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Common Statcounter Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Statcounter app on iOS and Android devices. Solve all Statcounter app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Statcounter iPhone Issues and Solutions

Statcounter iOS app crashes, not working, errors
Statcounter iOS app network issues
Statcounter on iOS has black/white screen

Statcounter Android App Issues and Solutions

Statcounter has errors/crashing/not working
Statcounter server network connectivity issues
Statcounter has black screen

Statcounter iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Statcounter app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Statcounter app crashes or not working on Iphone (iOS):

Close and restart the Statcounter app on iPhone
Update Statcounter app to the Latest Version for iOS
Uninstall and reinstall Statcounter iPhone app
Update your iPhone to the latest iOS version

Fix Statcounter on iPhone unable to connect to server/internet connection issues::

To resolve Statcounter network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Statcounter black/white screen (blank screen) on iPhone:

Follow the Statcounter iOS app troubleshooting guide Here →

Statcounter Android App Issues and Solutions

Fix Statcounter not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Statcounter app issues:

Force Stop the Statcounter App
1. On android, goto "Settings" » click Statcounter app. » click "Force Stop".

Update Statcounter to the latest version on PlayStore

Clear Statcounter App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Statcounter app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Statcounter.

Fix Statcounter unable to contact server/ Statcounter internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Statcounter » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Statcounter » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Statcounter on android.

Solve Statcounter black/white screens issue on Android:

Follow the Statcounter android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at StatCounter, developers of Statcounter.

61.11% Contact Match

Developer: StatCounter

E-Mail: [email protected]

Website: Visit Statcounter Website

About this app

Monitor and analyse the visitors to your website in real-time.