Sell on Etsy Reviews

by ColoringByotch

I’ve been selling Keychains that are from molds that were advertised as for protection, like the animal shaped safety Keychains or resin knuckles I turn into Keychains. While I am aware of the policies of selling these types of items and will work around my deactivations, I can't help but feel my shop has been targeted. 11 of my listings have been deactivated in total over only three months of my shop being open, while I see several other stores that also ship out of California, a state where knuckles of any material and used for violence are considered knuckle busters and are illegal, that have hundreds of sales of not only knuckles made of actual metal but knuckles of all materials, shapes, and sizes. I would just like to understand how I can sell my accessories without being targeted, or how these other sellers that seem to be ignoring Etsy policy in my same state can get away with making hundreds of sales while I struggle to make a few. Not to mention, when I tried to contact Etsy to make an appeal, the site refused to send my filled in appeal, let alone let me see the entire page form. It just seems that if my store items keep getting repeatedly deactivated by Etsy, other stores also in CA that have made hundreds of sales with items that are more culpable of disobeying website policy should also be discouraged as often as someone like me who has made less than 30 sales total.

by DragonsRoc

A seller app should have streamlined listing capability. It should make it hard to screw up listing features. It should not make listing items more aggravating, hair-pulling and overall frustrating because the listing you spent valuable time on vanishes if you accidentally swipe up or down. However, if you love to rage quit, then this is SellonEtsy for you!
In total, so far I have lost 100’s of listings I was working on due to that poorly vetted crank of a concept. Why would anyone want to swipe away listings they are working on as a feature??! What genius thought that up? Little too much time on tinder, there, big chungus.
And don’t even get me started on how wonky adding photos into listings is. You can only add all photos needed once, meaning add as many photos as you plan to use in one shot or forever keep your silence. Otherwise, for every new listing you create, you have to close then restart SellonEtsy just to add more photos. Divorce is easier to navigate then this sorry excuse for a seller centric app.
The chat feature reloads every time you get a new message so if you are attempting to hold a conversation, type fast or, just like the listing feature, everything you were working on vanishes.
Overall, this doesn’t even deserve one tenth of a star. If we are awarding stars for poorly thought-out features and sadistic design, then I give it a galaxy full of stars.

by Grey Hansen

The etsy app overall is decent. It is user friendly but has significant issues with sign ins and partially added features. The issues that I have had are with etsy support. After about 2000 hours spent working on up keeping an etsy shop, hundreds of sales, no unhappy customers, and no cases against my shop I was suspended and banned from etsy with no warnings. I was banned because they found a connection from my account to another account that I have had ZERO involvement with. When I noticed that my account was suspended I immediately reached out to etsy regarding the issue, and assumed that it was just a small issue that I could work with them on to fix. In response, Etsy support let me know that they are very careful with making decisions, and that there wasn’t anything that I could do about it. Additionally, I was told that any etsy accounts that I attempt to create in the future will be immediately closed without warning. Finally, Etsy support said that if I am to reach out to them again regarding the issue that they will be unable to respond. (That they will ignore me). This leaves me heavily dissatisfied with Etsy Support and Many Parts of Etsy’s systems. I have never in my life left a negative review on any service or product, however, I feel strongly that these actions deserve at the least a negative review.

by NaNo Writer

At first SellonEtsy was convenient because I take product photos with my phone, so creating listings in SellonEtsy without having to deal with the cloud or whatever for photos was great. But SellonEtsy has too many bugs with adding photos now to be worth it. Multiple times this week I have tried to add new listings to try to build momentum (baby Etsy seller, baby handmade seller period) and actually make some sales with Cyber Week promos, a social media follower coupon, all that jazz. But when I try to upload photos of my items, SellonEtsy freezes and I have to completely close it and start it over. Again. And again. And again. And maybe I’ll get one or two listings done if I’m lucky before the problem starts again. So now I’m going to have to go to the desktop to create all my listings. I’m so aggravated that I’m seriously rethinking using Etsy as a platform period. The listing process is cumbersome and time consuming already without these issues. I’ve been promising new listings on social media for the sale and now I’m having to delay things because I can’t get things listed from SellonEtsy and have to navigate photo transfers. Not good for my morale as a new seller and not good for my tiny infant shop. And yes, if you’ve made it this far reading through my rant, I do have the latest version of SellonEtsy and my phone’s software.

