EZ Receipts Reviews

In general EZReceipts is okay to use, but it has several major issues/flaws. First, in using EZReceipts on my iPad, I have to have a keyboard connected in order to enter the receipt dollar amount, specifically to move past that screen. Without the keyboard and its enter key, I have no way to finish submitting the receipt. The second issue is more sneaky and has to do with the image that EZReceipts captures of your receipts. EZReceipts make you feel like you are choosing the area of the receipt to submit by moving the sides of a rectangle/trapezoid around on the image, but the chosen area is not what is submitted. What is submitted appears to a cropped version of your original image, and the cropping seems to ALWAYS chop off an important part of the receipt. Why make me feel like I have directing the cropping, but then just upload whatever EZReceipts thinks is correct? PRO TIP; if you are having claims denied, look at what image was uploaded. Chances are its a horrible crop of your receipt. I have submitted the same receipt three or four times trying to get EZReceipts to upload the whole image. Try taking the photo with lots of room on all sides of the receipt so the auto-cropping chops off the extra room instead of the important parts.

If you can get past the absolutely absurd password requirements and the very poorly designed authentication features, EZReceipts is actually pretty good. I love the upload photo options for receipts and the overall functionaloty of EZReceipts . However, the headaches I continually have due to EZReceipts logging me out and forcing me to remember a ridiculous password because Face ID stops working is a major flaw. Every time you update EZReceipts it logs you out. When that happens I have to reset my password every time because, well the whole point of Face ID is...wait for it...so that you don’t have to remember your password!!! The thing that makes me laugh is that you can’t use any of your last 20 PASSWORDS? 20? That’s insane. So I end up making more and more cryptic passwords and forgetting each one. Anyway, while this review is mostly tongue in cheek, please make sure that your app updates transfer the authentication with them going forward so that Face ID will keep working. Otherwise, EZReceipts is mostly good.

Now this is my BiG issue and Problem. I started using EZReceipts mid year last year and all the receipts I uploaded all of them are not denied, I don’t have problem cropping the receipts. 3 weeks ago they updated EZReceipts . My 2 receipts; one from my chiropractor and 1 from Kaiser vision is denied. I talked to the rep and they said they cannot see the DATES. I told them its the same
Chiropractor and same receipts that I uploaded last year i am not denied and this month i used my WAGEWORK card to purchased another reading glasses thru kaiser w and my receipts from same
Chiropractor ITS DENIED.
The problem of the new updated app was they only take the middle portion of the receipts and not the entire receipts that’s why ALL THE CUSTOMER REP they say i cannot see the dates and your name etc because they only see the AMOUNT and not the entire receipts you uploaded. FIX THIS PROBLEM it’s adding STRESS ON this uncertainty times! It should be easy but its not in reality!

I have used EZ Receipts for years and have loved the program. However, now I have an iPhone that uses finger print technology that absolutely identifies me as the user. Despite using my finger print after opening EZReceipts , it still requires that I get a one time PIN number sent to my phone to log in. After entering the PIN number, the system is poor at recognizing that PIN number. The last 5 times I have logged in, it rejected the one time pin I was given, even though It was entered correctly, requiring me to request a second number.
Come on guys, you have a good program, fix these annoying problems. 1. If I use my finger print for positive ID when opening EZReceipts , there should be no need for a pin. 2. Fix the problem your program has in accepting the one time pin number given. 3. If I leave the program for just one second for any reason, the program requires that I log in again by going through the one time pin process AGAIN. What a waste of my time.

First, wageworks claim that any legitimate FSA claims from a major hospital or healthcare provider will automatically be taken care of. This is true only about half the time. For the rest they want receipts, but don’t submit receipts via EZReceipts because they go into a blackhole never to be processed. Whenever contact the support team about emails for receipts already submitted, I get told it’s a known issue, and they’re working on it, but they won’t turn the feature off until it’s fixed, instead they let users carry on submitting through EZReceipts and continue to send “receipts needed” emails to you. In summary, app is broken, they know it’s broken, but they’re still going to let you waste your time submitting receipts with the false sense of security that what you’re doing is working. For a company that has revenues of more than $500M a year, it’s really not great at all.

Don’t use EZReceipts . Perhaps it works on some device, but I struggled with claims in 2021 because I didn’t realize that each time I uploaded a photo, EZReceipts would only keep a bit of it (heavily cropped in most instances). I don’t know if this is because of high res imaging or bad logic, but after months of denied claims (some were processed), I started thinking that either the humans were blind (how can you say I don’t have supporting documentation when I’m providing full receipts with name/provider/date/every-required-piece)…or that EZReceipts was messed up. I started resubmitting claims and new claims through the website and suddenly, documentation was not a problem. Don’t use EZReceipts unless they do some major fixes on the image uploads or you just want a bad year of wasted time.

