was again outstanding and entering my various forms and tax data was easy with help available at every step which is why I hate to complain. I am a longtime user of this app, first via downloaded software and now the mobile app which I enjoy using. I know you will consider my feedback and I look forward to using this app next year.

Thanks for your rapid response to my concerns. I only mentioned it because it was the first time I faced any type of glitch using this app. I will remember your suggestions for next year, see you then.

If you would’ve asked me the last 8 years the best filing prep I would’ve recommended turbo tax. This is the first year I’m not using it. There’s no logical reason to be charging me over $120 just to file. On turbo Id also have to pay an extra $40 some to file state just because they can. on Top of paying $89 for what? Having to take two extra pictures of forms and having to double check it all myself anyway, no access to basic support even for that much? No thanks. It didn’t make doing my taxes any easier (in fact I feel they’ve purposely made the prompts more difficult in recent years to convince you to pay for their help. I was convinced I needed help because I was so confused using this app, imagine my surprise when I used freetaxusa for $14 Total and got it done *quicker* AND *easier* than I would’ve paying $120 before tax on turbo tax! That’s insane!!!) especially as you promote that you’ll straight up complete simple returns for people for no charge whatsoever. That manpower could’ve easily been directed to the people holding your company up paying $140 dollars for nothing.

Edit to respond to developer: no I didn’t have any “issues” - this is simply what you charge for anything past the simplest of returns. I’m not confused, I understand completely, and still stand by the fact that it is ridiculous.

All i want to do is file my taxes, is that so hard? I have my W-2 and none of my previous year information has changed so why must i answer fifty questions about charity or donations for the presidential campaign? (which by the way if it supports biden then oh heck no!)… I found the 1098 forum that i apparently need and it doesnt tell you how to calculate if its split between two people or five. All it says is for “what you’re liable for” which tells me nothing! Add on top of that they want me to pay them $34 for their deluxe package because my job thinks my stocks count as a retirement plan and i apparently am getting $15 for it. I dont invest into the company 401k so why and where is this $15 dollars coming from and why do i need a special package to not get it? Heck heres an idea! Let me opt to not get that credit and just file the most basic i can because thats whats going on! I dont do crypto, no charities, yet im being asked as if i donated the entire estate of bill gates to some random charity last year. I never had this much trouble with H&R Block and if this is how this app is going to commence business i would much rather drive the thirty minutes to their nearest office and pay them the $48 fee like i had the years prior to doing this app. Or considering my job i can always go to Jackson Hewitt because i get special offers due to my job.

I used turbo tax all the time when I was younger, it used to cost very little or nothing at all. Now even what’s advertised isn’t what you pay, you click no to all the premiums and extras and still end up paying $150 to file? That’s happened to me two years in a row, the biggest and last reason I will never use turbo tax again came this year. I was out of work due to Covid-19 like so many others, unemployment is backed up, my personal life feel apart, and I was broke as can be. I was checking the IRS website daily hoping for an update on my stimulus check so I could like keep my lights on. Every time I get the message about information not available and just assumed they hadn’t processed my return yet. A month, an entire month goes by, and I check and still haven’t gotten it, and still getting the same message on the website. I thought I should check my turbo tax again, I had received emails from turbo tax just about they’re standard spam mail. I never once received anything personal, signed into my turbo tax only to see that my tax returns had been rejected. I waited a month for nothing with no notice or anything like that. I will only use an in person CPA from now one, this website is a joke. There’s a reason there’s a viral video of a 13 year old working for them.

“Free to file” is a great slogan for this product. The act of federal filing may be free, but along the way of using TurboTax , you will be charged for certain tax situations. Made contributions towards a retirement plan (401k, IRA)? You must use the this app Premium ($). Have stocks and sold any? You must use this app Premium Plus ($$). Have a question about something on the form? You have to upgrade for Live Tax Advice ($$). Need to also file state taxes? You just purchase the state option ($).

If there is a bug in TurboTax , I’ve no idea how to proceed. I found it impossible to report the issue through TurboTax itself. And there was nowhere that explains what to do if the user experiences a problem with TurboTax itself. The only help options built-in are for live tax advice or searching FAQ/forums.

They do try to make things easy. But they also upcharge you along the way. It is still cheaper than going to a tax professional, however at least there you have an expert who can answer the questions directly. So if you have any “uncommon” tax situations (retirement plans or stock brokerage accounts), I would recommend going to a tax professional over using this software.

