Zola app not working? crashes or has problems?

Zola Status

Last Updated on 2026-06-04 by Zola, Inc.

I have a problem with Zola

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5 User reports:
App has problems

User reports 5

5 Problems reported in the last 24 hours

Most reported problems

Not working

66.7%

16.7%

Something else

16.7%

📋 1 Reported Issues:

Chelsea 2022-05-22

Receiving the following error message while trying to login into the Zola App: “Sorry, Zola is only available in the United States. Please contact support@redacted and we will assist you.” I’m located in the United States, please let me know how to proceed. Thank you for your assistance.

Showing 1-1 of 1 reported issues:

Have a Problem with Zola - Wedding Planner? Report Issue

Common Zola Problems & Solutions. Troubleshooting Guide

Table of Contents:

Zola iPhone Issues and Solutions

Zola iOS app crashes, not working, errors
Zola iOS app network issues
Zola on iOS has black/white screen

Zola Android App Issues and Solutions

Zola has errors/crashing/not working
Zola server network connectivity issues
Zola has black screen

⚠️ Troubleshoot | Fix Now in One Click

Zola iPhone Issues and Solutions

How to fix Zola app crashes or not working on Iphone (iOS):

Close and restart the Zola app on iPhone
Update Zola app to the Latest Version for iOS
Uninstall and reinstall Zola iPhone app
Update your iPhone to the latest iOS version

Fix Zola on iPhone unable to connect to server/internet connection issues::

To resolve Zola network issues, Reset phone network settings:
1. On iphone, goto Settings » General » Reset » Reset Network Settings.
2. Enter device passcode » confirm [Reset Network Settings].

Turn off iphone VPN:
1. Goto Settings » General » VPN

Zola Android App Issues and Solutions

Fix Zola not working on Android, crashes, errors or is unresponsive:

Force Stop the Zola App
1. On android, goto Settings » Zola » click [Force Stop]

Update Zola to the latest version on PlayStore

Clear Zola App Cache and Data:
1. On android, goto Settings » Apps » Zola » Storage » click [Clear Data] option. This clears both data and cache.
2. restart Zola.

Fix Zola unable to contact server/ Zola internet connection errors on Android:

On android, goto Settings » Apps or Manage Apps tab.
Click Zola » [Force Stop]
Next, goto Storage » click [Clear Data]
Again, goto Zola » Mobile Data » [Allow Background Data Usage].
Go back to Settings » Connections » Mobile Network » Network Mode. Change the network to 4G e.g. LTE/3G/2G (auto connect)
Relaunch Zola

Contact Support

Verified email ✔✔

E-Mail: [email protected]

Website: 🌍 Visit Wedding Planner Website

Privacy Policy: https://www.theknot.com/privacy-policy

Developer: The Knot

‼️ Outages Happening Right Now

Jun 15, 2026, 06:03 PM
a Windows user from Bend, United States reported problems with Zola : Not working
Jun 01, 2026, 10:16 PM
a Windows user from Pearland, United States reported problems with Zola : Not working
Apr 07, 2026, 07:39 PM
a Windows user from Tuscaloosa, United States reported problems with Zola : Not working
Mar 07, 2026, 11:33 PM
a Windows user from Savannah, United States reported problems with Zola : Login
Feb 13, 2026, 01:28 PM
a Windows user from Dunbarton Center, United States reported problems with Zola : Not working
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