Modanisa: Online Fashion Shop Reviews

by Shima Mima

I spent 3 days browsing the website looking for bunch of maternity clothes as my clothes don’t fit and finally bought 12 pieces and placed my order on October 17th 2019. I kept on checking for my order status, on October 21st it said that waiting for supply, then on the 25th of October it said dispatching and today on the 26th of October I checked and it said order canceled. Then I did the live chat with customer service with a person named Burhan. When I asked him why did my order get canceled he said “sorry mam’ one of your item had a defect and because we thought you might want to combine two items of clothes together we canceled your order” I was so upset as I was traveling in 3 days and needed my clothes. I don’t understand why they didn’t contact me and let me know I would have still wanted the 11 items that is in good condition. But somehow they made and assumption that the piece of cloth with the defect need to be matched with an another item therefore cancel the whole order. This Burhan person was extremely rude and kept on saying different things. He was not apologetic at all. I’m so so so disappointed as I’ve been a customer since 2016 and have recommended this website to many.

by Mounmoun93

I bought from them several times. I agree that they have some nice clothes and some are very bad. Unfortunately, you can’t tell from images posted on the application. Be aware that the same size differs from one seller to another. The problem is that You have to pay to return the ones that don’t fit. Also, even though they say on the website you can exchange, in real life they don’t do that. I wanted to pay return shipment fees, it turned out I won’t get a full refund (it’s about half the prices I payed). Their customer service was not helpful either. When I told them that the website claims stuff that aren’t true, all they did was saying sorry we can’t help. It’s sad that they’re the only website for hijabies I know of. Still, I won’t buy from them again !

by ApertureQueen

I would give them negative 5 stars if I could. I orders some dresses for Eid and I still haven’t received them. FedEx said the box arrived to the US empty. I have been contacting this app since before Eid trying to get my order reshipped. They refuse to send my order. They said they have to investigate this, even though FedEx said they reached out to the company on May 6th when they received the empty box. this app still doesn’t have an answer as to what is going on or when they will be sending my order again. They just keep saying “we are investigating the situation.” This order was $238. $238 of my money is being held hostage for almost a month. I placed the order on 24 May and I still don’t have my items nor my money!

by Mary_abu97

Listen I’m a Muslim who loves to support Muslim owned businesses but this app’s customer support is one of the worst I’ve ever dealt with. I ordered 12 items from this app and I was sent only 4 and it has been over a month and they haven’t and seems like won’t send me the rest of my items and won’t even give me a refund. They are just ignoring me. I’ve been emailing them and they reply once every week or two if even, I can count on one hand how many replies I’ve had in this past month. And to top it off they tried to close the so called “investigation” they opened for my case. They stole my money from me. It’s sad because I love the products that I did receive and I just wish they sent me the rest of them.

by Bella Abdul-Azeez

Customer service is TRASH! The worst I’ve ever had to deal with! Ordered a package over two weeks ago and have yet to receive it. I emailed them 5 times! No response. I’ve chatted with 6 different people with in the company and still they have done nothing.
I have been ordering from them for years now and never had a problem but now that I see how bad customer service is I wish I Never spent a dime!
Please please please do not trust them. The people are rude and will send you in circles. Giving you no information at ALL! They keep telling me “we will contacts you soon” but I have yet to get a email. ❌❌This website is a SCAM!! ❌❌❌❌❌❌❌❌❌❌❌❌❌❌❌❌ If something happened to your order on their part they take no accountability and act as if it’s your fault. They don’t seem to like giving you your money back even though I never received the package. The the Ups status hasn’t changed!
This is very frustrating I spent almost $300 on them all for NOTHING!

by IMMODEST MODANISA

I ordered from this company on May 11,2021. There was three boxes sent to my house and three charges were made to two separate accounts. I kept one box and returned the other two directly to the FedEx driver. Since May 11 to now November 4,2021 I have contacted this app SEVEN times for a proper refund. They refunded the INCORRECT ORDER and charged me for TWO ORDERS. I advised them to reverse the refund and charge it correctly to my account and provide the proper refund for the boxes that were returned and to charge me for what I had. Out of THREE boxes I only kept ONE. I am still being charged for TWO. I provided PROOF of a return label. Their associates had the audacity to ask me if I had the boxes in my house! I have returned them, provided you PROOF OF RETURN! I am showing you my order numbers. NEVER EVER DOING ANY BUSINESS WITH THEM. They act like they care but they truly don’t. It is not the consumers issue if there is an error with your shipping partners. That is your responsibility as a company to handle it. It should be handled without any expense to the consumer. What a waste of my time trying to buy modest clothing with an IMMODEST company

by Sm 🙃

I still have not gotten the yellow hijab which I had bought. I had gotten a mustard hijab which I had not asked for. The label says harden instead of yellow like the postings. Most of the hijabs I had ordered from this site had issues with the colors. Grey came out to be green, muave came out to be purple, white turned out to be off white. They look nothing like the pictures. I was told the yellow hijab would be shipped out & once I receive it, & I should return the mustard one. But I have not received it. Nor have received a tracking number. It’s been two weeks. I was very upset with this issue since I liked Modanisa because of its clothing and easy to find modest clothing. But I also had problems with abayas, navy blue came out to be black?? Modanisa can be very tricky.