I have used Turbo Tax for years and so this year they were asking questions about if we owned Traditional and or Roth IRA’s. My husband and I each have both so we responded yes. We were trying to find information on the web platform about whether this pertained to workplace sponsored IRA’s or just individually held IRA’s such as our ROTH’s. There was no information available so we decided to upgrade and pay more money to Turbo Tax Live and use one of their “Tax Experts”. We asked the man our question and at first he said that we should not report our work place funded contributions and then he needed to look through the questions the program was asking as if he has never seen this program before and the changes his answer to yes we do need to report these employer sponsored contributions. This caused my husband to have an over contribution according to the Turbo Tax software. So we had to call our financial planner and ask to withdraw funds in which case she informed us that we did not have an over contribution and that the information from the Turbo Tax “expert” was completely incorrect. So now we are going to have to file an amendment on our taxes and incite more expenses because of Turbo Tax’s “expert” that gave us incorrect advise. I will not be using Turbo Tax in the future.

I’ve used this app to do my taxes for the past 7 or 8 years and never really had any issues. This year is the last year I’ll ever use it. If you you haven’t done your 2021 taxes yet and are considering this app, don’t. This year, the great people at this app decided to have you manually choose the “free” option not once, not twice, but three separate times. If you select “free” the first two time times and don’t catch the third, well guess what? You now owe this app $120. That’s right even after selecting “free” multiple times, they select their pro package by default whenever they ask for the third or fourth time. I would not recommend TurboTax nor recommend doing your taxes with this app. Their shady practices, unnecessary bombardment of asking what package you want multiple times AFTER selecting, and automatically setting YOUR choice to their upgraded package are just horrible, opportunistic actions. I will never use this app again and will tell everyone I know exactly why they shouldn’t either.

UPDATE: Their automated reply addressed nothing on my initial review. I had two W-2s. this app CLAIMS I had additional paperwork that required the MANDATORY upgrade to their premium services. That is COMPLETELY FALSE. Upon investigating other reviews and other websites, this app is scamming people.

There is no way of reporting login problems to credit karma. I have the Turbo app the this app app I have the password and everything for credit karma I paid extra this app max and now I can’t access Credit karma when it sends me alerts it won’t let me login! The most it will tell me is that I need a different browser what’s wrong with Safari when the browser is Google! And why wasn’t I told any of this before I shelled out $150 extra when I did my tax! This is fraud when you don’t let me into the website after you let me set up an account! I am so disappointed with this app!
After I sent this review I tried the credit karma logs and I discovered I am not alone and being dissatisfied with this app. I’ve used this app for many years now and been very pleased with its monitoring of my credit and willing to pay the extra money for it because it was reliable and allowed me to use the safety of the SafariBrowser.
This Will be the last year I use this app or recommend it unless this problem with credit karma is fixed! I do not want to be sold anything by this credit karma site and now that it doesn’t let me login I can’t even monitor what I have! I am an old lady and I feel as if I have been cheated by this app

I had a chance to write a review when l was done with my taxes about the help that l received today, but l also felt that l needed to come here and say something. I have been trying for three weeks to figure out how to get my stimulus since l am disabled and l only receive SSI. After reading up on many sites it said that l had to do my 2020 taxes well that scared me. I filed 2019 with my ex, so l received 1 check so l got on here and did so and was having many problems and a wonderful lady helped me and we found all the problems and she work her time knowing that l have had strokes and was patient with me. Thank you so much for all of your help!!!! You saved my life l will be able to get the money and get the things that I need for my son and l!!! You are so amazing such a blessing!!!!! Keep doing what you are doing l so much wish that I knew your name!!!!!

Filed my taxes for 2017 and it went great. No issues, good customer service. Filed for 2018 and it erroneously told me I owed $1591 to NYS and only got $945 for my federal refund. I made $40,000, claimed zero, I’m 21 and single. Spent an entire hour with one of your customer service representatives in “smartlook,” while she tried to guide me through TurboTax to explain why I owed. I told her I’ve looked through TurboTax and it doesn’t give an explanation. After 45 minutes I asked for a supervisor, or a manager. She said she could only type to her “team leader.” She then proceeded to google “why would someone owe money to NYS,” and read various generic possibilities from a forum on GOOGLE. I spent 50 minutes to get an “expert opinion” from someone sitting in there house with zero information, zero training, and zero ability to admit their inability to answer my question. This service is a joke. Then when I tried to get advice from a “tax advisor,” you guys asked for $120. This is not how you run a business. First I wait for 20 minutes to speak to someone who might as well be my neighbor who delivers pizzas. I want a discount or some type of service. You guys wasted an hour of my life that I could’ve spent making money. You obviously don’t stand behind your customers.

