The Event App app not working? crashes or has problems?

The Event App Status

Published by Centium Software Pty Ltd on 2023-11-07

The Event App by EventsAIR is your all-in-one single point of access for
engaging and connecting with all aspects of the meetings and events you are
attending. Simply install the app and enter your Event App code provided to you
by your event organizer.

I have a problem with The Event App

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Common The Event App Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot The Event App app on iOS and Android devices. Solve all The Event App app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

The Event App iPhone Issues and Solutions

The Event App iOS app crashes, not working, errors
The Event App iOS app network issues
The Event App on iOS has black/white screen

The Event App Android App Issues and Solutions

The Event App has errors/crashing/not working
The Event App server network connectivity issues
The Event App has black screen

The Event App iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever The Event App app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix The Event App app crashes or not working on Iphone (iOS):

Close and restart the The Event App app on iPhone
Update The Event App app to the Latest Version for iOS
Uninstall and reinstall The Event App iPhone app
Update your iPhone to the latest iOS version

Fix The Event App on iPhone unable to connect to server/internet connection issues::

To resolve The Event App network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix The Event App black/white screen (blank screen) on iPhone:

Follow the The Event App iOS app troubleshooting guide Here →

The Event App Android App Issues and Solutions

Fix The Event App not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent The Event App app issues:

Force Stop the The Event App App
1. On android, goto "Settings" » click The Event App app. » click "Force Stop".

Update The Event App to the latest version on PlayStore

Clear The Event App App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "The Event App app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch The Event App.

Fix The Event App unable to contact server/ The Event App internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click The Event App » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got The Event App » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch The Event App on android.

Solve The Event App black/white screens issue on Android:

Follow the The Event App android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Centium Software Pty Ltd, developers of The Event App.

100% Contact Match

Developer: Centium Software Pty Ltd

E-Mail: [email protected]

Website: Visit The Event App Website

About this app

Simply install TheEventApp and enter your Event App code provided to you by your event organizer. • Earn points, badges and prizes simply by participating in different activities at the event! • View a complete agenda of the event program and build your own personal agenda. You can also take notes at sessions and export them for future reference! • Participate in live polls, session surveys, purchase function tickets and even invite other attendees to sit at your table at evening events! The Event App by EventsAIR is your all-in-one single point of access for engaging and connecting with all aspects of the meetings and events you are attending. If you are an event planner and want to learn more about the powerful EventsAIR platform that includes this attendee app at no additional cost, please visit to learn more and request a personalized demonstration of this exciting platform!