Zola - Wedding Planner Reviews

by TheHopeski

I ordered 170 save the dates. They sent them to me with an address fo somewhere in California on them. I contacted them about it explaining I already had to wait three weeks to receive them in the mail and didn’t have any more time to wait they needed to be sent out. I planned on have my invitations done by them as well and asked for a credit to my account to help pay for them since I had to white out and hand write my address on 170 envelopes because of a mistake that they made. Mind you I didn’t ask for a refund, I didn’t ask for all of my invitations to be free, but something to help out since they screwed up. Well I was told that the only thing they could do for me was offer a 50% refund IF I placed a new order for the save the dates. So I would have to pay an additional $250 ish dollars and they’d give me have of that back. Is this a joke? You’re telling me I have to spend MORE money to fix a mistake you made? This is ridiculous. Outside of this small issue though, the website is helpful and the save the dates were lovely and good quality. I just find it abhorrent that they expected me to pay more to fix their mistake.

by DesertAnubis

The checklist was what brought me to this app, and the website building was what sold me. This site helped tremendously with setting things up, and as wedding planners go, it’s great.

HOWEVER, I would highly recommend NOT picking ANYTHING from their store to put on your registry. We did, and several of the items failed to ship, with a notice of “we don’t carry that anymore” and “here are some store credits instead!” Their selection is poor, and when we finally settled on a replacement and ordered it, it too ended up not shipping with a “sorry we don’t carry that anymore.”

I tried to ask for a refund, but all they would give us were store credits. Which never expire. For a store with a minimal selection. I get it; supply lines all across the world are having problems. But that is no excuse for keeping our money when you literally keep failing to deliver. Please just give us our money back so we can spend it somewhere else.

by Lizbethques

App is broken and logged me out ... which has Never happened before. Now it won’t let me back in! My password did not change! The website allows me on it but what’s the point I wanted to use Zola....

I have brought this up to them a dozen times and they ignore it and are rude. Tell me oh you’re locked out bc you tried the wrong password before that — actually, if you read my email correctly, I was locked out way before that and the error message told me to contact support. Then I changed my password and tried the new changed password enough times that Zola locked me out. Now every time I want to log in - ONLINE ONLY BC I HAVE 0 ACCESS TO Zola AND CUSTOMER SERVICE COULD CARE LESS- I have to reset my password to log in. Every. Single. Time. These people don’t care. And they don’t have the knowledge to fix actual technical issues

by Benj_J

We were happy with Zola until it came time for people to RSVP on their phones. We were with my grandparents and were helping them navigate the site and when they got to the page it simply said my grandfather’s name “and guest”. We then had someone else check and sure enough the maid of honor wasn’t on the first page of the mobile RSVP it was her husband that we don’t know very well “and guest”. After calling to see what was going on they said there was nothing they could do it’s simply how the mobile app works and both names appear when you look at it on a computer “so don’t worry about it most people won’t see it that way”. As anyone reading this will know that’s not true. Most people these days will only see the website on the mobile platform thus the website is sexist.

Also don’t order save the dates from them it took twice the expected time and when I called to have them resent they told me they would do it and expedite them and then never did. Luckily I tracked down the original lost package and we got them... 2 weeks too late to hand them out to people when we saw them in person causing us to spend extra on postage. And that is why I would not recommend using them.

by Annamconnelly

You are so much better registering at Target, C&B, Walmart, etc. this app has so many sketchy issues. To name the 2 bigs ones... **1** They make you wait 5 days to to cash out any honeymoon funds - this appears to be a blatant way for them to collect interest on your money, while veiling it behind a quest for security (when is the last time your bank said they were keeping your money for 5 days to make sure it’s “secure”?). **2** Their 20% discount for items left unpurchased? It applies to almost nothing. Truly. Nothing. I read through the entire list of exclusions and was meticulous about what I chose... yet after the fact, when we add to our cart, “excluded from promo” is all we see. We are getting a discount on nothing.