by Obrisaiah

I was a seller on Etsy from October 2020 to April 2021. I was nearly at 1000 sales when suddenly Etsy suspended my shop saying that my handmade items were not handmade, and only sent me automatic responses to all of my messages. I started Etsy because I couldn’t work anymore since I’m high risk to COVID, and Etsy really just discarded me like I was nothing. Now it’s June and I’m not going to be able to have anywhere to live when my lease is up in July. My items were in fact handmade, not trademarked, not copyrighted, and not commercially sold. It really hurts that a platform that claims to be all about inclusivity, individuality, respect, and integrity isn’t all that it was advertised. When your shop shuts down and you email them you will be met with a automatic response. When you message them about that you will then be met with another automated response. After the second one you’ll be met with a person that tells you to send them information about your shop, and after you send that you’ll be met with another automatic response instead of them reviewing and acknowledging anything that you’re saying. If you don’t believe this warning, that’s fine. But when it happens to you just like it happened to me and thousands of others... you’ll be just as frustrated.

by Addictedtoibuprofen

I’ve been a seller and customer on etsy for a few months. Everything was great up until I hit 60 sales this past month. I had to re-submit my ID for verification purposes as protocol calls for when shops hit a certain number of sales. I sent in my ID and immediately got an email saying my account was suspended which means no one can buy anything and today I found out that people can’t even view my shop to tell me what earrings they want to purchase through venmo, paypal, etc. It has been a week of hearing nothing back after talking to 3 representatives in a chat room and them telling me someone will email “shortly”. I submitted a complain to the BBB because I read up on how this has happened to thousands of other shops without notice for absolutely no reason. I have never had an issue before and only get 5 stars so I’m not sure. It would be different if a representative would have reached out and let me know of the issue but of course they make it hard to get in contact with someone. Etsy has been an easy platform with a lot of traffic but I now have to look for a different sellers platform because I doubt i’m getting a reply.

by Swagby019

I can operate SellonEtsy perfectly fine and it has never given me an actual issue yet. For the people who’s accounts locked and whatnot I suggest not using different devices such as laptop to cellphone to ipad whatever you signed up on continue on that device only. I know you should not have to do that but I finally learned after several limitations or random suspentions on different services that when you use a device that you didnt register with the A.I. Locks your account it may not happen right away but after multiple switches back and forth from laptop to phone it will flag and freeze your account. Now back to etsy I can tell for small businesses it works great but for new unestablished sellers new to SellonEtsy It doesnt work well at all I have made alot of listings and shared every one of them with 4 to 5 other apps and its popular items and I barley get any traffic and no messages at all basically nothing at all if your an individual seller its tough to get started and maybe it just isn’t good for individual sellers at all.

by Mcliveng

This review is only for SellonEtsy - not for Etsy in general. SellonEtsy is horrible, horrible, HORRIBLE for creating listings. The one good thing is that it’s easy to get pictures uploaded. The massive downside is when you have spent an hour or more on one listing, entering all the details for every variation, entered all the tags, etc. and with one swipe it all deletes. PLEASE add an auto save feature. I create listings for custom designs and need to type out details on the customization process and care instructions. I was trying to scroll back to the top of the item description to review and pulled my screen down halfway more than I should and now all of my work is deleted. This happens so much that I now I write out my descriptions in the notes app so I can copy/paste. But even with that it’s still a huge waste of time to re-enter all of the details that go into each listing. Either add auto save to listings or change the way you exit a listing when it’s incomplete. Looking at the other reviews I can see this has happened to other people as well.

