Contact Zola Support

by TheHopeski

I ordered 170 save the dates. They sent them to me with an address fo somewhere in California on them. I contacted them about it explaining I already had to wait three weeks to receive them in the mail and didn’t have any more time to wait they needed to be sent out. I planned on have my invitations done by them as well and asked for a credit to my account to help pay for them since I had to white out and hand write my address on 170 envelopes because of a mistake that they made. Mind you I didn’t ask for a refund, I didn’t ask for all of my invitations to be free, but something to help out since they screwed up. Well I was told that the only thing they could do for me was offer a 50% refund IF I placed a new order for the save the dates. So I would have to pay an additional $250 ish dollars and they’d give me have of that back. Is this a joke? You’re telling me I have to spend MORE money to fix a mistake you made? This is ridiculous. Outside of this small issue though, the website is helpful and the save the dates were lovely and good quality. I just find it abhorrent that they expected me to pay more to fix their mistake.

by Benj_J

We were happy with the app until it came time for people to RSVP on their phones. We were with my grandparents and were helping them navigate the site and when they got to the page it simply said my grandfather’s name “and guest”. We then had someone else check and sure enough the maid of honor wasn’t on the first page of the mobile RSVP it was her husband that we don’t know very well “and guest”. After calling to see what was going on they said there was nothing they could do it’s simply how the mobile app works and both names appear when you look at it on a computer “so don’t worry about it most people won’t see it that way”. As anyone reading this will know that’s not true. Most people these days will only see the website on the mobile platform thus the website is sexist.

Also don’t order save the dates from them it took twice the expected time and when I called to have them resent they told me they would do it and expedite them and then never did. Luckily I tracked down the original lost package and we got them... 2 weeks too late to hand them out to people when we saw them in person causing us to spend extra on postage. And that is why I would not recommend using them.

by DesertAnubis

The checklist was what brought me to Zola, and the website building was what sold me. This site helped tremendously with setting things up, and as wedding planners go, it’s great.

HOWEVER, I would highly recommend NOT picking ANYTHING from their store to put on your registry. We did, and several of the items failed to ship, with a notice of “we don’t carry that anymore” and “here are some store credits instead!” Their selection is poor, and when we finally settled on a replacement and ordered it, it too ended up not shipping with a “sorry we don’t carry that anymore.”

I tried to ask for a refund, but all they would give us were store credits. Which never expire. For a store with a minimal selection. I get it; supply lines all across the world are having problems. But that is no excuse for keeping our money when you literally keep failing to deliver. Please just give us our money back so we can spend it somewhere else.