About: Freshservice is a refreshingly easy-to-use, simple-to-configure, ITIL-aligned IT
Service Management solution in the cloud. The Freshservice mobile app has been
designed to be productivity-centric, providing everything an IT agent could need
on the go.
Table of Contents:
What is Freshservice?
Freshservice is a cloud-based IT Service Management solution that is ITIL-aligned and easy to use. The Freshservice mobile app is designed to be productivity-centric, providing everything an IT agent needs on the go. The app includes core ITIL modules such as incident management, asset management, user management, service catalog, task management, and more.
1. Push notifications to stay on top of things.
2. Create or respond to a ticket, assign it to agents, change its priority and due date, mark it as spam or delete it.
3. Prioritize and stay on top of important tickets with 9+ default views and unlimited custom views.
4. Insert canned responses when needed and attach files as necessary.
5. Add private notes that only other agents can see, forward tickets, or just stay in the loop as a ‘watcher’.
6. Search your list of users or for the right solution in your knowledge base.
7. Get a quick overview of your help desk.
8. Requesters can access the service catalog and even place and track service requests.
9. Update asset details and add new assets to the CMDB using the barcode/QR code scanner.
10. Agents can log in easily using Active Directory SSO or SAML.
11. Share tickets via common IM apps.
12. Reduce undue workload by merging similar tickets.
- Having my email and ticketing System in one for our help desk is amazing.
- The app also has full functionality so I can reply, comment and close tickets with ease.
- App is good and the ticket system is great, a bit complex for a smaller IT department.
- We have configured on the fly and it’s good
By Nicklaus Scheetz
I love Freshservice and the whole this app product. Having my email and ticketing System in one for our help desk is amazing. If I’m away from my desk I can just check Freshservice instead of worrying how our mailbox is before I get to my desk.
Freshservice also has full functionality so I can reply, comment and close tickets with ease!
By krazy1ox
It ok for quick updating of tickets but when you have tickets with more than two lines in a particular update and you then click on each update you see that message and every other message in each update. Just from how people hit reply and the previous emails are below. In the desktop app the previous email is hidden in each update unless you click the 3 vertical dots to expand again.
This all just makes each update more annoying to read and when trying to understand a long ticket take a lot of scrolling.
By Docepting
Ever since I updated Freshservice this past weekend, Freshservice has not been stable. When I scroll through my tickets, sometimes Freshservice will scroll on its own and I have to close out completely to fix.
Also, the option to clear notifications is missing. I constantly have 1,966 notifications that I can’t clear and it shows on my home screen.
As a manager for a Level 1 Helpdesk, it would be nice to be able to switch my ticket view and see what tickets are assigned to which agent with creating a new search view. To do that, I have to go to my desktop.
By absentspace
Freshservice is acceptable when it comes to getting ticket information on the go, but the interface for updating tickets is sloppy and frustrating.
For instance, when adding a technician to notify, typing the first few letters of their name will bring up a list of matching emails, however, none can be selected, you MUST COMPLETELY TYPE THE EMAIL ADDRESS.
It is impossible to do serious work in Freshservice, but minor changes to a ticket are possible, though cumbersome and poorly presented.
By KyleTG83
App works well except recent update broke notifications on iPhone 12. I used to get notified of all new tickets added. Now no notifications come up. When I open app, I see new added tickets, but no notifications for them. Other than that, it is easy to use. Wish there was a Scan search for Assets to be able to scan an asset to find info. This functionality is only available when adding an asset to a ticket.
By ronniehaze
App is good and the ticket system is great, a bit complex for a smaller IT department. We have configured on the fly and it’s good
Feature request: allow announcements to be created from Freshservice .
By Im not for sale
If you absolutely must access your desk and can’t get to anything else, it is serviceable. The notes and replies work fine, but everything else is completely unreliable: details, categorization, status, etc. I have tickets closed weeks ago that still show as open and ‘overdue’. This also means the dashboard widget is wrong and not worth using.
You could get the same level of functionality just replying to tickets via Outlook.
By PJ Bhamrah
I was using Freshservice just fine on my iphone 8 but needed to add it to another iphone 6s
It gets installed, i connect to the company vpn, enter the this app link for my company, reach the login page, enter my credentials, hit login and a blank white page.