by Sdnskjvn

I used to love using SellonEtsy , but recent changes are annoying and time consuming. First of all, SellonEtsy runs SO slow. When I enter my shop and try to search for listings, it takes 20+ seconds for my listings to load, another 20+ seconds for my keyboard to even show up, then another 20+ seconds for the search to occur. Ridiculous. Secondly, words get broken up within a conversation when it is sent. It will be typed perfectly prior to sending, but once it is sent to the customer, it chops up the words incorrectly and creates spaces where there shouldn’t be. Not only does it make it hard to read, it also looks unprofessional on my part. The other update that is very annoying is that when a customer contacts me with a link to a particular listing to ask a question about it, it used to open that listing within SellonEtsy so that I could see which one the customer was referring to. With the latest update, it opens the listing in a web browser instead, which meansq I then have to sign into Etsy on the web. An unnecessary step that wastes my time. Lastly, other changes within Etsy have SIGNIFICANTLY decreased my total views of my items and therefore sales....by 59 PERCENT!!! What an absurd drop in views & sales in my shop. After 4.5 very successful years of selling on Etsy, I’m seriously considering changing selling platforms. Pretty unhappy with the current app.

by Uniquetreecreations

It has happened a few times that if I accidentally swipe to the bottom of the screen, my unpublished listing completely disappears - not even appearing in the drafts. I had already entered almost all of the information so this was very frustrating. Additionally I was frustrated that they enrolled my ad into an offsite program that ended up taking $15 from my sale, and that is on top of what I paid for transaction fees and my regular costs to publish the listing. In total it took $25 from the sale of my item. And after I pay to ship my item, this will end up being probably $35-$40 taken from the total. I was not aware that Etsy would list your products into 3rd party ad sites and then take a few that large from your sale. Of course, they surely have it disclosed in the fine print somewhere, but it would have been really nice to have been given the option up front and to have personally chosen to be included in offsite advertising. I felt as if this was done without my permission and although I’m grateful to have made a sale, I definitely would have priced my shop items higher if I had known I was going to be paying a 15% fee to Etsy on the sale. Overall I am frustrated and disappointed with the Etsy experience.

by Cat1collins

Am I the only person who despises SellonEtsy? It’s honestly so bad that I hate the thoughts of listing something. First of all, (with the iPhone X at least) it can be ridiculously easy to just swipe off of a listing that you’re working on. So, basically, after spending what feels like forever jumping through the hoops to create one — titles, pics, description, variations, etc. — it’s gone. Just gone, after all that time and effort. Why can’t there be a “Are you sure you want to leave this listing?” or “Would you like to save this listing as a draft?” or some other option that MAKES SENSE. Instead, there’s nothing. You accidentally slide your finger too far across your screen, then you just have to start over. WHICH takes a lot of time and work considering (my next point) that there isn’t an option to save variations to use on future listings. PLEASE consider those of us who do custom clothing. Gildan, Comfort Colors, etc. have A LOT of color options to choose from. I WANT to give my customers options, but I don’t feel like it when I have to manually type in 30+ colors every time I post a different design. It’s 2020. Etsy has been a thing for years now. Why isn’t this figured out already? Even if this is different on a desktop or laptop, it’s just not as convenient. That’s the point of an app. I’m glad to be able to work (mostly) from SellonEtsy , but I really just wish it was better.

by A-Z Party Planning

My family and I had a Covid-19 related family emergency which caused us to shut down our shop. We refunded all of customers and offered a coupon for some money off their next purchase, for the inconvenience. This woman cursed, threatened to continue harassing us until our shop has been shut down and lied and said we were to blame for the outcome of her party, which she clearly states took over a year to plan. I find it hard to believe 1 item ruined her entire event. More so, when we contacted Etsy with proof of all of this, they said she’s entitled to her opinion and they only told her to stop contacting us. She continues to harass us and leave reviews, which in turn tarnishes our image we work so hard to keep clean. I’ve contacted Etsy on this matter several times, with no solution to this issue. I think it’s unfair because Etsy really does put food on our table but we keep having to deal with this woman who’s sole purpose is to make sure no one purchases from us. At what point does this escalate and truly stop. We make money for Etsy, only for them not to have our back when we very clearly need them.

by Cantshare

I’ve been selling on Etsy for a while and like to use SellonEtsy to add new listings and share them on social media. Overall it’s been easy to use. But recently I’ve been unable to share anything from SellonEtsy . When I hit share I get a blank page. It’s frustrating because that’s how I promote my store which in turn brings sales, since this has been an issue my sales have decreased. Any help would be appreciated. I am using an iPhone. I continue to have the same issue about 95% of the time. When it occasionally seems like it will work, it completely freezes. I received an email from Etsy support in response to this review. However when I respond with the requested screen shots, i get a this is not a valid email message. I’m seriously considering leaving Etsy. These glitches are affecting my income.
Updated to add that I’m still having the same issue more than a year later. Can’t share any of my listings using SellonEtsy . It’s very disappointing as i use my phone for everything and SellonEtsy is supposed to be made specifically for that.

