ThredUp Reviews

I ordered over $250 of items at the end of April. They shipped in multiple boxes, and the largest item never arrived. I reached out to the company, and specifically asked that if the package turns up back at the warehouse, could it be resent so I didn’t lose out on the items. A few days later, I received an email stating that the package was back at the warehouse, I had been issued a refund (that I never asked for) for all the items, and that they’d be reposted with new links within 48 hours and I’d have to repurchase all of the items. I was told that the package was at the warehouse. I was also told via email that I should contact this app via chat. The chat rep said the package was NOT at the warehouse and was still en route to be delivered to me. This was a full week past the 10 day delivery mark, coming from a warehouse that is only a 2 hour drive from my delivery address. this app assured me that I would be emailed with links for all of the items again so I could repurchase everything. It’s been over a month and they’ve been silent. There is no excuse for the lack of communication, it seems like no one has any idea of what the processes are or where these items ended up. It’s deeply damaged my trust in the company and I’m hesitant to use them again. I don’t want to get excited over ordering a bunch of clothes that will never arrive and then be lied to and blown off by the company.

I have been shopping with this app for several years. They have gone through many growing pains as any new company does. Unfortunately I have encountered several unacceptable issues over the last few months. The latest? They simply cancelled an order that I placed for no reason. When I asked to speak with a manager so that I could understand what happened, I was told there wasn’t one available and that someone would email me. That never happened. Because of this order cancel, my bundle (which requires a certain amount for free shipping) was also messed up. The employees on the chat are sweet and really do try to be helpful however it doesn’t get anywhere. As some of you may know, thrifting is work! Finding a style you like in your size and then getting it into your cart is not easy. So when you finally do “win” an item that you totally love, it’s a major disappointment for them to say “oops, order cancelled”. For this particular item, I am embarrassed to admit that I refreshed my browser over and over for a period of about three hours to get it into my cart. I liked that top THAT much. Lol. And after my celebration, it was simply taken away. I have reached the point where I don’t think it’s worth my time to shop with them any longer and am slowly unwinding from my store credits. I would rather shop at other online retailers that care more about their clients. If you are thinking about starting a relationship with this app I would recommend elsewhere.

the concept of ThredUp is good but they really need to work on aspects of the website itself. first of all, communication. it's not so much about how long it takes to respond (usually 2-3 days, sometimes a week), but the responses from the team. i sent in an item that i wanted to sell and two people told me i would be paid out this day because someone purchased it. on the day of my supposed payout, i'm sitting here confused because the item is still up for sale but i haven't gotten my payout. two days later someone finally tells me that it was cancelled and put up for sale again, but only after i contacted them. why didn't i get any notification if the item was cancelled? why don't i get any notification at all regarding the item? not to mention that your customer service team seriously needs to be worked on. i talked to somebody about my experience and they didn't offer any consolation at all. just straight to the point "your item got cancelled." i don't mind that it's cancelled, i just wish there was empathic communication regarding that. Karly didn't even say anything like "Hey! We're sorry for the confusion and we understand how you feel. This and that happened blah blah." That is such trash customer service. If it was any other item I wouldn't have been so upset, but i did send in a $1,000 bag so excuse me if i feel like a little decent customer service is warranted.

I have purchased from ThredUp a handful of times for various items. One common theme is that the measurements are always off. If it looks like it’ll fit or the measurements look compatible with your body, odds are if you’re petite (as i am) it’ll come to your door and be bigger or bulkier than you bargained for. They will often pin the skirts or dresses to look like they fit the mannequin which they don’t disclose in the description of the item, so i’ve gotten them and they’ve been too big cuz i’ll discover they’ve had to have been pinned to fit that mannequin. Its misleading when you first start shopping on there. Instead of paying $7+ to have it returned, i know someone who alters them for me. It is expensive to do it often, though. This is a problem with dresses and skirts. I have a coat that I wear often and love it. There’s just a huge size distortion and it needs to be disclosed the mannequins size, if the garment was pinned for the photo, and more accurate measurements need to be taken. I will only purchase from brands that i know fit me from now on, if at all. It’s just so frustrating to come to a deficit of approximately $16 for every returned purchase ($5.99 shipping to and from if returned, $1.99 restock fee, and give or take $3 in taxes). Store credit enables you to have free shipping for the return but it’s a loss if you aren’t on often. Purchase with caution is the lesson here.

