PingID app not working? crashes or has problems?

PingID Status

Published by Ping Identity Corporation on 2023-12-03

PingID® is a cloud-based strong authentication solution that enables users to
authenticate to applications via their phone. PingID delivers a solution that is
easy to use for end users with the security that administrators need.

I have a problem with PingID

Are you having issues? Select the issue you are having below and provide feedback to PingID.

User reports:
App has problems

User reports 16

problems reported in the last 24 hours

24 hour clock

Most reported problems

31.3%

Not working

31.3%

Something else

25.0%

Account

12.5%

Reported Issues: 4 Comments

By Bradley Earle Tate 1 year ago

Pingid screen goes blank when I open the app on my iphone 7. I deleted the app and reinstalled and it worked once then started doing it again.

By Carolien 1 year ago

Error occurred during authentication with PingID. Try again. Please help! A tiny task is taking much much too long.

By Rajeshwari 1 year ago

Getting network error on Desktop PingID Application

By vinod 2 years ago

Showing your device is not compatible(Android 7) to use this

Common dislikes about PingID app

- Swipe up gesture to authenticate does not work with VoiceOver

- Unable to regenerate token to authenticate phone

- Organization did not research the app well

Have a Problem with PingID? Report Issue

Common PingID Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot PingID app on iOS and Android devices. Solve all PingID app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

PingID iPhone Issues and Solutions

PingID iOS app crashes, not working, errors
PingID iOS app network issues
PingID on iOS has black/white screen

PingID Android App Issues and Solutions

PingID has errors/crashing/not working
PingID server network connectivity issues
PingID has black screen

PingID iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever PingID app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix PingID app crashes or not working on Iphone (iOS):

Close and restart the PingID app on iPhone
Update PingID app to the Latest Version for iOS
Uninstall and reinstall PingID iPhone app
Update your iPhone to the latest iOS version

Fix PingID on iPhone unable to connect to server/internet connection issues::

To resolve PingID network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix PingID black/white screen (blank screen) on iPhone:

Follow the PingID iOS app troubleshooting guide Here →

PingID Android App Issues and Solutions

Fix PingID not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent PingID app issues:

Force Stop the PingID App
1. On android, goto "Settings" » click PingID app. » click "Force Stop".

Update PingID to the latest version on PlayStore

Clear PingID App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "PingID app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch PingID.

Fix PingID unable to contact server/ PingID internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click PingID » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got PingID » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch PingID on android.

Solve PingID black/white screens issue on Android:

Follow the PingID android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Ping Identity Corporation, developers of PingID.

100% Contact Match

Developer: Ping Identity Corporation

E-Mail: [email protected]

Website: Visit PingID Website

61.54% Contact Match

Developer: Ping Identity Corporation

E-Mail: [email protected]

Website: Visit Ping Identity Corporation Website

About this app

this app® is a cloud-based strong authentication solution that enables users to authenticate to applications via their phone. this app delivers a solution that is easy to use for end users with the security that administrators need. End users are presented with a notification on their device when strong authentication is needed and offers offline support when the device does not have a signal. Before installing this application, please verify your company or organization has licensed the use of this app. For more information about this, please contact your administrator or Ping Identity support. This application is designed for use with for PingOne® and PingFederate®.