If I could do it over again, I would choose ANY other registry. this app is a scam with great branding and they will continue enticing brides and grooms with their 20% discount that applies to... say it with me... nothing.

by DOE, JANE MS

I was so excited to use this because they offer so many different things from so many different places....however I didn’t realize they are like a middle man*
My family and friends have had such a hard time with customer service as well as myself.
My family and friends told me that they ordered things weeks in advance for my bridal shower and it said that it would arrive between certain dates. Needless to say the decided to cancel thing they had ordered because it still didn’t ship on time.
I to had problems...being the bride and notifying this app that I had received damaged merchandise you would think I might get a better feedback but no still waiting. After still not receiving a response after five days emailed again and am still waiting.
I wouldn’t recommend this to any bride to use as a registry. It’s sad because I do like their concept and their app is so user friendly.

by Heaven94606

I expected more from Zola and certainly better performance. Zola and desktop either don’t align timely or at all. The filter on the Guest List doesn’t function logically. When you select what you want to filter on in Zola , it initially applies the criteria, then reverts back to what it was before you can view the results. The other experience is you filter, the results show numerous guests for that criteria. But when you make a selection the filter removes the criteria and you have to start ALL OVER AGAIN. Other things like re-ordering events functions differently on desktop vs app. It’s kind of annoying. Also, the jpeg images sizing is terrible. Can’t fit images to scale, and pics uploaded to the photo page are cut off. Everybody knows what I look like but my fiancé is a mystery.

Update: the guest list filter is below even basic. Why have a child guest option but not provide the ability to filter on children?! this app didn’t think couples would want to know the difference for menu/drink costs?? Duh

by Sorel97

this app has been super helpful while planning my wedding and I really like how helpful Zola has been at keeping everything organized, BUT I Absolutely Hate that because we are not doing our registry through this app, it puts actual registry at the bottom of the page in a darker and smaller print so that it is hard for our guests to find the link. The apps marketing is pushy and I feel like our guests are getting bombarded with this app adds especiallywith our superlink and website. I honestly wish we had made a website with another platform. I get that they are using the platform as a marketing and sales tactic to get people to use all their stuff because that's how they make their money, but it's I don't want my whole wedding tk be an advertisement. I would recommend maybe the planning and organizing part of Zola but definitely not the website if you are planning on using other registries besides this app(which by the way, you can get the same things at the cheaper price by going through the stores themselves).

by NatShear

So far I am loving the selection on this app and that everything is in one place... but my issue is with the awkwardness when someone purchased me a gift! Unless someone gets a gift shipped directly to themselves (such as someone who wants to personally wrap it and give it to me), other gifts purchased have to be released to ship by ME. This is awkward and unfortunate because it means that all of my gifts that I’ll be receiving at my shower from those who couldn’t attend, are already known to me because I had to see them and approve them to be shipped. Guests can’t just buy something and have it shipped to my address on file - I have to release the shipment. It makes no sense and totally takes the fun out of it! I hope this app comes up with another solution because it’s disappointing to know many of my gifts before receiving them.

by Els271

I absolutely loved working with this app and using it for our website and everything it seems super easy and very convenient when we were dealing with it! And then it came to getting our gifts from the registry and long story short we still haven’t gotten our gifts. It’s October and our stuff should’ve been shipped late April if not early May I have contacted them many times and I’ve gotten no help at all whatsoever I don’t want to cancel my order because this is what we’ve been wanting for quite some time yet I keep getting notifications that our gifts are on back order yet many other stores have it on the shelves but there’s no way of getting that money back unless you use this app credits and that’s the last thing I want to do at this point is use this app for anything!

by Jill B-C

I really really liked my experience with building a registry at this app. It has an easy to read layout and design so most people could navigate through it. Some things that need improvement is that if guests purchase gifts to ship to your house, even if they were paid for, this app does not put these items aside and they could still sell out. It was so disappointing and such a big deal to us that our family may not get to give some gifts they specifically picked out. Especially after it was paid for. Another thing I would recommend is when something goes out to stock to put an estimated date it will come back. Overall I would use this app again but these are some things I would tell other people to be mindful of.

by Owener89

I love that this app is a completely inclusive platform for weddings but there are frustrating issues! In order to allow our single friends to bring a guest, we added an unknown guest option to their RSVP. All of those people ended up having issues RSVPing. The form will not allow them to just decline for a guest without adding a name. They all had to end up typing “no guest” or “no one” into the name field if they weren’t bringing anyone. It’s pretty awkward.

Another very frustrating issue is the registry. I was not happy with the layout of the this app registry for our honeymoon so I made a travelers joy registry. When I tried to incorporate that into our this app registry it’s basically hidden. There is a small button that says “other registries” and guests have to click on that to see it. They set it up assuming you will use this app registry which is annoying. I don’t like the lack of flexibility.

by ZqueenZ

I don’t think I’ve ever written a review before, but maybe my take will help someone else.