ThredUp is very easy for me to use and search for items. I think in general they do a great job of item description but sometimes they're off with the color of an item or with the proper measurements, which means you either have to return the item (if it's returnable) or keep the item even though it wasn't the color you wanted. Overall, I continue to love this company because you can get some really good deals. I don't recommend buying jewelry from this app unless you're fine if the item isn't quite as they described because all jewelry is final sale. Sometimes it looks a lot cheaper in person than it does in the picture.
Also in the rare occasion that they "cancel" an item they won't tell you beforehand unless they've recently changed their policy. I contacted customer support after I realized the item has been cancelled and they didn't send me a notification. The customer service rep was just like oh sorry we couldn't locate the item, which really doesn't make any sense.
That's why I downgraded the rating from five stars to four. I still highly recommend this site but you do have to know the ropes- do your research on sizing and don't buy an item that says "final sale" if you're not sure is going to fit, or you'll be upset if it's not what you wanted because it's not returnable.

I use this app a lot. I started using it in 2017 and it has definitely changed since then. There are more options and ways to filter your shopping now which is great, but some things annoy me. For instance, with the reward points, after spending so much money on ThredUp, you can eventually “earn” $10 off. If you order over $79 worth of stuff you get free shipping. But if you want to use that $10 when you are ordering over $79, you are actually saving a measly $4 because they will tack that $6 shipping back on if the discount pulls you back under $79. So if you want to reward your customers for spending money with you and want them to keep coming back and using that discount, don’t rip them off of what they “earned.” If the amount before a coupon qualifies for free shipping, that shouldn’t be removed. The other thing that gets on my nerves is just how certain things are overpriced. Most of the time when I shop on ThredUp I also have google pulled up to check actual retail prices. Saving $2 on something that has been worn isn’t really worth it if I could just go out and get a new one for almost the same cost. I get that they need to make a profit, but with how many people use ThredUp I’m sure they still are. All-in-all, I do like this app. I don’t foresee me not using it anymore, I just hope they listen to their customers since I’ve seen a lot of reviews say the same things.

I’ve been trying to build a larger wardrobe now that I’m in my twenties and this app has been a great help! Like you can genuinely get an entirely new wardrobe for under 500$ and all of my items are brand names with tags or in like new condition. I definitely don’t recommend getting shoes or bags off of here though. My only issue is that often times they’ll describe items as in “Like new” condition but they’ll have scuffs on shoes or scratches on the hardware of purses. Still useable but definitely not “Like new”. I had that issue with a jacket recently too, that was all frayed and looked like something you pull out of a donation bin but it was described as “Like new”. I would definitely appreciate a more thorough evaluation of items, as well as if instead of listing items as the sizes marked on the clothing, you took actual measurements of it like mens clothing. There’s been a lot of times I buy things in size 4 and I receive them and they look more like a size 9 and I’ve had to just give them away. Actual measurements would be way more helpful. Overall it’s still extremely worth it and I’m not dissatisfied and will continue ordering off them. I still highly recommend this site but I do think they stand room for improvement. On a final note, I wish they carried mens clothes so I could buy clothes for my boyfriend too. I think you’re missing a huge demographic by not selling to them.

I am totally addicted to this app! I have been shopping on ThredUp for over a year, and most of my wardrobe now consists of these beautiful high end finds. I am very careful when buying and do my best to inspect, via the photos and descriptions, to buy items that will fit and are in good condition. Occasionally items don’t work out and it’s disappointing. I think there are a few things that this app can do to help customers choose well. I know they must be overloaded with items from clean out bags. Mistakes in the listings are unavoidable. When they occur, wrong size or a hole in an item listed as “like new” this app should waive the restocking fee since you can note these problems in your return. I also wish they would say in the description what size mannequin the item is shown on. I really think it would help since different manufacturers size differently. If I could see if the fit is loose or tight on the mannequin I could make more successful choices. I’ve noticed a size stamped into the back of some of the pant mannequins and it helps. It would also help to state the American size equivalent for foreign sizes.
On the subject of clean out... beware! We all love free shipping, but you do risk someone in inspection not recognizing the value of an item, especially jewelry. I sent in a sterling silver designer ring that had the name stamped into the band, and got a good payout. I sent in the matching necklace and earrings in my next clean out bag and they donated it:(

