GameStop Reviews

by Pro Club Disappointment

We pay for proclub and have no issues using our membership coupons in store. However, I can’t say the same for the online rewards coupons. When I try to purchase online rewards coupons with our points, we have no trouble being awarded those coupons. They show up as purchased and redeemable. When we try to use them, it states it has just sent me a verification email. First of all, I’m not sure why I need a verification email to redeem a coupon already available for use. Secondly, I never receive the email! We have applied countless times and received countless pop ups stating a verification email is on the way yet we receive nothing. My guess is that possibly a long time ago, I opted out of this app promotional emails. I still receive emails from this app…just not promotional emails. This would have been done before becoming a proclub member. Even after explaining this to customer service reps, NO ONE has offered a solution to the problem. They tell me to use my computer not my phone. Done! They tell me to check the spam/junk folder of my email account. Done! We’ve been rerouted through representative after representative with no solution to date. It’s frustrating. We won’t be signing up for pro club again!

by Used2luviFunny

I’ve been a customer with this app for years, started when I was 15 and am 24 now, I’m fairly tech saavy, however the this app app has made me feel as though my “rewards” are nearly impossible to get. Consistently I never receive points for purchases and have also redeemed my points through the all for digital coupons TWICE just to lose all my points from my hard earned cash. Their solution is to call customer service and they will be able to redeem your points. Customer service was unable to help me as the representative said that she saw my coupons but was unable to refund my points due to the fact that the coupons had expired. I had explained to her that I was unable to use my coupons as this is why they expired and she told me there was nothing else they could do. Not a super big deal but very upsetting when I spend over 100$ just to save 10$ and I am unable to even save the 10$ Super sad that a company that I used to love has turned into a company that many of my friends and I have grown to dislike. ALL in all DONT GET GameStop AND DONT WASTE YOUR BUSINESS WITH THEM. you’ll ultimately waste money and time with their “power to the players” mantra.

by Vprma

Not to mention the fact they are bordering on bankruptcy, I waited three days to get a response to my inquiry and still haven’t received any info. They also shut down their phone lines as soon as they announced store closings. After that, I spent an hour on hold waiting to have my question answered, and was immediately hung up on after ‘hello?’ I then waited another hour and was told to ‘go to a store location’ for a refund for my preorders. THEY CLOSED THEIR STORES. I understand coronavirus is leading to expanded measures, but for the people in your call center to TELL ME TO GO TO A STORE THAT IS CLOSED, WHILE THEIR IS A SHELTER IN PLACE ORDER IN MY STATE, not only is IGNORANT but DANGEROUS. I am not risking my life for your company to do their jobs. You promised me I when I preordered I would be able to pick it up. Then, when you told me I COULDNT pick it up, you told me to go to the same location that you announced was CLOSED. Terrible company, shop somewhere else. Just declare bankruptcy so all your employees can work for a company that deserves their time. If I could leave a zero star review, I would. I have already filed BBB complaints. Good day.

by Chrisgonzal3z

I placed an order for Pick Up on an Xbox one X Fallout bundle in white that was on sale for Black Friday at $430+taxes. That was on a Sunday, they had already closed the store so I passed by on Monday to pick it up, and the cashier tells me that they cannot hold any products that are on sale. I said fair enough, they have plenty of them in stock so there should be no problem, BUT when it came down to the order I had placed, he couldn’t do anything about it. Instead of just checking that order online since I did place it and it went through, they made me spend ANOTHER $430+ tax at the store to get the Xbox. I placed it on a Sunday, it was processing until Tuesday where it changed to “Ready For Pickup” and that they’re gonna hold it for 7 days. Doesn’t make any sense, they’re gonna make me wait about 9-10 days or more for me to get my money back instead of just canceling it and having the money be refunded within a few days or so. I emailed them twice but got no response. I also called and I wasn’t helped at all, I was just told the same thing, “You’re gonna have to wait until it cancels itself.” Are you kidding me? Def not a good experience at all