by Gh FF Hug G If G

I am writing my review of the products and I am sorry that the fabrics are not what they used to be, and the item shown on the site when I order it is not like the one in the picture, just worse. I have been ordering from this app since I came to the U.S. four years ago and my friends have been asking for it as well and we are glad that it is a special site in terms of fabric and models for Hijab and the prices are also suitable, but in the recent period they did not return to what they were, and many of my friends did not want to order from this site and did not recommend it. I hope the products would come back as good as they were.

by Banmoh

Sometimes you put discount coupons for some discounts or ads for free marketing and free returns, but it turns out that they are only to attract the buyer, and he cannot use them, and sometimes the pictures are more beautiful than reality, as the colors in the pictures are modified or different with the lighting, do not give the right impression of the product, And some products do not contain the details of the measurements as it is on the model and do not display the measurements of the model, we need them for all products, because the approved standard measurement table does not apply to all products, and sometimes the prices of goods are very high

by 喀蜜蜡

I like this app a lot wether from the price or variety style of clothes, I love all of the facts! but only thing bothers me is I hope they have easy return, for some clothes that doesn’t fit me so well I wish I could return and receive a right size cloth on time but I never try it coz they says it will cost me some money to ship back the cloth and get the right size and communication is not that easy coz they don’t return your question on time and things of that nature so you better choose right cloth with right style and right size otherwise you gonna end up with wasting your money!

by I Want A Nickname

I love their clothes so much! But they need to fix their app. I am on diet so I have no more cloths fitting me. I started adding clothes to my cart on Modanisa and I reached up to 700$, then I slept to finish adding other things and pay in the next day.
In the next day was my disappointing surprise! Modanisa erased all the items in my cart and I found nothing left in it!!! I thought maybe all items are sold out but NO they were still available on the website! I couldn’t do the search again bc already the previous search took almost 6 hours so I am not going to search for the items that were erased from my cart by Modanisa again. Please fix this problem bc it is very frustrating.. this happened yesterday January 15th 2021.

by Rebmaayol

I love this app and their affordable prices. I also love their wide variety to choose from. However, the sizes are often unpredictable. As well as the fabric. It’s like a gamble you never know what you're going to get until you receive it. Which is why I dont like to purchase anything expensive from their website because of the tricky sizes. I am also unable to leave reviews of certain items I have purchased from them on their App. The option is always greyed out so I am unable to select the “Leave a review” option. Not sure what I am doing wrong I have seen so many others review items but I am unable to. However, I must applaud their customer service! They have always helped me whenever my order has gone wrong and they are very prompt at responding! They do spam you with a tonne of emails to leave feedback to know if your problem has been resolved. So I’d give it 4/5 stars.

by Saidayhamayham5311

Ordered from them three times got the packages on time good quality everything was there and it’s really easy to navigate through Modanisa the only thing that I have an issue is when you want to buy more than one thing you can’t for example I want to buy more of the same thing they don’t have a quantity I can’t buy but one thing at a time that’s the only downfall other than that it really is nice quality clothes they do have guide lines to help you figure out the size

by Umm Rayyan

Good so far, i enjoy shopping here but they need to edit their information about “cancel and editing” order because on Modanisa it tells you you can cancel OR edit your order but when you try to edit it, you have to cancel the whole order and place a new one quickly and risk losing whatever you bought. I lost one shoe trying to reorder, somebody else bought it as soon as it was out of my basket. So either give people the option to edit their order as they wish or remove that option so we know we cannot edit once purchased.

Other than that i love everything!🌸

by Rashmy🧕🏽

I like this app and I’m a longtime customer but the only negative issue is that there’s no exchange even if you buy the wrong size. And the sizes are not always the same for all the brands which makes people angry. And even if you receive a defective item, you have to add your money to send the item back (which is insane)so that they can do a refund. And the return is more expensive than the item itself: I don't understand why they do that to their customers. I just realize that they don't accept to lose. Yet I'm still their customer anyway. They have modest and cheap stuff.

by Ahlam Soliman

I have been buying clothes from this app for 4 yrs now after I moved to the States. I was desperate that I might not be able to stick to Muslim women modesty. I came across the website and made few orders before I started to use Modanisa . Modanisa is amazing so easy and notifies me with offers and price drop. The shipping estimated in most cases is accurate. The measures are accurate. Their returning policy before was not great but now they made it so much easier. I wrote a feedback about their previous returning policy and I think they listen. Overall, I love this app

by BilqisMakeda

It’s been so hard to find modest clothing. I was really struggling to find clothes for myself and my daughter, then a friend told me about this app. It has been awesome finding modest and reasonably priced without having to look virtually everywhere. I would have given Modanisa 5stars except...... I’m really annoyed by the fact that I can’t get to things from the cart. I would like if this was changed. Everything else is great though. All in all I thoroughly enjoyed Modanisa and would recommend it to anyone who is looking for more modest fashion.

