CDoc app not working? crashes or has problems?

CDoc Status

Last Updated on 2023-12-16 by CyberMed LLC

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Common CDoc Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot CDoc app on iOS and Android devices. Solve all CDoc app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

CDoc iPhone Issues and Solutions

CDoc iOS app crashes, not working, errors
CDoc iOS app network issues
CDoc on iOS has black/white screen

CDoc Android App Issues and Solutions

CDoc has errors/crashing/not working
CDoc server network connectivity issues
CDoc has black screen

CDoc iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever CDoc app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix CDoc app crashes or not working on Iphone (iOS):

Close and restart the CDoc app on iPhone
Update CDoc app to the Latest Version for iOS
Uninstall and reinstall CDoc iPhone app
Update your iPhone to the latest iOS version

Fix CDoc on iPhone unable to connect to server/internet connection issues::

To resolve CDoc network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix CDoc black/white screen (blank screen) on iPhone:

Follow the CDoc iOS app troubleshooting guide Here →

CDoc Android App Issues and Solutions

Fix CDoc not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent CDoc app issues:

Force Stop the CDoc App
1. On android, goto "Settings" » click CDoc app. » click "Force Stop".

Update CDoc to the latest version on PlayStore

Clear CDoc App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "CDoc app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch CDoc.

Fix CDoc unable to contact server/ CDoc internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click CDoc » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got CDoc » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch CDoc on android.

Solve CDoc black/white screens issue on Android:

Follow the CDoc android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at CyberMed LLC, developers of CDoc.

About this app

this app connects you with a board-certified doctor 24/7/365 to diagnose your non-emergency medical conditions, prescribe medication and send the prescription to your nearest pharmacy. this app could also link your medical record and wearable device data together. In one place you have a bird’s eye view of your health. ---2 Way video visit with the doctor online, eliminates travel and waiting time. 3.