I won’t ramble about all the issues WageWorks and their app has caused. What I will say is DO NOT open an FSA or HSA if WageWorks administers the plan. More work than it’s worth to get reimbursed. (They want it that way!) WorkTerra used to be my FSA account admin and I miss the ease of use and amazing customer service. Seriously, I don’t save enough on taxes to fight for the $2,000/yr. I had withheld. My time is worth *far* more. Will never use a plan if WageWorks is connected in any way. I’d rather pay a bit more in taxes than spend half my life trying to upload a $6 receipt for an infant med only to be declined because the receipt doesn’t match up with their perky little tip: “What makes a good receipt?” I suppose they should offer an online course called “Beware of Bad Receipts! They May Kill You! They’re Bad!!”

EZReceipts is very frustrating and not user friendly. I have an iPhone 11 Pro and the reimbursement “select” / “pick” screen is absolutely useless unless your phone is in landscape mode. Some features are just not available at all or only available on a website.

If you switch to another app to copy/paste data, it’ll intermittently close everything you’re working on and make you start over - it almost forces you to use a second device for things that should just simply be a very easy thing to do.

If I had a choice of another app, I’d 100% make the switch.

Overall they’re decent, but they need to have a better validation system. Right now you upload a receipt. Well recently they denied a receipt that the provider gave to me and they’re requesting to upload my EOB from my insurance company. I’m sorry, no, you do not get to violate my rights to privacy and I do not want you having info that you should not have in the first place. The receipt matches the charge, it’s from the health care facility and that apparently is not sufficient in their mind. They expect you to do all this in addition which creates a lot of wasted time. I even told them if they need more info they need to contact the company, but they wouldn’t get any info due to HIPAA which they confirmed! So essentially they are admitting they are openly disregarding peoples rights.

EZReceipts provides such a convenient way to use your phone and take a picture of your receipt submit it and in a matter of days. I completely love the service EZReceipts provides. In future I would like EZReceipts to have a 30 minute window in which you can adjust claims in case you made an error, or to provide a comment section that may help the processor understand some things that are not clear.

I’ve had an FSA for many years and dealt with old fashioned paper forms and submitting claims using faxes. This is much easier, you type in basic claim information, take a photo of your Explanation of Benefits / receipt, and you’re done. EZReceipts also helps keep track of your submissions for the plan year and when you are getting close to your annual limit. Highly recommended!

(BTW, if you are reading this in 2021, check out the new rules related to rollover, you might be able to rollover all unused funds to 2022, not just $500. This is specific to 2021 due to COVID.)

I recently left my job where I had an HSA Waiver card that had a balance of over $1,000. I was not notified by my employer or Wage Works that the card would only be good for a short period of time. I thought I had until the end of the year to use the money. I was really disappointed that no one alerted me to this when I asked about what to expect when I resigned. I hope that in the future when someone leaves their employer that has this happen that Wage Works would send an alert to notify them that they only have a short time to use the money.

Super easy and simple to use. Everything is easy to do. Submitting receipts could not be easier. Upload and that’s it! No faxing and mailing like the other company my employer used to use. I just don’t like calling. Always get someone overseas that acts like a robot. But as far as EZReceipts, it couldn’t be easier to use. It gives balances, you can check the status of your claim without getting lost on a website trying to navigate through it.

Receipts that are submitted don’t show as submitted, nor can you tell if you even submitted one (view it, marked pending, etc.)
This platform is incredibly difficult to follow.
I have 3 kids, and if one healthcare bill includes 2 or more of my kids, wage works can’t handle it. I can only select one dependent when submitting a single receipt for reimbursement.
They refuse to do math. If I pay 2 bills at one time, I cannot submit both receipts and expect wageworks to do simple math. X + Y = Z. I have a unpaid claim from 2017 that I have submitted and resubmitted, and made several phone calls regarding and they still can’t do the math to figure out how it was paid. CRIMINALS! But I guess that is what is to be expected in the healthcare industry.

EZReceipts makes submitting receipts through the “pay me back” program super easy. I have never had any issues. I can also check my transit card amounts. It also send me alerts if I use my card, or if someone else does in the case of being stolen, as happened recently. I’m really grateful for an app that takes the headache away from what otherwise could be a really cumbersome process.