I few items of theirs and a really cute top from Old Navy. I used to buy some Eileen Fisher though it’s a little out of my price range at the moment but there are really good deals on her stuff. Basically any brand/designer you could wish for and it’s all so user friendly. Colour, size, item, style. Amazing! I also love the fact that it reduces my “footprint”. Last but certainly not least is the absolutely fun, delightful and professional way it arrives. I was so wonderfully surprised at the packaging! I’m not going to spoil it for those that haven’t purchased anything yet! My only regret is that they don’t have this in South Africa! When I was immigrating to the States I had mountains of clothes and shoes that I had to get rid of. It was so time consuming and tedious trying to catalogue them individually and try upload them to sites. Even taking pictures that showed the garments was difficult! The clothes were such good quality that I didn’t want to just give them to Goodwill and I had already donated a lot of clothes. The thought of being able to box them up, send them off, and get some money without any of the hassle would have been a blessing! Well done and thank you SO much!!

I’ve been shopping on this app for over 2-3 years, and I still love it enough that it’s by far the place I do most of my shopping. That said, I am a little disappointed with a couple changes they have made in the last year or so. My biggest problem is that they took away the free shipping bonus after spending a certain amount of money in a limited time. I like the bundle option now, but even that requires the initial shipping deposit on your first purchase. I look at items in my favorites list, and saved searches almost every day, and sometimes find one really great piece or something I can’t let slip by. If you’re purchasing one or two things a week it helped to earn that free shipping after hitting the goal so that everything after that for a month didn’t cost $5.99 every single time.
I also understand the reason for the return fee, but am still a little disappointed when I receive an item that was listed with the measurements I know will fit, and yet it doesn’t. Or in the case of skirts, jackets, and swimsuits, there aren’t really any given.
The bonus points do help with that, but if I use my $10 off, I still end up paying $5.99 shipping since you can’t combine them. As often as I shop on here, it’s a little disappointing to have the rewards change by taking away a better option and limiting the newer rewards.

A little over a year ago my washing machine destroyed about 80-90% of my cloths. I was also unemployed, so no clothing budget. Not too long after I found myself with a new job (yeah!) but the first week was a struggle of mixing and matching cloths to get through. So I went shopping, I probably went to malls, outlets, shopping centers, even looked online in the traditional places. It took several days and in the end, I ended up with only 2 blouses that I didn’t even really like but would work both $50 each. $100 had only got me 2 things and I didn’t even like them that much! And I had so much to replace! Then someone at my new place of work mentioned this app. I had never heard of it but she swore by it. So I checked it out. It was a life changer. I loved the sustainability of it, I loved the options for it, I loved the prices, the styles, I love everything about it! I had shopped at consignment stores before but they rarely had my sizes and it is really hit and miss depending on where you go. Here it’s all at my fingertips - which can be dangerous for my budget. In a few months time I have been able to replenish my closet, get rid of the “will do for now” cloths all with little frustration. Thank you this app, your existence is very much appreciated!

I absolutely love this app and ThredUp . ThredUp ’s filter options make it super easy to find what you’re looking for in sizes you need. An almost endless inventory at your convenience in a mobile app means you can browse away time otherwise spent in waiting situations or have more fun in your down time. Fair return policies give you buying confidence and the buy and bundle feature is a game changer, letting you take a week to keep adding to an existing order to reach free shipping status.
There are a few things I wish we could see differently in ThredUp and management of listings. When you have a ton of search results, I wish there were a way to skip to page 50 for instance. The way it is now you either go thru to the end or you have to start over next session. I also wish posting info were more descriptive. There are times I zoom in and in and in trying to see if something is corduroy or velour or if that’s a side zipper. More photos and just a little more description would be incredibly helpful and probably cut down on returns. With all this said, since I started shopping this app several years ago, my wardrobe has improved greatly and at least 75% (prob more!) comes from here!