The CPA I was assigned had told me we will do both my 2019 and 2018 taxes. He assured me to complete my 2019 first, then we would worry about the 2018 afterwards. He told me he will contact me the next day to pick up where we left off. This didn’t happen. I don’t even have any contact info of my CPA. Three weeks go by and nothing. I call back, wait 5 hours for a random rep, then wait another 30 minutes for another rep to tell me the CPA I was assigned was away from his desk, and that he’d return my call. Two months later I am still trying to contact both intuit, this app, and the CPA that I paid $80 for. Once I left the 5 star review as they encouraged, I haven’t been granted service since. I called today, 4pm, wait time over an hour. They returned my call at 9:50pm eastern time. The lady said a CPA will call Me shortly. They called 30 minutes later and I answered, only to be HUNG UP ON! I’m very scared and disappointed in this. I genuinely trusted their “extra” services and feel awfully slighted. I was so convinced and wanted to trust turbo tax’s services as if it were heaven sent. I will be taking a course on Udemy for taxes and do them myself to save my emotions, money, and patience. Thanks for the pain.

I’ve used turbo tax for years and didn’t have issues. Always used their free version. This year I had to file for 2 states. One of their questions was confusing and I had to call and ask. To ask a question, they have you upgrade your version. It said it was about $40 to upgrade. I wasn’t super pleased having to pay $40 for a question, but figured I’ve had my taxes done for free for a few years now so not a huge deal. The person I was talking to didn’t know the answer and had to look it up, and then gave me the wrong answer. Then, when I finished my taxes, I saw the price is not just $40 altogether - the price is $40 for federal, and $40 for each state. That turns what was represented as just $40 to $120! And I can’t file without paying it. $120 to ask a question? That wasn’t even answered correctly?? And now that I’ve waited to file, the price went up. I got an email that I can get 25% off, but when I go to TurboTax I can’t use it. Now I noticed in the fine print, some discounts you can’t use in the mobile app. I don’t even have a computer. Honestly this is very disappointing. I’ve recommended this app to many people and now I don’t even think I’ll use this anymore. Pretty ridiculous.

I originally used this app in 2015. It followed by the IRS saying my information was obtained and steps to follow. From talking with other individuals and research, it sounded like this happened to this app users. I switched to a different company, TaxAct, to complete my 2016 taxes. I returned to this app in 2017 as it sounded like more security was in place and they had the flexibility of mobile filing. For someone who doesn’t have a working computer, this was a great option! Unfortunately, upon filing, the IRS rejected my information since I did not provide information from the previous year. this app did not highlight this from the get go, but they had to problem requiring me to sign up for several other fees - the site required me to sign up and when I pressed the back button to go back to review my options, it kept refreshing the page until I agreed to the fee to continue. For me, this app is not there for its customers and is not seeing the big picture - making filing taxes easier. I guess at the end of the day when I talked to a representative, my understanding is Fool me once, shame on you. Fool me twice, shame on me. I would suggest looking into another company, since this app is not like it used to be.

This is my 3rd year using this app and I get gouged and worse service every year. The ads say that it’s free in most cases. The first year I needed to pay $40 for the standard deduction... ugh fine. The second year I was charged $40 for the standard deduction and $40 to file state taxes; really?!? Whatever at least if you pay $40 more they will just pay you out when it was accepted by the IRS and you can at least have your money quickly. This year $120 and the IRS paid me but Intuit hasn’t yet so I paid $40 to delay my refund essentially.
I guess my main question is, “who are these most people who get theirs free?” I have an extremely modest income and my only deduction is student loans. That is $80 right there since it’s $40 for state taxes. How many people could possibly have no deductions or state taxes? I doubt the majority. I tried to get info or voice my displeasure but the live chat doesn’t ever work for me and calling on the phone just tells me to call the IRS... but they already paid me! So where is the support so I can get information on why I haven’t gotten it yet? This will be the last year and I’m calling all my friends that I actually recommended TurboTax to and telling them about this!