by Somedude543

GameStop rarely works, but when it seems like it is, the info it supplies is wrong. An item I searched for wasn’t available to order but was listed available at a this app 45mins away. Google says their hours are 10am-9pm. I leave at 9am, double check GameStop one more time and it says its in stock. I get to the store and a sign on the door says opens at 12pm. So COVID-19 I get it. I go grab some food and wait until 12pm. I come back and there is 2 people waiting out front to get in and the doors locked. I ask them if they’re there for the item I came for and they say no, so great. We wait for another hour and a half and the store “manager” comes out and says he can’t open because the system is down and IT told him they can’t fix it. I then ask him if he has the item I came for and I’ll pay cash. I know sales tax is 7.5% so I’ll just add 10% just to be safe. He then tells me that he doesn’t have any in stock and when I point out GameStop he says, and I quote “GameStop is garbage and never has correct information”. So if the companies own employee says it’s garage then one star it is.

by Adam Ashbaker

After many years they finally overhauled the this app app and the only real improvement is finally being able to see your online order info in GameStop . However now you can no longer check trade values and you can no longer see what you have preordered. For those who don’t know you use to be able to preorder stuff in store and then GameStop would show what you have preordered, at what locations, how much you have to pay off and how many days until release. Although this feature stopped working like a year ago and now it’s just gone. Not only that but other stuff is missing like how much store credit you have and many other features. Guess what the store credit feature also stopped working about a year ago, their internal systems that communicated stopped working and so instead of trying to fix the issue they just removed the features. This is a joke. GameStop is completely useless and it still directs you to their website for stuff like the deal of the day and more. this app is clueless.

by Game_slave26

I absolutely love GameStop and the store it’s the only place I shop for games and other related items. I also love the fact that I can order this stuff online but I’ve noticed that GameStop is not accurate when it comes to what the store has in stock. When I go to my local store and see the games and other items then look on my app over half the things in the store are not listed on in GameStop which really brings down the profits and it makes people not want to use GameStop . Also GameStop is very glitchy every time I try to order something for pick up I press the check out and pay option then it glitches out and says there was an error in my transaction which is really annoying and also when I preordered a game it took me 1 hour to finally get it to go through because it kept glitching and saying that there was an error. Over all I really love the store and will still shop here but GameStop definitely needs improvement and updates for me to use it. I have had multiple times I was going to buy some games then it says error and I just give up and not buy them at all.

by Squeekyfoot

This is my first ever app review which means you can see that there was something I clearly needed to get out of my system. Put plainly, GameStop is extremely unreliable and a complete waste of time. To be honest, I believe you should always start at this app’s website to get what you need...definitely not GameStop.

If you forget your password, and try to click the ‘send email’ link, you will be pointlessly mashing a dead button that never sends an email. Also, their error messages are extremely vague and don’t give you direct info on what went wrong. Lastly, I can never see my account reward info on GameStop—it seems to crash every time it tries to fetch this information.

Just to explain that I’m not writing this out of a single, bad experience, I’ve been encountering these issues for months...even after updating. Usually 10/10 times I have to switch over to their website. I am a software developer myself, and I just wanted to say that the current release of GameStop is simply unacceptable. I love the this app store and I enjoy my membership with them.. but to make lives harder for your members (instead of easier) is just bad for business.

by Leatherface38

Yes, so when you open GameStop at the bottom right is a tab that reads rewards. And when you tap on it, it takes you to your powerup rewards page. In the middle on the right side of the page right over top of the tab for gamerinformer that reads view latest is a tab that reads card details.
Now when u tap on that tab it opens up your card details like, membership status and account number. So at the bottom of this page is a message that reads(want to have easy access to your trade credit? Provide your membership card pin). And when u tap onto the message it takes u to another page.
So on this page it shows the back of a physical card where u would find the membership card’s PIN number. And under the card is a symbol and the words enter membership card pin with 4 squares under them. And under the squares is another message that reads (I don’t have a pin). We who have the digital cards don’t have a pin to enter so how can we have easy access to our trade credit when we don’t have a pin?
That part of GameStop needs work cause even the store workers and the this app help line have no answer on how to help me access my trade credit. In store they didn’t even know how to put the trade credit on my account. They gave it to me on a trade credit card. Please update that part of GameStop so it’s easier to add and access trade credit on the digital cards.