I’ve been using thred up fo over a year now, and I would definitely rate it at 5 stars. I use ThredUp mostly for business casual and exercise clothing, and I’ve had no complaints about the quality of the items I’ve received. I usually stick to items listed as “like new,” and they really do come looking like new. There was even one situation where I had ordered and paid for an item listed as like new, but it turns out there was a small hole that their initial inspection had missed. Well they caught this mistake before the item made it to me, refunded me my payment, and I still received the item as a “flawed freebie”. I didn’t have to do a thing! This kind of quality control puts my mind at ease when shopping with this company. As for selling, they are clear not to expect much for your items. I sent in a bag of items I was going to donate anyway, with low expectations, and received a modest amount for them that I was satisfied with. If you want to receive top dollar for your used items, then you can go to the trouble of setting up an eBay store, creating listings, and shipping to buyers yourself. As for me, I was happy to let thred up do the work for me for a small payout. Overall, I would definitely recommend thred up.

I have used this app for the past six months and have explored every facet of the website/app. The clean out bags are shipped directly to your house in an envelope and they hold a surprising amount of items. I have sent four bags of women’s clothing, maternity clothing, shoes, swimsuits, handbags, a little bit of everything. Each bag I’ve sent in has taken approximately three weeks to process once it arrived at their facility. The payout for the items accepted is reasonable and fair. I’ve used the store credit as well as discount codes to purchase items for my daughter (toddler) and myself. I’ve returned items (which is free) and received my refund in a timely manner each time. All of the items I’ve purchased have been in great condition and I’ve worn multiple times. I tell everyone looking for great deals to check out ThredUp before stepping out to go shopping, because most items in this site look brand new and you only pay a fraction of the cost. The only thing this organization is missing is a men’s section. My fiancé is definitely jealous when my polka dot box comes in because he knows I spent much less than he typically would at another store and I receive more items for the money that I do spend. I am a firm believer in secondhand clothing after my experience with this app. I’ll definitely continue to be a loyal customer!

I ordered a purse from them witch is a no return policy on handbags witch is fine if you sent me the item I chose and paid for . Instead I got a hiking bag for a water bottle that I will NEVER ever use . I am extremely disappointed I have ordered from them quit a few times and have spent some money on this place ... and this is the second time I have received something that was wrong or the disciption was incorrect . I was beyond excited to receive this purse and once o open the box and seen what I had received it totally ruined everything.. and made me just not want to buy another item from them at all . I have three more orders from them that are on their way. But now I just wanna cancel everything & get my money back ! 😡 I use to love this website . But they have just ruined it for me . Now I can’t get in touch with nobody about my order . I can’t return it because it’s a no return policy . I almost feel scammed . 😕 they will not receive anymore of my hard working money. This is crazy and as a mother of 5 I don’t have much money to spend on myself and then the little money I do I don’t get what I ordered for myself . I’m just letting you know if you order from them Just know your taking that risk of getting something other then what you originally picked or paid for . Good luck !

I have been using this app to buy and sell for a few years now. I absolutely love it for both.
As a buyer, I have gotten basically a brand new workout wardrobe for a fraction of the retail (Alo, Lululemon, and Nike leggings all for about 1/3 of retail in like new condition). I will also say that since ThredUp has started, they are generally a lot more picky with condition than they used to be so if you had a bad experience due to quality in the past, I would give them another try. They do still make the occasional mistake on listed items due to their high volume. I ordered a pair of SPANX leggings that was a different pair than what was pictured. It was a final sale item, but they returned it easily for me. This is the only issue I have had with purchases. They also have become VERY picky with shoes and really only sell shoes that are like new.
As a seller, it’s important to manage your expectations and be familiar with their payout structure before you send your items in. I have been using the Luxe program for the past year and am overall very happy with it. There are issues that arise, but CS deals with them fairly in my opinion. It may take a couple of days to get an answer, but that doesn’t bother me as long as there is a fair solution (which there usually is).
I have been overall really happy with this app. I urge people to give them a try and be a sustainable shopper!