Overall, good and flexible. Our 7-month engagement turned into a 5-month engagement because of covid, plus our reception venue changed last minute, and our this app wedding website was easy to adjust those details on. Registry seemed easy for everyone to navigate, and all our gift were packaged well. They were pretty good about keeping in contact via email as well.

However.

Early in our engagement we got the email that a guest had purchased a KitchenAid mixer for us (big yay). We were pretty firmly set on one specific color, so when this app kept emailing us that our color was backordered and would give us new prospective shipping dates or offer to switch to another color instead, we were okay with waiting. Fast forward 5 months, and their email was suddenly no longer that the product was backordered, but instead out of stock permanently. And while they refunded us and gave us a 15% discount on our next offer, somehow their price for the same mixer (in a different color) was now higher than when we originally received it...and the 15% discount didn’t apply to that brand.

I know everything else was fine, but the ol’ bait-and-switch really left a sour taste in our mouths.

by Color Guru

It’s that easy. I was so stressed with everything that I had to do for my up coming wedding. I knew I really didn’t want to write out all the invitations again like I did for my engagement party. this app’s web service has everything! Their registry is the best and they don’t discriminate, if you have an existing registry though a different provider like I do, they have a spot on their site where you can add your existing registry to your wedding website. Yes I realize this is a review for Zola and I’m mostly talking about what you can find on their website but Zola is super helpful too. You can edit your guest list, make changes to you website, add things to your this app registry, and create events. This platform is completely seamless from app to website and back again. Wonderfully design and completely user friendly!

by Cassidy Chambers

I started my wedding planning journey on another popular wedding website, it was okay. I came to this app for my registry, and realized all the things I could do on here. Our wedding website is spectacular and so easy to navigate. The rsvp part for our guests is so simple, and the ability to export our guest list has made the hardest part not so hard at all.

I’ve been receiving all our gifts from our this app registry, and they ship so quick. One of the gifts I had issues with and this app customer service was INCREDIBLE.

I cannot say enough great things about this app. This has been my go-to tool for my wedding. No matter how big or small your wedding is, you need this app. They should be paying me for how much I refer al my bride friends to this lol

by Niasaran

I absolutely LOVE this site!!! Everything is all in one place that is accessible from either the phone app or online. They give you a checklist that is extremely helpful for keeping you on target as you plan your wedding. Also, the registry is here as well so you don't have to you to another store spending hours just to pick out what you would like. That templates are great with a wide variety of choices, easy to personalize, and they even have invitations that you can buy for a very inexpensive price, which some can even match the theme of your website (depending on which the2nd you picked). This site is amazing and has literally reduced a great deal of stress for me! I HIGHLY RECOMMEND THIS SERVICE OVER ANY OTHER!!!!! Thank you this app!!!

by Birds! Birds! Birds!

If I had to choose one thing to pick on, it would be their inability to print non-Latin text, i.e. Polish characters, Cyrillic, etc. Sure, it’ll look fine in the preview but when you receive the actual product you’ll find that those characters are outright missing with not even a space where they were so you could just write them in. Kind of annoying to spend money on an incomplete product. It would be nice to at least give an obvious warning somewhere in the ordering process. Otherwise, I love Zola and it made my life so much easier.

by BelljarFairy

What a relief it has been to have this app as a companion on this wedding planning journey!! I’m my own wedding planner so this app is truly an invaluable resource for me. I have a relatively small budget and the this app platform has supported me in feeling like “I got this!” The private this app Facebook group has been really lovely for the connection and advice with other brides-to-be. I love Zola , very user friendly, and the added features of the website covers all the bases. It’s been incredibly helpful to use the Checklist, have the registry all in one place (including items I have chosen that are not in the this app store). I love the honeymoon fund and that there’s the option to have guests donate to charities. I highly recommend this platform to anyone — both brides and grooms! Zola is great way to get the future husbands involved in the planning process and communication with guests. Thanks!

by Autumn Hōseki

I’m not one to write reviews, but I thought I should bc Zola just made registering so easy. My fiancé and I are very young, so we wanted to find a way to request cash for our wedding without being rude. With this app, I was able to set up accounts for our honeymoon, new home, and new puppy for our guests to contribute to. There is also a “hide amount” option so we didn’t have to ask for a specific amount of money, which was really relieving. I know people WANT to help us out financially, but it’s still weird asking people for money. It was really nice to be able to do so in a non-pushy, polite way.
I started setting up our registry maybe 40 min ago and already have one of the gifts purchased for us. It was super easy and pretty fun.