Thanks😁

by Ike2100

As a consumer I have had nothing but great experiences shopping at this app for all my video game related products and the team at the store I shop at is 5 Star Good! GameStop however is a different story and unfortunately GameStop isn’t fully functional and though it recently received an overhaul it still is not very consumer friendly and I have experienced numerous glitches and problems with GameStop ! One issue that has been extremely frustrating as a consumer is that the “Pre-orders” tracking feature has not been working in I don’t know how many months! I can’t remember the last time I was able to track my pre-orders without having any issues! Currently, when I select “Pre-orders only” under the “My Orders” section of GameStop all I get is an error message that says “No connection to server” and as such GameStop is incapable of displaying my pre-orders :/ I have even had trouble placing orders through GameStop and instead have resorted to visiting the website or calling the store in such situations. Overall it has a decent interface but this app still needs to fix the functionality of GameStop !

by MLinton4

Ever since the “major” overhaul they did to GameStop a couple of years ago, it’s taken a downturn. Before, you could score 5 PUR points per day by checking in on GameStop if you were near a store, and now that’s been done away with. Nothing is streamlined anymore, you have to go around the world just to view your preorders, trade values, and pretty much anything except for basic prices. Pre-update, it was easy to search different stores/locations for specific items, now it’s a hassle that will only cause you headaches. While they did improve the search bar itself and the loading errors (after years of constant issues), they traded off the better accessibility it once had. Instead of fixing all of the previous issues with GameStop , they decided to simply get rid of everything that caused them problems entirely. So if you just want pricing, GameStop is fine for that. If you’re looking for detailed info regarding a store/game/preorder or anything else, you’re better off saving a link to your PUR account or the this app website to your phone’s browser.

by His_Kitten9895

There is a lot of misconceptions when it comes to this app when it come to their memberships, trading policies, returns and so on. The one thing that they need to work on though is GameStop . Sometimes it doesn’t show my preorders and most the time it doesn’t tell me the right date of when my preorder product comes out.
I would also like to mention that the company doesn’t hide anything from their customers, there policies are always printed out on the back of the receipts so there’s always a remember of how returning a product works. Last time I bought a preowned system their policies are also written on the box right under the name of the system I bought. I would say that those you complain that they are being scammed have ever thought about the call and demand of an item that is being traded or returned.
That and I’ve save 100s of dollars using the pro membership and I maybe go to this app 3 or 4 times a year. I’ve never had my point taken for coupons unless I have redeemed them myself as it is a simple setting on your account page that you have to change when you officially set up you account online. Plus it gives you 250 extra points if you do finish your profile... THIS PART IS FREE BTW. I don’t know about you but I like free things... enough rambling now, overall great company but I would see about maybe sending out a overall new update for GameStop so it works smoothly like it use to...

by Etanlikey

The this app app after the developers changed the layout is now confusing. Where do we go to check in to receive power up rewards points? The only thing felt to have been improved after the renovation is the overall aesthetic and that is still flawed. Currently there is a “1uP” sale promotion within this app and conversely in GameStop and the first side scrolling of images doesn’t match the description; personally I was unaware that the Star Wars force pack contained a Detective Pikachu game for Nintendo 3DS, or that the “ultra slim charge pack for Xbox One” was in fact a Super Smash Bros 3DS game. Who asked for this update again? Either way please fix the issue regarding the interface mapping and clearly direct users to the proper navigation channels and not just information stating that we are able to when in fact there is no way to.

by Ole Beasterson

Love you and I love the new app. But I wanted to let you know what I saw. I’m on an iPhone and when I was swiping down to the bottom the screen kind of glitched out and jumped up and down really fast. Like hundreds of times a second fast. I thought “oh that was weird,” did it again, and got the same result. Basically swipe down to the bottom and swipe down and just hold your finger down.

Maybe you’re already aware, maybe not.

One more for you, I placed (my first!) order, and I put in my current address. I just moved and still had my card attached to my old address, so long story short I used the wrong address. Then I went to correct it and put in the correct address, replaced the order, hit submit, and GameStop froze and gave me your spinning grey loading wheel for around 20 seconds, then they just froze. I closed GameStop and reopened it, and my cart was empty.