I love this app! For many reasons. First it is a way I can stop contributing to the real environmental problems fast fashion causes but also because I have always believed one persons trash is another persons treasure. I honestly would never be able to own some of the beautiful things I do because of the designer prices. You really do get what you pay for in clothing. Most big labels are big because their quality truly is better and the clothing is innovative. It lasts longer holds up better and feels nicer. My only suggestions are to send coupons to loyal customer into their email so it reminds us what a great place it is to shop. 20% off will get me to buy. Also why not let people who have spent a great deal of money with you hold that one or two items for a week until pay day. One last thing and it is my only complaint. The restocking fee of 2$ per item is just greedy. Having a return policy in necessary for online buying. The getting to try it on a home without being forced to keep it or loose money is a main reason I have shopped so long with this company. I would like to see the restocking fee negated at least on exchanges. Thanks this app you have made me feel a little bit wealthier, a little bit prettier, sexier, more put together and most importantly luckier many times. I love you for it.

I’ve been buying and selling clothes for months and have had overall a very positive experience!! The vast majority of the items I’ve bought online have fit me as expected. ThredUp for a long time had a glitch that didn’t save items to favorites but that has been fixed so now I think ThredUp is great. It takes a really long time to process a bag once they’ve received it (I have two bags they received over a month ago and haven’t processed yet). However, I know they’re only human and can only work so fast! The photos are good quality and I appreciate the details included with each listing.

My ONLY tip for improvement would be for them to include item measurements for EVERY item, not just some of them. Guaranteed if the item doesn’t have measurements listed and I can’t find a reliable manufacturer sizing chart, I’m not going to take the gamble and make a purchase. Especially since they do charge a small but present re-stocking fee. Most items do have measurements listed, but I think every one of them should so I am confident in what I buy.

Anyway this company has been an amazing experience for me! I love shopping second-hand clothes and there isn’t a thrift store near me, so this is a game changer! I log in almost every day just to see what else is new. The treasure hunt is so much fun and I’ve discovered several new favorite brands too!

Like the variety. Like the bundle and save option. DON’T LIKE 1) how can I get one of many notifications that 30 or more items were added to a sort and I sort by newest and there aren’t thirty new items. 2) have featured items saying “fall dresses” but there are tank dresses and sundresses and so much crap to scroll past that IS NOT fall. Suggestions 1) I wish that when they mention an item has stains or an issue there would be an additional photos for that item with a focus on what they “saw” as an issue. 2) need an update to notifications to give more choices like as uploaded, or three times a day, once a day, or other, when they are uploading all day getting them constantly all day is annoying 3) would love a sort option where you could say “not this filter option” like not wool or ... 4) would love to have a saved searches on the main menu no buried where it currently is. 5) would be nice if they had suggestions based on style and brand types that I purchase that I could look at that might have similar items but in a brand that I hadn’t purchased or searched before or not. 6) in the searches (small, medium, 6 & 8 as an example) when it filters/Sorts bysizes. Could there be an additional choice to the sort to group them together so using my sort..all smalls display together
, then mediums, size 6s, then 8s. Sure there are more suggestions..email if you want them

I have been shopping on this app's desktop website and the this app app for over a year now. Shopping experiences on both platforms have been great. The process each time has been fun, easy, and seamless, and each item has arrived exactly as described. There has been a time or two I needed help from customer service (including a time where I made a mistake, not this app) and customer service was very friendly and helpful both times, even helping me fix things after MY mistake...which they wouldn't have had to do. I would highly recommend shopping with this app. Sometimes I see negative reviews online about selling to this app based on low payout amount, however, I like that this app is very transparent and gives you an estimate of what you'll receive based on brand name and condition. I would advise to check this before sending items in, and if you don't find it satisfactory, then don't sell to this app. Keep in mind they do have costs associated with sending the clean out kit, assessing the items, listing the items, packaging/shipping the items, etc. Also, while you may not make a fortune, I like that the process is easy and you're able to keep these items out of landfills and de clutter. Overall, I've had a great experience with every aspect of this app and would highly recommend them to a friend. Thanks, this app!

