PingID Reviews

by Wild Bill 55

With voice over running on the latest version of iOS on an iPhone SE second generation The swipe up gesture to authenticate does not work. FYI: VoiceOver is the built-in screen reader on iOS devices which can be found in settings, Accessibility.

by Frustratedbynohelp

No way to regenerate a token to authenticate my phone. It worked originally but no content downloaded. I tried to delete and redo but it would not let me. After reading dozens of reviews I have come to the conclusion my organization didn’t research PingID very well. Very frustrating. At this time when I may need to work at home I’m unable to get my emails. Read I should contact my IT department to have them unpair my device and they had no clue what I was talking about. They tried to get a hold of support but didn’t get a response back. Use at your own risk.

by Jnockname

Putting the fact that a company can require authentication on a personal cell phone aside, this is a bad implementation of that already bad idea. PingID requires notifications, camera access, location tracking, and your Face ID/passcode to work. Why? And if you delete PingID or change devices there is no way to re-connect without going through your company IT dept. Incredibly frustrating and I will use my company’s other option of two-factor authentication instead just to avoid this disaster of an app.

by Repent&TrustJesus-Mark1:15

If your work is having you log-in to their work website .. and then having you use this Ping App (that works actually quite wel)... to authenticate you on your personal iPhone.. just be aware that PingID appears to be collecting personal data …and who knows — maybe sharing this data back with your company ? Not sure … just READ THE PING APPS PRIVACY POLICIES.. either way .. get a VPN .. “NordVPN” is recommended by Consumer Reports .. delete your cookies in safari & others often.. and use the “BRAVE” BROWSER ..

by Henry Floyd

Simply put, PingID completely lacks any method to pair a new device if you no longer have access to your old device (for instance, a damaged or replaced phone.) This glaring omission from PingID ’s otherwise straightforward workflow is beyond unacceptable, in this modern world where two-factor authentication and vastly more complete authenticator apps are commonplace. This is a developer devoted to providing the bare minimum and nothing more, even if it negatively impacts thousands of people’s lives.

by Stephanie Quintal

I think the 5 stars reviews here are fake. PingID is extremely complicated. I got a new phone and PingID gives me SO much trouble. I can’t log in reason why I won’t be able to get paid this week from work... The information I find online is useless. I need to call my company IT so they can help me unpair the old phone, in the meanwhile I’m not getting paid. It’s totally not worth it. I’d quit my job if I didn’t love it so much. Employers should never use PingID. It’s horrible.

by Anon00000005

I got kicked out of my phone email because I can’t authenticate with PingID on my desktop. When I go to my desktop, it then asks me for a passcode! This was already setup before between the devices and now it doesn’t work. I’ve looked everywhere and couldn’t find the key to unlock my desktop so I could unlock my phone just so I can get into my email!!!!!! Unreal, this is too much for something as simple as logging into my email. Terrible app.

by Alfredo01

Ping ID app support account creation process is faulty or a hoax. Asked to create account and then look for verifocation email to then continue. Email is never received.

So I can’t contact the developer for support on app issue with iPhone 11. It has a glitch that makes PingID believe phone is “jailbroken” and apple has verifoed the phone to be fine. Cant use this for work and can’t contact developer.

by Krose31

I don’t understand why PingID works one day and the next it doesn’t. I am required to use this for work and it’s the most obnoxious app. There isn’t any costumer support and when it’s not working I’m just out of luck until it starts to work days or weeks later. So annoying.

by Gefilte

I haven’t had any problems with PingID though I’ve heard some of my colleagues have. Would also be nice to customize the alert sound or even just having a fixed alert sound that was different than the system default.

by Mvan231

I love that I can approve the request right from the banner notification or from the lock screen without having to open PingID up all the way and slide the slider bar to get the approval. Great work with PingID !

by TGR307

Easy experience - and while it adds another step to logging in, it's really not too bad and doesn't slow me down too much

by Mike@wendys

The title says it all. If you know where my phone is when I'm authenticating, so what? How does that improve security as your pop-up claims?

by LeoZ100

PingID works great for me, whenever I need to authorize a login a can just click on the notification and it will use FaceId to authorize it. Also it works great with an Apple Watch, if you have the watch on and it detects your pulse you can just authorize the login from your wrist. I think a lot of the bad reviews come from people that either don’t know how to use it, don’t understand much about security, or their organization doesn’t have the application properly set up. We all hate having to take that extra step to login or to access to something, but PingID makes it really easy and removes some of the friction from this action.

by Ryohazuki222

I have to use this for work, like everyone else. I love how seamless this works with my Apple Watch. I’ve used Okta, Facebook, LinkedIn and Google Authenticator apps in the past and never liked them.

Note that the negative reviews are NOT REVIEWING PingID — they are reviewing their company’s IT.

by Coqui728

I was able to install PingID without any issues. I receive my push notifications whenever I am trying to login.

by Knot-a-fanboi

I was hired by a large enterprise that requires using this app for 2FA. I was concerned after seeing the ratings. However, over a week into my new job and I’ve never had a issue. It’s so easy to use. No complaints.

by Marcmo70

The best security solutions should be very seamless and not disrupt easy access. Ping accomplishes this with easy setup and quick access to apps. When I log into my corporate network or work apps, the Ping App sends me a banner alert to my iPhoneX that can be unlocked with facial recognition! Easy, simple, painless!

by DR-Proton-2

Our org has been using this for years. It is an excellent though bare bones MFA app. Remember that you can tap and hold on iOS notifications even from the Lock Screen to immediately approve or deny a request without entering PingID at all. This means you really never have to launch PingID once it’s configured.

by Samoyedprincess

I actually find PingID to be incredibly reliable. One of my devices is even running iOS 14 beta and it is perfectly stable there too.

by Bryanslacie

I would love to give PingID a better rating based solely on the idea of how it has the potential to perform... but it doesn’t. Having a 1-800 number to call would be amazing... but I can’t find one anywhere. I am required to use PingID for work and it refuses to function. This is terrible.

by KaceeV

I am now locked out of my open enrollment and will have to go through a lot of hassle because...I purchased a new phone. There is no way to effectively “reset” and pair with my new phone with out finding my mysterious IT department. If there is, I can not find this information on the site. So frustrated.

by N0pa

Not sure how at the end of 2019 Apple still allows PingID to update without landscape mode for the iPad. So annoying and yet there is no work around.

by Jck_22

Simple, fast and convenient
Always works as expected , love the push notifications makes authentication a breeze

by Jrlehtinen

Easy to use app that enrolls easy enough, has plenty of admin-side features to fine tune the user experience and security policy, and the Apple Watch pushes work great.

by Aj_cardiff

Very simple. It does what it says in an efficient way.
This is enabled at my corporate intranet and I don’t have any problem in last 6 months I have been using.

by Flaca413

I have to use PingID for work. I switched to my iPhone now I can’t log in to my new phone and no I don’t have my old phone

by Jambles488

Always works as expected & love the push notifications that make authentication a breeze!