Long story short, you should make your app work like a google doc, not a word doc. Don’t need to hit save, whatever you put in is automatically saved and even if it freezes and crashes, it’s right there.

I really appreciate YOU whoever is reading this, and hope you have a great day. I love the direction this company is moving and wanted to share my feedback so you can continue to grow better.

Thanks!
Andrew

by Koala Guy 69 Ape

I bought a bunch of figurines, a couple flags, hoodies to wear while streaming. Speaking of my twitch Set up, I bought almost my entire stream set up (excluding my pc of course, but maybe soon plz this app❤️) from this store. Some online and in store. However the quality the packaging remained in was the same in store as online both were excellent. I favored the in store experience a bit more because while there are reviews for certain items, The employees at my this app are extremely helpful on selecting the correct item. For instance which streaming camera should I get? Or which capture card is better for what I need? My point being is I’ve never ever had a problem with an online purchase or an in store purchase. I must say the hoodies are cozy.

by The Gamestop Incestor

Hi my name is Brandon and I’ve been shopping in your store since I was a kid. Now that your transforming into an e-commerce giant for all your electronic needs I will be continuing to shop at this app and only this app any time I need any electronic device.
I’m a first time investor in the stock market and I’m happy to tell you that I’m all in on your company. I truly believe in this app and I believe HF got greedy and planned on running this app into the ground for there own personal gain. I won’t stop, can’t stop, buying this app and hope to see this company grow so I can pass my childhood on to my kids. I don’t have a lot of money and I don’t come from money but I will hold 100 this app shares till I die and pass those on to my kids. I just wanna truly thank DFV,RC and his team for making dreams come true, even if I have to lose everything in the process.

by Simman

Around a year ago, GameStop was straight out of the early 2000s. GameStop pages were just wrapped web pages and loaded slowly. Now, it’s a completely different story. There’s continuous updates and improvements to make GameStop run faster and more efficient. GameStop is now completely redesigned with a modern homepage and account menu. I love being able to easily keep track of my points and rewards now. GameStop is truly in the 21st century now. I would love to see continuous performance improvements to load times. An overhauled cart and order status section is extremely needed. I’d like to be able to wish list products, create and edit lists, cancel orders and preorders in GameStop , and be able to post product reviews in GameStop . An enhanced experience for redeeming rewards would be welcomed. Keep up the great work!

by SGA Jesse T S-2431

Hi My names Jesse Twomey and I’m an SGA here in Seguin Tx store 2431. I’m not giving you guys a 5 start because I work for you all but because the customer support service is phenomenally better than any other support service out there. You guys are fast and technical, you guys do whatever you can to satisfy your customers and employees who are looking for help. I just had someone recently merge an account so I can gain access back on GameStop took him 5 - 10 minutes to do something more difficult than most. He was awesome good manners great small talk and didn’t talk to much or too little, I regret not getting his name because I would definitely mention him with his permission. If he isn’t making more than $15 an hour than he needs a raise. People like him keep our support system clean and organized, this community of gamers and collectors and support operators is awesome. Keep up the great work this app! We make this community better!

by Kid_Can_

In the past couple decades, this app has most certainly left a bad mark on our memories of selling us short and then turning around and selling our very items that were purchased from us at mere pennies to an exorbant price tag of near new or a ridiculous offer of an in-store credit; however, in recent months, this app has come under new direction with a promising new plan to revamp the online gaming community in ways we as consumers have never experienced! It seems that with a fresh mindset and a new head on it’s shoulders, this app may no longer be the cheapskate of the block, but rather the turn of the century!

by Mookie Da Goon

Let’s be realistic, we all know we love this app but also hate them at the same time LOL ! The reason why i say we also hate this app is because their really cheap !!! A perfect example of this is i can buy a brand new game for example a Xbox game for $6o and let’s say i open the brand new game infront of them. Even if i didn't play the game and i open the wrap in front of them and try to sell the still brand new game just without the wrapper, this app will probably give me around $3o the most and that’s just me being nice to this app. How does that make sense? How do you give me $3o for a game that i literally just bought not even a few seconds ago and opened it in front them and tried to sell it back to them? All you had to do is put another wrap around the game and bang it’s a brand new game, & and give me what i actually paid for. But since this app will forever be cheap there’s probably no changing their policies! But i also love this app because they do sell their games for cheap too.