by Joseyp413

I am growing increasingly frustrated with the time wasting process of attempting to list items for sale on Etsy. There is no guidance as you are listing an item if you make a mistake until you get through the process to actually trying to save the listing into your shop and you get a message that you that you are missing info and can either save the listing for later or delete it? Why would I go through the cumbersome process of listing an item only to delete it because you want more information in order to make it an active listing?
On top of that, I am getting crazy requirements to list “production partners” - whatever that is - when all I am adding is a vintage item for sale. I was forced to save my latest listing “for later” because I couldn’t get around this production partner field and now, as I went back into my shop, my saved for later item is GONE.
What a colossal waste of time it is to list and maintain an Etsy shop - not to mention the fact that Etsy holds my money from a sale for at least a week. It’s my money so once an item is paid for, give it to me!! Very unhappy! 😡

by Woof X A Million

I don’t have many issues with SellonEtsy but I noticed the shipping labels are very vague to update. It didn’t allow me to change flat shipping price to calculated and the shipping label I saved from the computer Etsy website is not showing up on SellonEtsy. Idk if it is a glitch. It worked fine before but the shipping labels stopped showing up recently. I tried re-downloading. It didn’t work.

Also I don’t really like the stats section anymore. I wish it would give me where the total views were coming from instead of the visits. I don’t really care where the double visits from the same people are coming from. I feel like the total views and their location are more important than visits. It only shows the location of the visits which is only the people who came multiple times. This also makes it confusing because what if it’s only one person visiting the whole time? I’m exaggerating a bit but it’s a little confusing in that sense. It’s as if it’s showing the popularity yet it’s the same person over and over.

by Liz7/95

I Used to love selling on Etsy, I opened my shop a little over a year ago and while i don’t get a lot of orders I feel like my shop is successful, I get great reviews and haven’t gotten anything other then five stars. But then they changed how payments work just before Christmas. pay off the fees once a month and buy postage out of pocket which wasn’t a big deal, I would pay under $4 in fees a month and $2.75 for postage. I preferred it that was so I could get my entire payment from my very inexpensive product.
The new system withholds the money from my orders and then subtracts the fees and postage from that money until I can get it into my bank account (it will only deposit money on business days). I tried to see if i could pay for postage at the time of purchase like i used to, but they have no option for that anymore, instead the fees sit in your payment waiting to either be paid off at the end of the month or for you to get another order so it can take a large amount of that money.
I’m not making any money off of my product because they keep subtracting the fees from the purchase. I have a four dollar fee sitting in the payment that I can’t pay until the end of the month.
I love being an Etsy seller but unless they go back to the old method or give us the option to pay for postage and fees before the billing cycle ends then I’ll have to close down my shop.

by Awe34678

The Etsy Seller app is great for if you plan on viewing your orders and stats. Or if you need to do small edits to your titles, tags, and description.
If you want to actually use the features found on the website, your best bet is it access your shop through Safari or a computer. SellonEtsy has potential, but it lacks many features needed to use it effectively. A couple of things that drive me crazy- You cannot Print your orders in the normal format. Instead, it is enlarged and prints like a webpage would. Second, you cannot view order details on the order page. You have to click each one individually until you find the one you need. Those are only the tiny details that are flawed. The biggest issues- you cannot print shipping labels from SellonEtsy . The marketing options are limited, as well as the settings. For most settings, it will tell you to get on a computer. You also cannot unselect an attribute or recipient once it is selected. You can only change it to a new option.