Two years in a row, TurboTax has auto populated data into my returns that made them get rejected. Last year, I didn’t even realize the rejection because I was too busy and not scouting for my returns, but discovered just in time to miss out on student loans through Fafsa. This year, because of negligent wording on their questionnaire, I was rejected again. I spent hours on the phone today with Turbo Tax, and while their “concierge of concerns” who answered did point me in the right direction, it took hours for even her to figure out how to deal with the issue! Not to mention, because I had a single “off” gig event that paid $188 on a 1099, they required me to buy a $120 program to process it. I was then told that they had lost my payment from last year and that to rectify their own auto-populated data, I was going to have to buy the software and mail in my returns. Thankfully I found a receipt on THEIR OWN WEBSITE and got them to provide the previous year’s program without charge, but I do still have to file through mail A YEAR LATE. This site is a mess and I used to put up with it because it was a way to just get the taxes done, but I guess I’ve learned my lesson.

I’m quite honestly now scrambling to get my tax returns done in a timely manner since there has been so many delays using this app. In theory, it seemed like a great tool, however I have encountered many errors in some of the functions which seem to not work unexpectedly. For example, at some point last week i attempted to download my crypto information from the exchanges, however the this app app said this feature was not working until April 6th for some reason. I have returned since to finish this process, but yet again the crypto downloading feature says “something unexpected happened and we can’t connect” and tells me to return in a few hours. I don’t have time to only be able to make small steps of progress every few hours. I’d like to be able to get my taxes done in a single sitting. I’ve now had to drag this out for weeks and is adding unnecessary stress. I may finish filing my taxes with this app (if it lets me), just because of how much time I’ve invested in putting in my info, but I do not plan to ever use this again or recommend it to anyone.

It’s cheaper to go to an in person tax expert than to use this application. I had finished inputting all my information, I even tried to add the extra charge for self employment help. When it came down to paying I tried to pay with my refund, it didn’t let me. I didn’t think that part was a big deal, I was just going to pay out of pocket. Then when I went back to the payment screen they had added a $44 charge for “premium service benefits”. It gives the option to remove but whenever I click that button, the screen goes blank. I am able to go backward and try again but the same issue happens. This is obviously not an accidental technical issue but an intentional scam. May the IRS take your company and CEO down for scamming people. That’s absolutely repulsive that you would do that. I’m waiting to hear back from technical support now so they can manually remove it but Im most likely just going to go to an in person tax expert if I don’t hear back within a certain time frame.

Please do not do your taxes with turbo tax or any program/system this company has. They’re taking advantage of people.

Had so many bugs not fixed on tax day. I had used it months earlier to get an idea of what my refund would be but when I found out I would owe money I decided to wait until I had the money before filling.
On tax day it said I owed $0 and refund was $0. I got all the way to the end and it said I was ineligible to digitally file my Federal and would have to print it off and mail it to the IRS instead!??
Every time you clicked the link to print the federal TurboTax cycled you through the last 2 or 3 pages. I was unable to file AFTER I already paid $107 to this app! I didn’t have time so I started over with the H&R app instead, was easy accurate and not glitchy as heck.
I called my bank immediately to try and cancel the payment but was told because I couldn’t go to my bank that same day I’d have to work with this app to get my money back.
I’ve been trying to research how to get my money back while I wait till Monday when their call hours are. From what I’ve read you can’t get your money back from this app after it’s already been paid. I’ll be demanding this app repay me the $107 I paid to file. Wish me luck and never use this app; it’s honestly easier to do it by hand.

You would think after the stimulas fiasco you guys would make sure you were in top working order. I’ve used you all for several years, but these past issues are making me tap out. Go all through to the end. Only to be told I can’t Efile my state because I don’t have a SSN or EIN for my dependent care providers. There were no dependent care providers. Why would I need number’s for something I didn’t have? Then When after I’ve spent HOURS double checking, deleting and then imputing information again and again. I cave and ask for help. Only after agreeing to PAY MORE. Then to be told it’s nothing I’ve done it’s you!! I was never offered to have my fee reduced back since the only help I needed was something I didn’t cause!! Then to be directed to a post that say “your working on the issue” and for me to sign up for Email updates! Really? That’s all you got. By the way it say’s that post was made 3 days ago. Seems there could have been a email sent out about this issue instead of waiting for us all to agree to PAY that higher fee to talk to someone. Shady business practices this app!! Do better!