by Kevinsmak

Trying to register your power up card online? Good luck! Don’t buy the power up card they will tell you it takes 2 days to become active and for me it never switched over and really? 2 days what are we in 1995? Lol Called the store they said go to the website, which takes you to this app’s website. Searched online for the support number and waited 42 minutes till someone answered. Then they wouldn’t let me make sure it’s active because I was not on the main account holder. I understand security but you can activate the card when I have all the info, card and receipt in front of me purchased by me. They wouldn’t even check, about to take everything back, will never buy the pro card against. Man this app I really liked your store for a long time and now this...from a tech you need a better process or company to rely on.

by Themusicman08

I am very disappointed with the apps design and excess ability. Let’s say you have someone who is visually impaired and they have a niece, nephew, or a son, or daughter. Maybe the parents, or grandparents might not play video games, but the examples that I have mentioned do. You would like to be able to be independent and shop on this application for video game systems, or games. Unfortunately, if you are visually impaired and use voiceover, you are unable to do this. I understand that app developers are not familiar with voiceover, this is one of those times, that GameStop developers should be familiar with voiceover. It’s on every Apple device that is out there running the latest iOS. I hope that game stop take a look at this and re-designed GameStop. Turning on and off voiceover does not help us. I am not going to use the magnifier option in accessibility to run my iPhone battery down. That makes absolutely no sense. I would like to even shop for myself using GameStop. However, I can’t. Because of the reasons I have mentioned above in this review.

by MangoShade

Normally I’m one who believes this app is the best place for gamers overall, but I’ll admit I’ve been generous in the past with that. This new update, though? Complete and utter trash, and it makes me look like a fool for defending this company. First GameStop /website went down a week ago without warning, and when they did manage to work again it was a horrible mess. Trade in value checks not working, the weekly ad disappearing or not loading, the pre-ordered list all but breaking completely....

The list could go on, but the main thing I’m beyond frustrated with is how completely messed up the pre-ordered section is. There is at least ten things missing from my list when I try to look here, but the website’s not much better with it saying everything has been released already (and since this this app-wide “update” I can’t access my preorders on the website at all!!).

How and why are we supposed to trust a company with our money when they keep pulling these moronic moves? Fix these constant server issues, guys, or I’ll be deleting GameStop and cancelling every single one of my preorders so I can take my money to a competent store.

by Megfgkkdjf

Do not get the pro membership it is not worth it you will save a few bucks on pre owned games, but half the time those discs will not work and this app will not let you return the game even if you bought it on the same day.

As a pro member your points will be secretly used for 5 dollar coupons as you increase more and more points. You will not be notified about this happening. I had a total of 109 thousand points all of which I was not able to use, since this app was stealing my points. I bought a Division 2 game and this app was giving ten dollars cash which goes onto the account (for buying the game); this too disappeared. Even if you try to deactivate this automatic funding of point it will be activated once you start earning enough points. Simply put, this app will do anything in order to keep them from losing they’re money - i.e. they will make sure you don’t get a free game, or discount, even if you’ve bought tons from the company and have been a long time member.

The only plus about this app is that you can buy a cheap disc game quickly since this chain is placed around the country in convenience. I, for a fact, will be buying directly from Microsoft or Sony from this point forward, both of these companies are a lot more organized and customer service respondent.

by Me This Guy Right Here

GameStop has some some nice features but ultimately is just frustrating to use. When your trying to search for games some of the filters don’t work. For example the pick up in store filter will show me games I’ll click on them and it will say not available in my store. My biggest issue is when you are scrolling thru games it will just randomly bring you back to the top and you will have to scroll back down again just to get a little further then previously and have it go to the top again. This has been a problem for a long time on GameStop and they have done nothing to fix it. You basically can only use GameStop to look up specific things. The trade in value feature is nice if you like to trade in games. I also like how it tells you if an item is in stock and at which store. Nothing can really make up for that scrolling problem for me though.

by Jillibean!