Only one claim made and denied for receipt. Which is clear and correct. Called and after 15 minutes of press rodeo spoke to someone who not only was not acknowledging any of my concerns but continued to say the exact same thing as if reading a prompt. I even provided the information they repeated to me. Answer the same for everything. Felt sorry for them if this is the freedom they have at Customer Service. Probably will not participate in this program next year.

EZReceipts looks pretty but suffers from all the problems associated with not having an actual interaction designer or usability person involved. Violates basic user needs and design principles for ease of use. Their website is equally bad. Nothing like having to deal with the terrible US health insurance rigamarole only to also have apps that make it worse. Only giving two stars because at least I can see the information about my accounts in EZReceipts easily. Entering a receipt, however, is one of the most onerous things I’ve done in an app lately and that’s the only reason I have EZReceipts !

It’s slightly better than cut...tape..fax.. It is great at seeing balances and knowing status, so it gets a 2.
* horrible to try to take pic with iPad of receipt. The image is 90 deg rotated so up isn’t up when aiming. The AUTO thing is constantly moving the frame when I just want a stupid WYSIWYG pic, the. The final image isn’t what I cropped anyway. Way too many reshoots..
*about 1/3 of the time after finally winning the picture battle, when I hit submit, the stupid thing crashes to to desktop.

Please just dumb down the camera and fix the crashes..

Was working very well for me until I recently updated. Buttons aren't working, frames aren't showing properly, need to exit out of app and bring it back up after every step in order to move forward. Now trying to upload photo of receipt and am unable to go to next step because the next button is outside of the frame of my screen.

Couldn’t have been easier to use. Submitted receipts for out-of-pocket expenses. Built-in scanner automatically cropped the camera pictures of my receipts making them look like they had actually been through a scanner. Information was easy to access and the whole thing took a couple of minutes. Wish other companies’ apps worked this well!

This horrible app just compounds all my dissatisfaction in the Wageworks program, Customer Service, and every other aspect. Every submission is a problem, you have to follow up and argue with every receipt. The fact that EZReceipts doesn’t have all the options needed, causes me to have to call and have them fix it over the phone each and every time. When speaking to them, you then have to discuss and argue about the same things every time. I have a service animal, As per federal law,it is an eligible expense, clearly listed on their website, anything medical of hers is mine. EZReceipts however, has removed the guide dog option from the description list, so the only option to choose is other, since is clearly not a co-pay or prescription. The company rejects it, then you have to call and argue. Previously this worked on EZReceipts but they stupidly removed Guide dog maintenance from the list. I have asked Customer Service to report this problem more than once, then the trying to tell me it’s not an eligible expense, I elevate to supervisors, they say of course it is, and I go back around in the circle about the stupid app

EZReceipts is so easy to use. I just snap pictures of receipts as soon as I have them and submit for quick reimbursement. I avoid using the debit card because this way, I have already submitted the receipts and there is limited chance they will need me to send another copy and the money comes back quick. Besides, I would rather get the points on my credit card than swipe using the flex debit card!

I love that EZReceipts is so straight forward and easy. I can quickly submit for reimbursement right from my phone with the receipt that’s either emailed or txt to me. Plus I love that I get my money back just as fast as it’s always taken from us. A few short days and BAM it’s directly deposited into my checking!

We can’t use the debit card feature (company restrictions), so I use EZReceipts to submit everything. Works well, except it would be 5 stars if it had:
1) A notes field for the “Pay Yourself” option. It would make matching up payments and bills/receipts much easier.
2) The option to take a picture of your related statement/bill. This would also be extremely helpful in case you are audited.

Who ever designed this program needs to go into a different line of work. Something that should take minimal time has taken me days and often resulting in no success. Calling WW is also futile. Though those on the other end are gracious, their responses to questions provide no practical assistance at all.
I am not sitting in front of a fax machine or copy machine with scanning capabilities. And the WW app is a joke as regardless of countless times to register and. Or log in via EZReceipts , WW does not recognize me.

Did the IRS design the program to frustrate people into not taking advantage of Flex Spending benefits!? I’m joking; but WW’s user unfriendly program is not a joke.

Workflows have too many redundant steps, submitting claim is super slow (after hitting the final button there's like a minute long progress bar that cannot be explained by just image upload - besides, EZReceipts could have started image upload asynchronously the moment the user picks it, waiting till the final submit with that just wastes the user's interactive time). In general, no analysis seems to have been performed of user time wasted by EZReceipts designers.