by Elsahaydee

You are the only website/app where I find the best styles in dresses, coats, anything!! I normally wear dresses and people would ask me where I find them. I always tell them to go to your website or get Modanisa . I am in love with your products. My husband finally agrees to me shopping online. There is not a single dress he does not like. I love you and thank all the persons that craft these clothes. God bless you all. Thanks for making me feel so pretty and unique.

by Emina Hasancevic

I had some Issues at the beginning, but it was a misunderstanding and still they did great and the Costimer service was great and so helpful. I like everything About them till now. For me most Inpotrant is Costimer service and to see people really work about your problem or Concerns that Maybe you can have. All people make mistakes and we are not perfect and the problem start usually when they need to fix it. And there you see really how is the service and the Management, how the company is working. And the clothes that I received are great with a even greater price. I love them will always bay from them. 💛

by Freebeegr8

Once I learned how this app has different design names for different shapes and types of body, I never got the wrong dress size or material.
You have to learn which designs are for girls and which are for women, also read the material and size under the display pictures.
Use 2 size big if you like to wear comfortable fit.
Use 1 size up if you like to wear modest and good shape dress.
Use exact same size and it’ll fit you like made for you, but then plan to wear a cardigan or cover to be modestly presented as Muslim women.

by Nourjllw

I have been always buying from them even some items dont like it but I never imagined I will have problem with them ,I ordered some items and they put the wrong adress it’s not my fault it’s them should be express shipping,but after 2 weeks I didn’t receive my package I emailed them 3 times no answer,I decided to call the customer services they said gonna fix the problem but after one month no answer on my emails or fix the problem or send me new package to fix them fault I just wanted to write a review and go to my PayPal ask to refund I will never buy from them.

by Huda7201850

This company has the worst costumer services ever. After years of purchasing most of my hijab outfits I decided to no longer buy from them. I made an order few days ago, and I wanted to cancel one item but I had no access to canceling or editing the order. I called the costumer services right away and they said I don’t have the right to cancel any items from the order! And that I can return it after I receive it which will cost me more than the items price because it’s an international shipping. I didn’t feel I was taken care of as a costumer at all!

by Violettay

I love this app and Modanisa is usually great! However for literally weeks now I can’t add anything to my favorites because it says there is a connection error. Even when I’m on wifi or data connection. It’s a little annoying because if I can’t add it to favorites I either forget about it or can’t find it later :( Please update this, it is frustrating

by Mervolution

Great app. Very easy to navigate. Sometimes it’s hard to narrow down on categories because there are so many options but that’s ok. One big issue I have that prevented it from being 5 stars is that I can’t click on the items in my cart to review again so it’s a very annoying process trying to search and find the item again to review and compare to another item I am thinking of buying.

by Stop Taking My

Customer service is terrible. I tried emailing them because i bought a skirt which was basically deformed... the sewing was very off. I wanted a replacement and still do. They didnt reply.
Otherwise good clothes at reasonable prices during sales. Tho i dont like how a lot of the tunics are too long, wish they had more variety when it comes to length.
I dont like that the shipping price increased which discourages me from buying as often.

by Qveen_bebe

Modanisa is really great for online shopping especially for hijabis like me. It has modest clothing and I absolutely love their styles. Their hijabs are great and they have a variety of different colors. Even though some sizes are not that accurate. Sometimes when the style changes the sizes vary too unfortunately. But overall it’s very satisfying for me.

by Cool Dani

Best place for modest clothing! I dislike some stuff about the site (some shirts are too long, i wish there were more diverse lengths of shirts. Also some shirts have short/tight sleeves which just dont look good. Some of shirts are “too much” or “too creative” and are not something a normal person would want to buy/wear). But otherwise i love the site, prices are reasonable (i buy when there are sales otherwise the regular prices are a bit too high).

by The Grey Sock

I have ordered many times from this app and have been pretty happy with the speed of delivery and the garments I ordered. I gave four stars only because I have had trouble getting consistent sizing. I were a medium and have found some mediums to be on point and some way too small.

by Mime Rahman

I read a lot of negative comments about customer service but I felt they improved their customer service. I have been buying online since 2 years form their website. Recently I ordered three items but they canceled one because the size was out of stock. I called their customer service, they refund my money with in 3 days, send me a gift and a apology note.

by Manar 25

I am wearing hijab and I live in USA and it is very hard for me to find scarves but with this app I was able to buy all the nice colors that I was looking for to match my outfits . I had bought almost 30 scarves so far and I love them 🥰
I also I love the tracksuit and the swimming suit very good quality .

Thank you so much this app
Manar 25