This company basically ripped me off. I sent my items, paid the $11-12 for the send back bag for the items they weren’t going to sell, waited for my items to sell, claimed the ones that didn’t sell to be sent back to me (you also have to pay for an additional send back bag, another $12!)... AND THEY WERE NEVER SENT BACK TO ME. I basically just gave them free items! I contacted customer support and they did not help me at all. “Can’t find your items.. so that’s it, oh well” was the summary of the response I got. I sell on multiple selling apps and because of the inefficient way they do things and lack of competent customer service, I lost money from being able to sell it on other apps. I STILL want my items back and I will continue to tell all people I know (including on posting on social media pages) what a scam of a company this is and how unhelpful the employees are.

UPDATE: Still absolutely HATE ThredUp and this company. Someone reached out to me to help resolve the issue and did absolutely nothing to help. I still am upset because I literally just have them practically new items, FOR FREE. I even asked the customer support to cancel my account for me and the lease she could do was save me the trouble from all the trouble I’ve already had, but she just sent me a link and made me do it myself. Complete joke of customer support. I am letting every single person I know how awful this company is for ripping me off.

I have been shopping with this app for YEARS, initially absolutely loved it. I could thrift conveniently through an app? I’ve been all for it! The prices were reasonable (on most items) & they always have what I’m looking for. BUT recently so much has changed, it’s seems like they just don’t value their customers anymore, and don’t make the effort to make sure things are accurately listed & FAIRLY listed.. I know my prices, I know what things go for.. so when I see something like a lularoe top (used) saying it’s retail it twice of what it actually is, then the item selling for more than what it goes brand new at retail? That’s unacceptable. Who is running behind the scenes? & more so, how is this being allowed to happen with so many items? I’m seeing this way too often, those who aren’t as aware are being totally ripped off! this app is suppose to be a place to “save” & get a good deal. I was a victim of this with my past couple of orders, the last completely putting me off to ever buying again.. I paid for a “new with tags” top, only to get it & see there was a GOODWILL tag on it, it was USED & I paid double of what the tagged price even was. How horrifying is that? Ugh. It’s been real this app, but no more. You guys are not being fair nor caring for your long time customer as you should be! Oh, and customer service now takes forever to respond! You’ll get a bot instead, and be told someone will contact you back by email.. eventually, if ever.

I like the concept of this app a lot, and the UX/UI is seamless. Great customer support, great aesthetics-- all that is there. But the actual selection of clothing they have to offer is..... not really geared toward a demographic that is most likely to be really into thrifting. And that's millennials. I don't know how to put this nicely, but 90% of the clothes look fresh out of the wardrobe of a white suburban mom. There's nothing wrong with that style, but the young generation is more eco-conscious than ever, and these clothes are not what we're looking for! We can honestly be your best consumers if you just gave us trendier, bolder, more recent styles. Everything here looks like it's been sitting in your warehouses since you bought them from a mother back in the mid 2000s.

I love ThredUp so much though and have found some good pieces. I whole heartedly believe in thrifting and the good it can do for our economy and environment. So please, recognize our consumer potential. Hire some more young people to help you decide what kinds of clothes to buy from people who send in boxes for a clean-out. I'm desperate for more options. Millennials have the potential to be your greatest customer-- we're more likely to buy secondhand than older generations are! Just give us something that actually suits our age range, and I promise you we will swoop it up

I have been using ThredUp to buy from this app for a while now. I’ve been mainly using it to swap out my cheap basic pieces to nicer second hand quality pieces so I thank this app for the great online thrifting concept. I have not used their clean up service as of yet. I’ve really been looking forward to purchasing things from this app for a longterm. ThredUp works very well for my need to find specific items for my closet and I’ve even bragged to my husband about how amazingly user friendly ThredUp is in buying the second hand goods. Only recently I’ve had a couple of packages gone missing without reaching my door and it’s created a huge question in my mind. Can I really buy from this app anymore? Unlike the other goods and products from other online stores gone missing in the past, I’ve gotten personally upset and affected by this event. I think in a way I’ve curated pieces that I can’t really afford new but still have to pay a lot more than regular thrifting would cost in the cart before checking out and the excitement built surrounding the whole experience is somehow responsible for such personal attachment to the missing packages, so I asked and looked into other possible shipping options such as having to ask for a signature upon delivery and possibly insurance option too, but the site does not offer it as of now. So the functionality of ThredUp gets five stars but the this app online thrifting gets three.