I’ve had GameStop for a couple of years. When GameStop is actually working it has a few great features: 1. The trade stash which gives you an estimate on trade-in values for items you may want to trade; 2. Redeeming rewards points for coupons; 3. Looking up an item, checking store availability, and placing a hold request. These are the features I use the most (again, when it actually decides to work).

As other users have pointed out, GameStop is really unreliable. It is common to have store employees say GameStop has a “glitch” and is being worked on. This can be very inconvenient if you planned to use a coupon or redeem points and GameStop gives you errors. I continue to use it because it’s more user friendly than the website (in my opinion). I do wish they would actually consider the reviews and maybe find a better developer that can build a functional app.

by Pweepins

I have turned off all notifications in app, and outside of GameStop and I'm still getting notifications. It will log me out randomly, sometimes while in the middle of trying to do something, and it's super unreliable.

Also it won't let you send feedback, even while logged in. It says you have to "set up a mail account". I've also had issues with not being able to pull up my power up rewards, saying my password that I've used 100x's is wrong so I have to reset it...

The list goes on. I've tried to call someone and talk to them about the notification issues and other things, but after waiting on hold for 30 minutes while I had to listen to two girls spoil the plots of games, and try and sell me others instead of just music I finally just hung up.

by The Long Nailed Tapper

This review is done on an iPhone.

Let me preface by saying I love the handiness of GameStop , but it could use some work. Should GameStop change, my score and review will change accordingly as well. I would really like to see GameStop flourish and have both customers and employees save time with GameStop.

Pros:
-Quick access to account information
-Easy coupon redemption
-Shows ongoing promotions
-Preorder information readily available
-Trade-in tab is handy
-GameInformer articles readily available (I have their membership, this probably affects availability of GameInformer articles)

Cons:
-Does not show every item available
-No Image Gallery; images are not large enough either
-Search engine needs tuning; when going to an item page and backing out to the search, it loads the beginning of the list again.
-Redirection to the mobile website; it seems GameStop isn’t equipped to handle certain things like the mobile website is capable of.
-GameInformer article icons unload and reload when scrolling or switching tabs.
-Every update logs you out of GameStop if you had an account logged in.
-Semi-Minor Issue: Cannot use barcode scanner for trade-in.
-Semi-Minor Issue: Dates for the beginning and end of promotions. (Not related to app functionality; consumer Quality of Life change I’d like to see.)
-Minor Issue: I’d like to send feedback without having to use my email.

by Nelly96

I love this app even with the absurd return credits lol but I’m giving it the review towards GameStop . It works fine but there’s this really one annoying glitch that keeps happening. When I’m scrolling through games and click on a game to see the details and then return to the list of games, the same games keep repeating. You keep scrolling down until the page is loading to load more games and the same games appear over and over again. I have to close GameStop and open it again for it to reset and then if I check out the details of another game, the same thing happens and I have to do the same thing to fix it which is close GameStop completely and open it again. Please fix the problem it’s very annoying. Once again, I love this app and have no problems with it. This review is towards GameStop . Thank you!!

by Imperfectuchiha300

I was using this app to add games and a ps4 console and I had 12 stuff in my cart and then added a pack for one of the games i wanted and then it said added to cart continue or go to cart and when I pressed continue I looked at the cart icon and it said one and I got so mad but I said oh ok and I added everything back and then added a different pack and it did the same thing, and I got even more mad but I thought that it would have done that for the last time and when i did it again and the same thing happened, I got so mad more mad then the time when I glitched down the stairs and got killed by a default in fortnite, so I deleted GameStop and downloaded it again wish me luck
Please fix

by Mgridgaway

Generally a good app, but searching for pre-owned games in-store is a major pain. Unlike the website, which will only show you stores that are currently carrying a game, GameStop shows you every single store in your area, which means you have to scroll through a long list to see if any have a green check.

Similarly, search results have no indication of whether a pre-owned game is in stock until you actually view the product list. If you're a collector looking for older games that are frequently or completely out of stock, you're much better off using the desktop version of the site.

Other than that, GameStop 's fine. Does what it needs to.

Update: Still a good app, and being able to calculate trade values on the fly is great. However, several of the art assets near the top of GameStop are broken on phones with a notch. It’s been like this for months and is mildly annoying.