Contact Amazon Seller Support

by TRob1213

I started my account as normal, activated as normal and within 15 minutes of actually looking at the app to understand how it works, I got a deactivation notice. I provided all critical documents as requested from the bot that assists you, however was still not activated. There is no phone number to call to receive further guidance on how to resolve the issue and their last message states that they will not respond to any further messages. This leaves me with a useless app. I understand that there are policies and procedures to adhere to for legal reasons, but with no live associate to assist with how to navigate said procedures, I cannot use the app for its intentions.

by Alexavonvagabond

This is a quick review while I'm trying to use the app from my iPhone in October 2019. I've just spent 20 minutes trying to find a way to access Prime shipping options. Can't find them. Also, it's been a while since I tried to use the communication feature but I expect it hasn't changed recently and i recall it's hard to use and unclear whether you actually replied to a customer, which caused me to resend a message to a customer because the app looked like it just flaked out instead of confirming my message was sent. The app may be useful for some basic things like inventory updates, but you need the browser version for other tasks.

by Arvindk007

Simple stuff is missing so I am forced to go to desktop site.
1) I see a sale but dont see the customer info like its displayed on Sellecentral. (Repeat customer, Business Customer, Name, etc)
2) I have to keep refreshing the app to see if sale occurred. I am a high margin slow seller. Its important for me to see notification that I sold something.
3) Navigating reviews and disputing is way beyond easy. Feels like someone is just milking this product management.
4) Sales graph limited to 30 days. That dumb. Why wont you allow atleast 365 days. This app is my livelihoods window not some fun game for amusement. THINK BIG, OBSESS OVER CUSTOMER.