ReSound Smart app not working? crashes or has problems?

ReSound Smart Status

Published by ReSound on 2023-10-10

The ReSound Smart™ app is compatible with the following hearing aids:
• ReSound LiNX2™ • ReSound LiNX™ • ReSound LiNX TS™ • ReSound
ENZO2™ • ReSound ENZO™ • ReSound UpSmart™ The ReSound Smart app lets
you control your hearing aids directly from your mobile device. You can change
programs, and make simple or more advanced sound adjustments and save them as
favorites.

I have a problem with ReSound Smart

Are you having issues? Select the issue you are having below and provide feedback to ReSound Smart.

User reports:
No current problems

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problems reported in the last 24 hours

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Most reported problems

Reported Issues: 2 Comments

By Gerhard Berge 1 year ago

Works with iPhone, but can not connect to Apple watch 5. It ends in a loop continously trying.

By Marlyn Bischke 2 years ago

Sirs: Ever since downloading the most recent Apple update I am unable to change programs. It is stuck on iPhone.

Common dislikes about ReSound Smart app

- The app does not pair with the user's hearing aids after updating to iOS 15.4.

- If the user does not change the batteries immediately on low charge warning, the app freezes up and must be trashed and reinstalled.

Have a Problem with ReSound Smart? Report Issue

Common ReSound Smart Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot ReSound Smart app on iOS and Android devices. Solve all ReSound Smart app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

ReSound Smart iPhone Issues and Solutions

ReSound Smart iOS app crashes, not working, errors
ReSound Smart iOS app network issues
ReSound Smart on iOS has black/white screen

ReSound Smart Android App Issues and Solutions

ReSound Smart has errors/crashing/not working
ReSound Smart server network connectivity issues
ReSound Smart has black screen

ReSound Smart iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever ReSound Smart app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix ReSound Smart app crashes or not working on Iphone (iOS):

Close and restart the ReSound Smart app on iPhone
Update ReSound Smart app to the Latest Version for iOS
Uninstall and reinstall ReSound Smart iPhone app
Update your iPhone to the latest iOS version

Fix ReSound Smart on iPhone unable to connect to server/internet connection issues::

To resolve ReSound Smart network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix ReSound Smart black/white screen (blank screen) on iPhone:

Follow the ReSound Smart iOS app troubleshooting guide Here →

ReSound Smart Android App Issues and Solutions

Fix ReSound Smart not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent ReSound Smart app issues:

Force Stop the ReSound Smart App
1. On android, goto "Settings" » click ReSound Smart app. » click "Force Stop".

Update ReSound Smart to the latest version on PlayStore

Clear ReSound Smart App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "ReSound Smart app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch ReSound Smart.

Fix ReSound Smart unable to contact server/ ReSound Smart internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click ReSound Smart » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got ReSound Smart » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch ReSound Smart on android.

Solve ReSound Smart black/white screens issue on Android:

Follow the ReSound Smart android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at ReSound, developers of ReSound Smart.

89.66% Contact Match

Developer: GN Resound

E-Mail: [email protected]

Website: Visit ReSound Smart Website

100% Contact Match

Developer: GN Resound

E-Mail: [email protected]

Website: Visit GN Resound Website

About this app

If in doubt, please contact your hearing care professional. • Tinnitus manager: Adjust sound variation and frequency of the Tinnitus Sound Generator. The ReSound Smart app lets you control your hearing aids directly from your mobile device. Notes: Please contact your local ReSound representative for product and feature availability in your market. We recommend that the hearing aids run the latest software version. It can even help you find your hearing aids if you lose them. You can change programs, and make simple or more advanced sound adjustments and save them as favorites. ReSoundSmart helps you learn what you can do and how to do it. For more information please visit or the support website via the link in ReSoundSmart store.