HMG Doctor app not working? crashes or has problems?

HMG Doctor Status

Last Updated on 2021-05-11 by Dr. Sulaiman Al Habib Medical Group

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Common HMG Doctor Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot HMG Doctor app on iOS and Android devices. Solve all HMG Doctor app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

HMG Doctor iPhone Issues and Solutions

HMG Doctor iOS app crashes, not working, errors
HMG Doctor iOS app network issues
HMG Doctor on iOS has black/white screen

HMG Doctor Android App Issues and Solutions

HMG Doctor has errors/crashing/not working
HMG Doctor server network connectivity issues
HMG Doctor has black screen

HMG Doctor iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever HMG Doctor app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix HMG Doctor app crashes or not working on Iphone (iOS):

Close and restart the HMG Doctor app on iPhone
Update HMG Doctor app to the Latest Version for iOS
Uninstall and reinstall HMG Doctor iPhone app
Update your iPhone to the latest iOS version

Fix HMG Doctor on iPhone unable to connect to server/internet connection issues::

To resolve HMG Doctor network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix HMG Doctor black/white screen (blank screen) on iPhone:

Follow the HMG Doctor iOS app troubleshooting guide Here →

HMG Doctor Android App Issues and Solutions

Fix HMG Doctor not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent HMG Doctor app issues:

Force Stop the HMG Doctor App
1. On android, goto "Settings" » click HMG Doctor app. » click "Force Stop".

Update HMG Doctor to the latest version on PlayStore

Clear HMG Doctor App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "HMG Doctor app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch HMG Doctor.

Fix HMG Doctor unable to contact server/ HMG Doctor internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click HMG Doctor » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got HMG Doctor » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch HMG Doctor on android.

Solve HMG Doctor black/white screens issue on Android:

Follow the HMG Doctor android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Dr. Sulaiman Al Habib Medical Group, developers of HMG Doctor.

About this app

Habib Medical Group physician app is an exclusively made application for HMG doctors. HMGDoctor provides an easy access for patient’s clinical information. Also, doctors can execute some of their daily tasks at any convenient time.