To make my life more miserable I signed out of the iphone 8 app as well and now i’m not able to sign in there either
If i use safari, everything works and i’m able to sign in no problems
By Igotrhythm19
It won’t hold the ticket sorting selection tho. I like to keep my tickets organized by last-modifies and I find it irritating that it won’t remember that when I come back to Freshservice .
Other than that no major complaints!
By DaRKSLuSHiE
On my new iPhone iOS 14.5.1, I cant login under Login and Normal Login. It wont authenticate. On our WiFi at work, once I login, the screen just goes white. Under normal login, it says “Email/password combination is not valid.” Tried to reset password, nothing. Working with this app support, I sent them videos of Freshservice not working, they had me try to login on my iPhone with Chrome and that works… Please fix!!!
By AlteRocK
Typing stutters. That needs to be fixed ASAP please. In addition, it would be nice to see leaderboards and other statistics through Freshservice . Furthermore, a signature feature would be cool. Finally, add dark mode just to be consistent. If you fix and add all of these, you may just have created a 5 star iPhone app.
By Aces3756
Please allow me to see the change calendar
By -Thisappblowswhales-
The badge icon does not clear, ever. Very frustrating not being able to rely on seeing that icon to know when there’s updates or assignments made for my account. I have to just completely disable it from iPhone settings. Please fix this.
By hbomb7
The notification badge (count) doesn’t clear after I have marked all notifications as read. Please fix.
By Joe DiMarco
Whenever I post a note or reply, it shows up weird in the browser. Has scroll left/right and up/down bars. Please fix this.
By Mellow_J
I’d like the ability to view projects from the mobile app, that would be extremely useful. I’d also like to be able to easily pull up the Service Catalog from the mobile app.
By M2-P
Freshservice is good, but it is missing the problem module as well as alerts. Those are needed!
By H20wakebum
Clean simple and easy to use.
Question, how do I enable dashboards on 4.0?
I'm not seeing an option.
Thanks
By Masterc3501
All of a sudden with this new app I have no custom filtering I can do on my ticket views. As the dispatcher I need to be able to see clearly what tickets have no been assigned to a tech and now I can’t filter the tickets to show me all open unassigned tickets. My job just got 100x more difficult
By wantingtoknow
When will Release and Change become available?
By ITSvcMgr
Out of the box, this little gem of an app does brilliantly what many other ITSM apps struggle to do. It gives your IT teammates quick and intuitive access to what they need to have to service customers without including the things that would rarely be used and cause an app to seem cluttered, confusing or not user friendly. My hats off to the team that thought through the features and is making this one of my favorite work apps!
By ToddOddity
Great app but where is the Apple Watch option??? I mean we are in the third generation ............
By Killinchi
Freshservice is missing the entire projects section.
By shelbymihow
I have notifications enabled in app and through settings and am not receiving any notifications at all. Most important feature of Freshservice not working.
By DontMakeMeFillInThisField
Only Freshdesk can consistently degrade their experience update after update.
I’m so sorry I started my support team in this sand trap years ago. We need to find the time to escape.
If you haven’t signed up, stay away. Stay far away.
By Vidael.
When sending a reply to a ticket, Freshservice becomes very laggy on iOS 13.1 using an iPhone X.
By gvicktechpro
When rotating between landscape and portrait mode, Freshservice is incorrectly scaled and parts of the menus are cut off by a blank, black space. This renders Freshservice useless to me until they update for 3rd gen iPad Pro support. Sad.
By wonderingfellow
When I try to change the requester on a new ticket Freshservice crashes and closes
Yes. Freshservice is quiet safe to use but use with caution. This is based on our NLP (Natural language processing) analysis of over 856 User Reviews sourced from the Appstore and the appstore cumulative rating of 4.4/5 . Justuseapp Safety Score for Freshservice Is 38.4/100.
Yes. Freshservice is legit, but not 100% legit to us. This conclusion was arrived at by running over 856 Freshservice User Reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, Justuseapp Legitimacy Score for Freshservice Is 83.9/100..
Freshservice works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or Contact Support.
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