Contact Sell on Etsy Support

I’ve been selling Keychains that are from molds that were advertised as for protection, like the animal shaped safety Keychains or resin knuckles I turn into Keychains. While I am aware of the policies of selling these types of items and will work around my deactivations, I can't help but feel my shop has been targeted. 11 of my listings have been deactivated in total over only three months of my shop being open, while I see several other stores that also ship out of California, a state where knuckles of any material and used for violence are considered knuckle busters and are illegal, that have hundreds of sales of not only knuckles made of actual metal but knuckles of all materials, shapes, and sizes. I would just like to understand how I can sell my accessories without being targeted, or how these other sellers that seem to be ignoring Etsy policy in my same state can get away with making hundreds of sales while I struggle to make a few. Not to mention, when I tried to contact Etsy to make an appeal, the site refused to send my filled in appeal, let alone let me see the entire page form. It just seems that if my store items keep getting repeatedly deactivated by Etsy, other stores also in CA that have made hundreds of sales with items that are more culpable of disobeying website policy should also be discouraged as often as someone like me who has made less than 30 sales total.

A seller app should have streamlined listing capability. It should make it hard to screw up listing features. It should not make listing items more aggravating, hair-pulling and overall frustrating because the listing you spent valuable time on vanishes if you accidentally swipe up or down. However, if you love to rage quit, then this is the app for you! In total, so far I have lost 100’s of listings I was working on due to that poorly vetted crank of a concept. Why would anyone want to swipe away listings they are working on as a feature??! What genius thought that up? Little too much time on tinder, there, big chungus. And don’t even get me started on how wonky adding photos into listings is. You can only add all photos needed once, meaning add as many photos as you plan to use in one shot or forever keep your silence. Otherwise, for every new listing you create, you have to close then restart the app just to add more photos. Divorce is easier to navigate then this sorry excuse for a seller centric app. The chat feature reloads every time you get a new message so if you are attempting to hold a conversation, type fast or, just like the listing feature, everything you were working on vanishes. Overall, this doesn’t even deserve one tenth of a star. If we are awarding stars for poorly thought-out features and sadistic design, then I give it a galaxy full of stars.

The etsy app overall is decent. It is user friendly but has significant issues with sign ins and partially added features. The issues that I have had are with etsy support. After about 2000 hours spent working on up keeping an etsy shop, hundreds of sales, no unhappy customers, and no cases against my shop I was suspended and banned from etsy with no warnings. I was banned because they found a connection from my account to another account that I have had ZERO involvement with. When I noticed that my account was suspended I immediately reached out to etsy regarding the issue, and assumed that it was just a small issue that I could work with them on to fix. In response, Etsy support let me know that they are very careful with making decisions, and that there wasn’t anything that I could do about it. Additionally, I was told that any etsy accounts that I attempt to create in the future will be immediately closed without warning. Finally, Etsy support said that if I am to reach out to them again regarding the issue that they will be unable to respond. (That they will ignore me). This leaves me heavily dissatisfied with Etsy Support and Many Parts of Etsy’s systems. I have never in my life left a negative review on any service or product, however, I feel strongly that these actions deserve at the least a negative review.