by Brightportrait

this app is INCREDIBLE, do not get me wrong. I love almost everything about it: it’s easy, convenient, beautiful, and offers A LOT when it comes to planning a wedding.
But, there are a few things missing.
1. this app, please please please, regarding the registry options, there needs to be a way to “favorite” items- an option to save products we potentially want to add to our registry. Also the fact that new items are added so often. I want my registry public, but there a few items I’m not 100% set on because better options may be available at a later date.
2. “Groups” or “Categories”- There are many people who have multiple wedding events, for example, a bridal shower. Bridal Showers tend to have a specific theme for gifts, or, it’s common for a bride to want items for her shower, but she may not want these items to be obviously known to the entire guest list.

by ITMAV

Zola worked wonderfully in the lead up to our wedding, but that seems a distant memory now. At every turn, they have made it increasingly difficult to cash out the funds from our registry. At first, we simply had to enter our bank info; then it mysteriously disappeared, BUT we were offered the chance to convert the funds to this app credit. So we re-entered, only to now be asked (why now and not all along? great question) for a picture of a driver’s license. This process has repeated itself too many times to count and all the while, they continue to push us toward store credit instead of allowing us to access our money. Unethical at best...

by HELLOOOOKATTT

Constantly going out of stock on things on my registry has been really disappointing. Multiple family members have commented on this. This makes me think bed bath and beyond or crate and barrel would have been a more consistent and reliable registry. Furthermore, your tendency to discontinue items is really frustrating. People are engaged for 1-2 years now. Your product should be consistent for most of that time. Especially if you see that the product is already on many people’s registry.

I don’t know...just not feeling that happiest with my decision. Especially since your prices are already more expensive than other options, and now I don’t feel this app is reliable.

by Danicauliflower

I like that Zola keeps track of a bunch of important issues at once, but am frustrated by a few key issues. First, I can no longer sort my registry into categories on Zola , which means earlier items are sorted and newer items I’ve added more recently are all just jumbled together. The other is that you can input guests into your guest list as couples or families, but only by having a single primary guest and adding the second (and any children) as a plus 1. That also means you can only use one person’s contact info per “family”—which is pretty absurd today, considering that most of our friends consist of couples who have their own phones and email addresses. Some of our wedding party is even composed of couples. So for digital invites or communication, this leaves us with the option of only sending a joint invitation or message to one half of a couple, or listing couples as separate guests with their own contact info—which solves the problem for digital communications but makes the guest list useless for organizing paper invitations where we’d want them to go to one address. Why not just allow individual phone and emails for each person in a family?? If I find an app/website that allows for that, I’d switch from this app over this alone.

by JRGrammas

The this app app is very easy to use. It’s a great place to start out for an overwhelmed bride like myself. The list are so helpful to start. I’ve edited my list serval times and have had my fiancé add items too with ease. Adding outside options is easy too! I’ve added cash funds for various items as well. All easy.

Reviving items off the registry has been a breeze. Easy to change the address for when my fiancé wants things delivered to his office and then switch back to mine.

The only thing I didn’t realize with the group gifting option is that if the gift isn’t fully funded then your only options is to use the money as this app store credits.

by Legaltea

Love Zola ! It is easy to use - even for my not so tech savvy family members. I can add things from physical stores that they can go to as well. I especially love the blender feature that made making a registry so much fun! Getting to build it, adding our own personal memos and categories made it our own and it didn’t feel as awkward. The group gifting feature was also a cool bonus!

The only thing I wish this app did that it doesn’t yet is create a printable guest list. Sometimes it is nice to have a physical copy and it certainly comes in handy when addressing invitations!

by Future Mrs. Click 14

I truly couldn’t even imagine what wedding planning was like before this app. Wedding planning is already crazy enough but Zola has helped relieve so much stress! We use the online RSVPs and it is been so fun and easy to use! Anytime I get a gift, a new guest RSVPs, anything like that, my phone alerts me to let me know and I get so excited every time! Everyone loves our wedding website and it has all the information anyone needs on it! I would 100% preach this app to any and everybody getting married! They’ll be a happier bride in the end :)

by Ammunson

I tried a couple other wedding planning apps before this app, and this exceeded my expectations. When using the other apps, I felt like I was being pushed toward specific vendors to purchase more “stuff” for the wedding. It didn’t seem to be focused on my wedding at all; rather, like I was being pressured to have a cookie-cutter event. this app is intuitive/user-friendly, and provides ALL the information needed in one place. I especially liked the interactive interface and personalization options for the website, registry, and checklist. Highly recommend!