I keep SellonEtsy simply for viewing basic information on new orders and to update tags.

by Veghead11574

SellonEtsy has definitely improved since first being released. I use it mostly for replying to convos because I find it difficult to setup listings from my phone. Since the last update, there is a glitch that is taking the remaining letters of the last word typed, and putting just those letters onto the next line down, rather than moving the entire word down onto the next line when it’s too long to fit on the line above.
(This is an example of what I am talking ab out happening. Do you see how difficult an d incredibly annoying it is when you’re tryi ng to read the text? Also, if my customer is reading my messages from SellonEtsy , it mak es me look like a grammar-less idiot. I don ’t like this because I am a grammar Nazi!)

You don’t see the nonsensical wording until the message is actually sent. I HATE THIS! It looks sloppy and makes it difficult to read. It happens on messages that I have sent and also received, and it only happens with the Sell on Etsy app. So, when I’m reading the same exact messages from my browser or on my Etsy-Shop Creative app, the messages look normal. Please fix the glitch!!!! Thank you!

by Letterandleather

I use SellonEtsy all day ever day and have found it to be a “must have” on all devices. I primarily use it to get quick access to shop data - essentially all the data you can see on a browser around site traffic, orders, marketing campaigns, etc...very helpful if you want a quick snapshot of open orders, number of conversations, traffic for the day, etc. I’ve also used it to modify listing titles, tags, descriptions, prices, promoted bids, etc. That said, if you’re going to be building out new listings or modifying shipping profiles I would recommend sticking with your PC - I don’t think SellonEtsy is built to help you truly design/build your your shop and listings, but it’s a great supplement to your browser tools. SellonEtsy also has nice notifications for new orders, shop favorites, conversations, etc. Great widget for immediate access to data, which i’m addicted to.

Two items on my wishlist for SellonEtsy ...

1) I would like to have different notification sounds for conversations vs. shop favorites and listing favorites - right now I they all default to one notification sound.

2) once or twice a week my widget will stop working and tell me to “sign in” despite me being signed into SellonEtsy , or signing out/back in. Only solution I have found is to delete SellonEtsy and re-download from app store - a bit of a pain. Not sure why this is happening?

Thanks Etsy!

by Jane24601

Etsy wants you to succeed. There’s so many resources available and they will nudge you in the right direction to get more sales and to bring customers your way. I’ve been running my small business off of Etsy since 2018 and every year my business grows more and more, something I can easily see with the stats available right at the front of SellonEtsy. I can organize my orders, message customers, and read reviews perfectly with this. For the first few months I used to just go off of emails. The emails I receive are still important (especially the ones alerting me that I’ve made a sell), but downloading SellonEtsy has made everything much easier for me. If it weren’t for Etsy I don’t think I would have ever started my business, let alone be as successful as I feel I have been. SellonEtsy is extremely user friendly, if you’re just starting you can take it at your own pace. There’s so many handy dandy features. For example, you can set your shop in a temporary vacation mode for when you’re out of town or unable to do orders. I personally can’t think of a way to improve my experience, thanks to the developers and whoever else is on the Etsy team.

by Rattifer

My last bug wasn’t fixed, which is at the end of this message.
My new bug: It automatically capitalizes the first TWO letters of your listing title, so you can’t type, “Quartz Crystal Pendant.” It types, QUartz CRystal PEndant. So I did all the things you do: kill and restart app, make sure everything is up to date, restart device. Nope. What that did end up doing was permanently making everything all caps. I couldn’t get that off. I unplugged my apple keyboard (and yes I tested it in other apps to make sure it hadn’t lost it’s mind) so I used the screen keyboard to unshift that second letter, and you have to do it again for each letter because it makes every word all caps unless you manually unshifted the darned blasted thing.

The good news, is the listing copy section works still. My other bug, still not fixed, my messages disappear when I am are writing them randomly, so you’ve got to compose messages in another app. If a notification pops up top or you look at another app (like your listing on the regular Etsy app), your message disappears...and other times, it’s just random.

by Catethrine

SellonEtsy used to work just fine, but sometime in early 2017 it started to fail on me regularly. Selling from Listings is nearly impossible. Listings don’t load quickly at all, searching thru listings is next to impossible, and listings are not totally up to date with my website if I changed any info or have a current sale or promotion running. AND they eliminated the feature to apply a discount at checkout. So if I have a listing 25% off for the month, but that isn’t reflected in SellonEtsy and I can’t apply the discount at checkout, I have to do a Quick Sale, which totally negates the whole reason I use SellonEtsy to keep my shop inventory up to date. I may have to revert back to just making sales via quick sale or PayPal and updating my shop inventory when I’m at the computer after an event. Reinstalling SellonEtsy and re-logging in has not resolved my
Problem and it’s been almost a year of an app that is next to useless. It literally took me 7 minutes last July to perform a Sell from Listings at an art festival and all I could do was continually apologize to the client. Total fail. No fixes from developers.

