Zola app not working? crashes or has problems?

Zola Status

Last Updated on 2025-03-03 by Zola, Inc.

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User reports:
No current problems

Summary of Zola Problems 🔥

- There is no option to "favorite" items in the registry, which can make it difficult to keep track of potential registry items.

- New items are added to the registry often, which can be overwhelming for users.

- Zola made a mistake on a save the date order and only offered a 50% refund if the user placed a new order.

- The mobile RSVP feature on the app is sexist and only shows the name of the primary guest and not their plus one.

📋 1 Reported Issues:

Chelsea 2022-05-22

Receiving the following error message while trying to login into the Zola App: “Sorry, Zola is only available in the United States. Please contact support@redacted and we will assist you.” I’m located in the United States, please let me know how to proceed. Thank you for your assistance.

Showing 1-1 of 1 reported issues:

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Common Zola Problems & Solutions. Troubleshooting Guide

Table of Contents:

Zola iPhone Issues and Solutions

Zola iOS app crashes, not working, errors
Zola iOS app network issues
Zola on iOS has black/white screen

Zola Android App Issues and Solutions

Zola has errors/crashing/not working
Zola server network connectivity issues
Zola has black screen

⚠️ Troubleshoot | Fix Now in One Click

Zola iPhone Issues and Solutions

How to fix Zola app crashes or not working on Iphone (iOS):

Close and restart the Zola app on iPhone
Update Zola app to the Latest Version for iOS
Uninstall and reinstall Zola iPhone app
Update your iPhone to the latest iOS version

Fix Zola on iPhone unable to connect to server/internet connection issues::

To resolve Zola network issues, Reset phone network settings:
1. On iphone, goto Settings » General » Reset » Reset Network Settings.
2. Enter device passcode » confirm [Reset Network Settings].

Turn off iphone VPN:
1. Goto Settings » General » VPN

Zola Android App Issues and Solutions

Fix Zola not working on Android, crashes, errors or is unresponsive:

Force Stop the Zola App
1. On android, goto Settings » Zola » click [Force Stop]

Update Zola to the latest version on PlayStore

Clear Zola App Cache and Data:
1. On android, goto Settings » Apps » Zola » Storage » click [Clear Data] option. This clears both data and cache.
2. restart Zola.

Fix Zola unable to contact server/ Zola internet connection errors on Android:

On android, goto Settings » Apps or Manage Apps tab.
Click Zola » [Force Stop]
Next, goto Storage » click [Clear Data]
Again, goto Zola » Mobile Data » [Allow Background Data Usage].
Go back to Settings » Connections » Mobile Network » Network Mode. Change the network to 4G e.g. LTE/3G/2G (auto connect)
Relaunch Zola