Trying to get answers to the prices by using the SmartLook feature they have for the first time. Terrible service. The first time I called the person hung up right away. Second time I got a guy named David, and he only asked for my email and number then hung up at random. I got an email saying that my case number has been closed. this app was acting like my issue was resolved. But it never was. It’s like I only explained the problem to David and he just listened and did nothing. Pretty unprofessional if you ask me. I’ve never experienced this type of Customer Service in a long time. I got hung up on in less than 2 minutes within two calls from the SmartLook feature on this app. A feature that they advertise on TV as a helpful tool. That’s scary if you ask me. Because this thing doesn’t work. this app you should be ashamed of yourself as a company. If this is how your service is I’m doubting you’ll even be bothered to see my honest survey that you had no problem sending me very quickly. But since I see you responding to people on the review app feel free to keep reading because here’s my survey: You didn’t answer my question, the person didn’t have his face shown, he didn’t help me at all or reach out to me after the fact (even though I gave him my number), and no I would not recommend this to my family, friends, employees, heck my worst nightmare.

The last two years I had to have my taxes prepared elsewhere, but for more than a decade before that, I used this app and was always really happy at the ease, convenience, and minimal cost, so I didn’t think twice about returning this year!

this app used to cost $0 to maybe $40 a couple of years ago. Now the service they advertise in TurboTax as “free” cost me $125 total (although they have not presented me with a receipt or a way to verify this as of yet, so who know what it will be down the line!). The worst part is they weren’t open about the charges along the way or remind you of your costs or what certain tools you have to purchase, so if you work on and return to your return, good luck remembering why you’re being charged for anything! They also don’t openly present alternative cheaper methods, they present the option like you don’t have a choice while still advertising FREE (I did not want, need, or choose PREMIUM SERVICES but somehow ended up paying $40 for it), they don’t let you change your mind or adjust your “order”, and I still don’t have a receipt to verify anything, nor is the information present in TurboTax to verify.

Proceed with extreme caution. EXTREMELY disappointed with the cost of this app this year and will think twice about using them in the future.

After having the customer service guy named Romero laugh in my face and treat me like I was idiot I lost my cool. Although the lady I talked to after him (my connection was “lost” while I was being transferred) was extremely kind, I will never use Turbo Tax again. I did not know I had student loans in default, as I am in school now but pay out of pocket. I did not receive a direct deposit (clearly since I am no longer directly receiving my refund) but was still charged a $50 fee in addition to all the other fees. So essentially I paid $50 for absolutely nothing as I did not receive a direct deposit. As I was explaining this to Romero he laughed at me and kept repeating “you chose to do this”. Apparently you’re not paying to have a direct deposit but paying to pay Turbo Tax at a later date. They word it different to trick you so they can still collect the $50 fee for the pure nothingness they did. I paid $130 for ME to do my OWN taxes. I will use H&R Block next year and go in person. Reliable, helpful company. They are cheaper, they don’t trick you, and you have someone educated doing your taxes. There are no complications or additional fees. I used turbo tax a few years back (multiple times, never was it this terrible). Please trust me when I say, stay away! Turbo Tax is awful and overpriced now!!

If I could give zero stars, I would! I finished my return and when I went to e-file, and it told me that it could tell that I used a different account to file last year. Which is completely accurate. My ex-husband and I used his account to file during our marriage. It then told me that in order to verify that it was indeed me trying to file my taxes, it prompted me to log out and log into the account that was used to file last year’s taxes, so that they could verify last year’s AGI. I was then forced to contact my ex-husband to get the log in information. I logged into the account the account and then back into my account, but it still said that it had to verify my AGI. Why can’t I just input it myself?!?!? I looked in the helpline, but nothing was even remotely helpful. I then resorted to calling customer service where I was informed I would be automatically upgraded and charged FORTY FREAKING DOLLARS for trying to get help!!! I then changed my filing method to file by mail where it took me to a screen that only had a link to change it back to e-file. I still have not been able to file my taxes...four days later.

