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The app is okay. Could use a lot of work. But the customer service is probably the worst I’ve ever experienced. Whether you’re picking up a title or picking up the car you paid for, it’s going to be an all day ordeal. There’s tons of people in their office sitting around chatting, doing nothing. They won’t even help you if it’s an hour before they close, and all of them have a nasty attitude. Had I known how terrible this company was I never would’ve paid for a membership or bought a car from them. I advise everyone to stay away if they have any sort of life at all. If you don’t mind paying a tow truck driver for 8 hours to sit around to pick up one car and if you don’t mind sitting in their parking lot for 8 hours just to have them give you the title to your car along with a whole lot of attitude then go for it. Horrible company.

How ridiculous. If someone has money, they should be able to bid and buy any car. Dealerships shouldn’t be the only ones getting deals on cars! I saw a lot of cars, some with issues I knew I could fix, I was very excited because I thought I was gonna get a deal on a cheap car I could fix up because I need a cheap temporary car, I got my hopes up and go to bid for the first time and A message pops up saying I do not have a license to bid on it. Well if I don’t have the right license, I should not even be able to view the cars to get my hopes up. Yeah you can get a broker but that seems like you could loose money as they charge a $400 deposit and who knows what other fees. Pretty disappointing

Terrible customer service. They won’t do anything to help you. If you ever buy a car from them, inspect it throughly because the car might not be the same as the pictures. The employees are unhelpful, the manager will give you the regional manager instead of taking care of the issue. When you get the regional manager, they can’t do anything. The auctions are fun, it’s a great place to find inventory. But it’s the details afterwards that are the biggest headaches. Anytime you have to deal with an employee there, it is an unpleasant experience and ruins the enjoyment of buying cars from Copart. By the way, app is great, haven’t had any issues with it.