Contact Zendesk Sell Support

Just downloaded this to use for cold calling and existing customers and accounts in my contact list on my iPhone 7+. While everything could be downloaded.....didn't show even one contact on the map which is how I look at everything. I wish I could find something that worked properly and didn't merge all Dave's or Kelly's into one contact like the last app I had.

This app has no deep linking, which would be livable if I could open the web version of Base on my phone. However, I cannot. When I sign into Base from mobile safari it asks whether I want to open the app. If I say no, it takes me to a blank page. If I say yes, nothing happens. I have contacted Base repeatedly about this over many months and the issue goes unresolved. Unfortunately because I cannot open Base links on my phone at all, I’m forced to find everything through search, making it nearly impractical even to use this app for daily to day use.

Overall the app is pretty slick and easy to use. Our main frustrations are in ZD Sell’s limitations like the fact that you can only have one sales pipeline (unless you upgrade to Enterprise and then you only get...2!?!?). This makes it annoying to organize different types of leads, you must use tags or custom fields and then filter, and you can’t have different stage names. Disorganized mess! Comparing to pipedrive, who allows you to add multiple pipelines and customize each one, this is very silly. It wouldn’t cost you anything extra to remove these arbitrary limits, since it’s just extra rows in your database. Another frustrating limitation is that you can only connect one email account. If you are working with VIP clients who happen to have your personal email address which is common in the creative industry I’m in, you wouldn’t be able to connect that account and pull in those emails to ZD Sell. It will only sync emails from one email account. Hope they will consider addressing some of these things which users have been complaining about for years.