Customer service did not help me whatsoever with my problem. They just want to give you the run around and different numbers to call so it’s not their problem. I have still not received my taxes back and it has now been 13 days since they were accepted and no one can answer why I don’t have them. On top of poor customer support, turbo tax claims to be free for everyone when indeed it's not. It's a scam. They make you work all the way through filing and then tell you you have to pay 60 dollars to actually file. It's ridiculous. They ended up taking 190 out total. Like I don't give enough of my money to the government. Never filing with them again. I should have read all of the poor reviews before filing with them. They should have things posted that if it is a complicated situation that you may need to actually pay. I could have gotteny taxes done at H&R for WAY cheaper. They should be ashed of themselves as a "company" or whatever you would call this joke. I have never written a review for a company before but I could not sit by and watch them take people's money. Complete waist of time and my hard earned cash.

this app was so easy and fast to use. I went the free route wasn’t charged a penny was kinda bummer having to enter in all my info again wish they’d let us do that without having to pay but can’t look a gift horse in the mouth and I did the pic of W2 and it worked great! So can’t complain about having to enter everything in lol I used this program last year and never had a problem simple easy to use and walks ya through the whole process and I’ll use it again next year!! I used H&R Block for years always paying the money for CD and stuff so glad I gave this a try! Didn’t have a problem using it and as long as ya go through each step and pick the program ya want you don’t get charged a penny😃 I recommend this to everyone even first time do it yourselfer’s lol it simple and guides ya through without a problem!! And ya can do it free and even efile free!
Thanks turbo tax!!

I’ve used TurboTax for filing all the time. It works great. They never charge me. Thus time I was not charge but i didn’t understand why all my information wasn’t there like the year before. That didn’t bother me, i have lots of patients seeing that i work in a mental hospital. The thing that bothered me was the camera part. The previous years it worked perfectly fine. It didn’t mix up numbers or anything. But this time apparently the camera couldn’t get numbers right. For example switching a 9 with a 0 or switching a 8 with a 3. Thank God I have patients and I made sure everything was correct. I had to redo numbers because the picture had changed them. I was better off not taking a picture at all. And also I noticed at one point it didn’t put my numbers in a box, I was shocked. But it’s okay, I still got them done. I don’t know what’s going on with Turbo Tax but please fix it because i do recommend Turbo Tax to people.

Not sure why there are so many negative reviews on TurboTax - I think it comes down to people expecting everything to be free of charge, which is crazy! I have used the this app Deluxe web version for many years. Out of curiosity - I decided to try TurboTax. I was skeptical due to the bad reviews, however TurboTax was really user friendly and pretty much matched the web version. The fees were similar (and expected) and the upselling of additional products was no more than what is normally offered (~3-4x). Bottom line - if you are familiar with turbo tax, there are no surprises and you will be happy with TurboTax. The user interface is very well done and intuitive. I was able to easily do my taxes from my phone! I can’t think of anything negative to say about it. The poor reviews just don’t match my experience.

The user Tipadee must have not paid any attention while filing. This mobile app is really simple to use and if you have simple forms to input, like W2s, you don’t need any help. It was completely free to file both my federal and state taxes and to set up direct deposit. It prompted me to upgrade often, but it seemed to be clear that you would be paying money at that point if you do and still allowed the free option. You can’t get 24/7 chat help or import stuff with the free option, but again, if you only have w2s to file this is not a problem. I’ve been using this app for years and have not once had a problem, just make sure you have all the info correct and pay attention to the upgrade prompts so you don’t accidentally agree to them if you want to file for free.

I want to submit a suggestion to the product developers of this app. Please allow a way to merge profiles. I am shocked that I was somehow able to create a separate profile for the same email. I suppose I accidentally created a separate profile for my 2018 tax return. There is also no way for me to update my main profile with my tax return for this year or to easily switch between profiles. I’m extremely frustrated as now my two returns I have filed (2018 and 2017) are not linked together. Makes it difficult for me to have an integrated experience and use your other software (like mint). I think of this as a customer service issue. If someone is as distressed as I am you should be able to merge my profiles. This seems like a basic service especially considering that the other profile I created was by accident. Or there should be a way for me to delete a profile. I called and the answer they gave me was no we can’t help you. If there is some legitimate reason why your platform has this bug I would really like to know.

I’ve used Turbo Tax for years. I was thrilled to try TurboTax since my laptop has seen better days. It was easy and quick. The fees were the same as they’ve always been from what I can remember. I mean my tax situation is pretty simple. I have to use deluxe due to some 401k deductions but I feel like if I actually went to someone to get them done it would be way more expensive. I love that I can use my Apple Pay, it’s super convenient for me. I had my files emailed to me so I can just save them to my computer later. I also love how they keep all of your files from past years. I would totally recommend this to anyone who has a fairly simple tax situation.