Contact Mint Support

by Cheeryinmay

It used to be a nice app, but this year they failed twice at connecting to bank accounts. Don't take me wrong! I mean constantly not refreshing the balance for days and two months (I canceled the first account while the second account hasn't been fixed by their tech team for more than 2 months now, and I'm still waiting). They must have bugs in the system especially if you try to connect with two account of the same bank, which I believe many married couples do. I have wasted at least 10 hours, literally, in total on tens of emails and live chatting. Yes, they don't have phone call service:( The email customer service representative only asks you questions you have answered many times as if they cannot access previous conversation. For example, I was asked whether the two accounts have the same credential for four time in each case of my two issues. They can also ask you to try something that has been tried many time. Apparently, they just don't want to solve your problem, because your reply will not go to the same person again but randomly someone else. So they just need to say something and their job is done. For the app design, I don't understand why they don't allow you set in-app alert off. For example, I know my backup checking has a low balance and I don't care! I don't need to see low-balance alert constantly. Lastly, if you want to refresh again 10 min after the last refreshing, it won't do it!

by Jim19406

UPDATE:
I went to the article linked in the developer response, and it was totally inapplicable. It explained how to add a manual transaction to an existing account. That’s not what I asked about, or the feature I requested. If Mint has chosen not to support Apple Card, they should support off-line accounts that would have manually (or better, as I originally suggested, imported) transactions. Until mint allows me to capture a complete, accurate picture of my financial position, it’s worthless. I run a lot of spend through Apple Card and it’s not captured at all! Even the monthly payments to Apple Card aren’t recorded, making my monthly spend look artificially low.

Intuit keeps investing in “redesigning” the app to add new features, yet they’ve been stubbornly unresponsive to requests to add major financial institutions and credit cards. For example, MetLife spun off BrightHouse Financial. Since Mint has always supported MetLife, you’d think support for BrightHouse Financial would be a no-brainer? Nope. Over two years and Mint still hasn’t heard of BrightHouse Financial. Another great example - Apple Card. Ok, I’ll buy that maybe Apple won’t let Mint connect to them. In fact, that might make me feel better. But Apple does allow downloading of transactions. Yet Mint hasn’t mastered the concept of manually importing transactions? How long has Intuit owned them? Maybe focus on the basics before trying to add flashy features.

by Kreestole

What the heck Mint? I’ve had this app since it was Mint Bills and it was great. You took away that app and merged it with Mint, which wasn’t as great and had a lot of features I wasn’t looking for. I kept Mint and learned to deal with the busy screens and finicky updating of accounts and waited while all the glitches worked themselves out, but I started looking for an alternative app for paying bills that functioned like the old Bill app because you guys ruined that feature and that is the only reason I used the app. I used Mint alongside another app over the last year or so, I only kept Mint because it had more of my billers set up and that made paying them easier than the new app. Well now that you are taking away the bill paying feature, I’ve deleted the app altogether and am using my alternate app, despite it not having the ability to connect to a couple of my billers. You left us no choice, no one wants to go to each biller’s website and pay anymore, and most online banking bill pay lacks the features this app and the Mint Bills app had that I wanted, like being able to see the bill amounts broken up by biller in order by due date, especially on a tablet or phone. Thanks a lot for forcing us to convert to Mint from Bills and then ruining this app too. There are so many apps like Mint that don’t feature bill pay, you’re making a mistake. I hope you bring it back someday. Or even better, bring back the Mint Bills app.