by EmmaspopNYC

When SellonEtsy first came out a few years ago I was very excited and happy about it and very satisfied with how it worked. But it has become so incredibly slow. I have tried to use it for in person sales lately and without WiFi (which is often not available at many in-person markets, it’s so slow that it’s useless. I could do a single sale from my listings. I had to do everything as a quick sale, so now all of my inventory is off because I had to sell quick sale blank items instead of selling from listings. Now I have to go through everything and update all my quantities, and worse, I have to deactivate items that should actually be sold out. I can’t manually change the status which makes keeping on top of my inventory very difficult. If it doesn’t get fixed I will go back to processing payments through Square. I could access everything else without WiFi but Sell on Etsy couldn’t manage a basic search or sort. Seriously disappointed.

by Summer7774

It's nice to have SellonEtsy so that you can upload directly from your phone. The problem is it doesn't works as it should be. First it is so slow like a slot. Scrolling down lag. And I can't even find my saved listing. It's quite annoying when you scroll down to check all listings because is lags so bad that I wanted to just smashed my phone. Not being a dik here but really it is that annoying. So I have to open computer and upload. Please make SellonEtsy faster. I have super fast internet not a slot internet so.. SellonEtsy would be really helpful for us seller. Snap a pics upload with your phone.
All the updates never fix this problem. It's been happening since day one. Never better. Bug fix? What bug? Yes I am very upset at this right now as I write.

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Second review : the update didn't do anything. Slightly faster but now it kept crashing.I was trying to upload my listing and it kept crashing like 3 times. Need more improvement.I was able to upload 7 listing then I gave up. Its quite annoying. Still 2 star.

by LDizzle1982

I use SellonEtsy on a daily basis to run my business. There are many issues though. First, it’s very slow. It can take up to a minute to load a listing. Second, some of the features just don’t work! For example, if I want to link photos to my listing through SellonEtsy it does nothing..... I have to go to the website to do this. Also I have a suggested “attribute “ on my dashboard for a listing that no longer exists! And I can’t for the life of me get it to go away! Third, some days I can even upload photos. I like to use SellonEtsy to load photos because it’s more convenient.... but it would be nice to have SellonEtsy do the same tasks as the site. SellonEtsy developers definitely need to update SellonEtsy and work out these issues. Since Etsy has decided to add additional fees on to shipping, listings, and selling, they should be able to fix the issues in SellonEtsy to support us as sellers!

by DinaSaura

It’s actually pretty amazing- frustrating if WiFi signal isn’t strong enough for photos/albums to upload for me to use in creating a new listing, etc. For example - But honestly it’s incredibly user-friendly for someone that is used to doing pretty much everything via smart phone as it is and also for keeping an eye on favorited items/new sales/any customer messages sent to us about custom orders or questions on specific items, etc. On the go and Without having to check emails or login to Etsy manually in order to see updates and if any sales have come through, etc. So DEF Great for being on the go 👌I didn’t give full stars due to occasional technical problems and difficulty with receiving customer support at times/ but other than that - it’s awesome

by StainedGlassArtist

I have been selling my Stained Glass Art on Etsy for some time now and I really am pleased with SellonEtsy . SellonEtsy makes it easy to list your items and the process of selling is a breeze. Technology is not always my “friend”, but with the Etsy app, even I am able to successfully market and sell my glass. I can easily make changes to my “shop” and this is an absolute necessity for me.
I would rate 5 stars on SellonEtsy , but I sometimes experience what I call a “glitch” with the messaging portion of SellonEtsy ., and when trying to use the help option. If you have begun a message to a customer and step away, or switch to look at something on another page, you lose all you have written. Overall, I am pleased with SellonEtsy .

StainedGlassbyDebraF