I have nothing but positive things to say about ThreadUp and their app. I have purchased and sold on ThredUp and each time it has been a positive experience. ThreadUp has a very conscientious business model and is committed to helping reduce the massive amounts of clothing from ending up in our landfills. If you think you are going to make a ton of money selling your clothing here think again. Go somewhere else if you are looking to profit big. You need to remember that ThreadUp is doing almost all of he work to sell your clothing including taking photos, listing your items and paying for shipping for you to send your items in. All of this takes a substantial amount of time and resources. Shopping on ThreadUp is super fun and their packages will make you feel special. I encourage anyone purchasing ThreadUp to double check the photos and the sizes. If it looks really small but the size is listed as a lot larger then chances are the size was listed incorrectly. Use common sense. And lastly, their Goody Boxes are a great way to shop. Chances are you will keep something from your goody box which will offset the cost of the goody box. Thank you ThreadUp for making the world and our closets a more beautiful place. xoxo

I really enjoy all of the items available and prices are set to move the items, which basically means if you love an item, buy because it may not be there the next time you look. I like the ability to narrow what I’m looking for through filters and I like that my sizes are automatically filtered. I would suggest that different sizes or measurements be used for tops and bottoms as a large for one may not need a large for the other. Also, when an item shows “sold” there is an option to shop similar items, which is a great idea, however, most of the items that can me up are not in my size. For example, similar boots in a size 10 will not work for my size 7 foot, so it doesn’t serve much purpose.

Cloths and shoes are mostly in great condition. I did encounter two moments one where the zipper on a skirt was broken (I may not have purchased the skirt had this been noted) and another where a pair of boots came smelling so bad of cigarette smoke that I had to leave them on the front porch for a week and then Fabreeze them to rid them of the smell. Minor incidents but worth mentioning.

I still enjoy shopping on ThredUp and I will continue to buy good quality second hand clothing!

I purchased an item on this app as part of my first order. The item that arrived was 5 sizes smaller than the size advertised, because someone thought they saw a “1” in front of the second number. Needless to say, I couldn’t possibly fit into the item and was disappointed. I notified this app through ThredUp and they asked for photos to prove the discrepancy, which I sent right away. I didn’t hear anything back for several days, called the only phone number online I could find and left a voicemail on that machine. My call (made a couple weeks ago) has never been returned. I called again a few days later and it offered a support email address, to which I sent another message with photos. The email immediately bounced back. I went back to ThredUp and have since contacted customer support another couple of times. I finally got someone to respond, who said they would do a full refund if I start the return, and she would fix it on her end after. I followed the instructions and notified via ThredUp once the return was initiated. However, I waited to ship at first bc it sounded like I was supposed to wait and they’d get this fixed. I have continued to write them in ThredUp and get no response. So now I’m out $50 for something I can’t wear that they mis-advertised, and I can’t get them to respond to me in any format. I liked the site at first, but this experience had made me want to never buy from them again.

I’ve only been buying for a few months, but I love it! The amount of items I get for the price, definitely has me hooked. Mostly I purchase fairly basic items, a shirt or tank top to add a pop of color to an outfit. But I’m addicted to the maxi skirts. There are so many great prints and colors to choose from, it’s almost hard to make a decision.
I’ve never had any problems with an item. I look closely at the pictures and read over the description to make my final decisions. Knowing your sizes in certain brands really helps.
I have used the clean out bag and I’m about to send another. I will say I didn’t realize they were no longer taking jewelry and I had some nice, salable pieces. I like that I can get a little credit toward my purchase. Also, it’s nice that you can see the progression of your items that are selling. Watching the items go from someone’s favorite to being sold is satisfying. Not to mention, must easier than listing them on another site to sell. this app donating the excess items is a real plus, because that’s what I would be doing with my items anyway.
I highly recommend this app!!