Contact TaxSlayer Support

by Channing94

I have had nothing but problems with Tax Slayer. They made an error on my tax return, causing me to file an amendment, and paying an additional $1,200 that I wasn’t expecting or budgeting to. I also had to pay tax slayer an additional $45 for the amendment in March. I was able to move on, until my account was charged for a NSF fee for $86 for tax slayer, who took over 4 months to charge my account for the first time I filed taxes in February. I logged in and I can’t find how to make a payment anywhere, either. I am a student, on minimum wage and live paycheck to paycheck. I am happy to pay my bills but there is no excuse for tax slayer to withhold a payment for over 4 months. Their poorly executed business has cost me more than it would have to have taxes filed elsewhere and caused much unnecessary stress and anxiety for myself. I would not recommend this tax preparation software to anyone.

by Ravenna Snow

You guys just lost a customer and I hope everyone leaves this company because I didn’t get my second stimulus check and other tax companies have paid their customers the $600. The fact you open up an account that’s closed and the IRS sent it to that so I don’t get my money when all my bank info hasn’t changed in 10 years!!! You guys caused me to not have money for my daughter and I to eat!!!! I was planning on that money so I’m done with you frauds and you don’t care about your customers. No one has reached out to me at all nothing. So inconsiderate goodbye. Telling everyone I know to stay away from you people. I’m a combat veteran too and I needed that money. You guys don’t even care about the military.

by LisaJaebug

Tell people up front that the streamlined pay with your return bit involves you guys getting a $39 "processing fee". It could be right there next to the offer so people can make an informed decision or perhaps they could be sure they've got that the filing costs on hand and avoid the hidden fee. I only gave you my business cause I'm tired of inputting info manually, tried TaxAct and they were sneaky about the state return cost if you don't qualify for free file. I'll never use either of you again.