ReSound Smart Reviews

In one word....Unreliable. I have had so many issues with ReSoundSmart and hearing aids it’s ridiculous. Want to answer your phone? 50/50 chance it will not work with the hearing aids. Phone will ring and when you answer it it “connects to hearing aids” but keeps ringing while locking you out of swapping to regular phone. All the while the person on the other end can hear you so they start talking but you can’t hear them. Very embarrassing to ask your BOSS to repeat himself because your hearing aids are malfunctioning! Ok maybe just maybe it is an Apple issue but then it is across the board... want to listen to an audio book meh maybe it will work maybe not at any point one or both hearing aids will drop out (I’m not moving and my phone is in front of me not moving) I have spent a lot of time on tech support and had my hearing aids tested and adjusted multiple times. (Not cheap) It’s so bad that I have resorted to just turning off my blue tooth at times if I know I will be on a conference call and use an old over the ear set of headphones with an adapter.
Also why can’t I adjust EVERYTHING on my hearing aids I’m the one using them I should be able to make them perfect in the settings!!!

Edit.... update did not fix any of my issues.

If I don’t change the batteries immediately on low charge warning ReSoundSmart freezes up and must be trashed and reinstalled. How many years must this go on???)

If not compatible with my ReSound HA, what good is it?

App will not operate with my I Phone with the 15.4 update. Hopefully this can be corrected in the near future

I tried to update ReSoundSmart so after I deleted it now I can’t get it to show on my home screen and it always can’t find my hearing aids and wants me to pair them but they already are paired.

Worthless app.

I’ll provide some support: if your GN app is consistently in mono and refuses to connect to both aides then step 1) restart your device. step 2) buy a better pair of hearing aides.

The title says it all. ReSoundSmart worked great for me but after updating to iOS 15.4 last night, it will not pair with my hearing aids. I can no longer use ReSoundSmart to control my volume/programs when I am in loud, blaring environments. I am so upset. I use ReSoundSmart every day

I have been using Resound LINX2 hearing aids since 2015... Lately, updates to iOS and the Resound “Smart” application have introduced problems maintaining Bluetooth connectivity to my iPhone SE, including the ability to hear either ringing of the number called, or the subsequent audio. On two occasions Resound reps have said the iPhone SE is incompatible, which ignores the fact that ReSoundSmart & SE have otherwise been compatible for several years.

Any time I intend to make a phone call, it usually requires going back to settings to confirm that level of Bluetooth connectivity; most often there is. Next, I need to confirm the connection status in the SMART app. (Anytime the Smart app is no longer the active window, connectivity is lost.) As a result, a “pause” is necessary while SMART app re-connects, which takes from several seconds, or it may “hang” & require closing & re-launching the SMART app, which increasingly doesn’t work, even though Settings indicates an iPhone Bluetooth connection. On occasion, even though Settings & the SMART app indicate connection, there is no audible ringing, or speech. The Client is out of communication until inexplicably, a haphazard application executes, but with no notice.

Doesn’t work with my earphone. 1. Won’t go off demo mode 2. Won’t retain settings so you have to go through the demo mode and set each time. 3. Volume of the ear phone won’t adjust down. Version 4.15 installed.
Costco purchased can’t use them as much as I need them.

ReSoundSmart worked really good for several years now. However, after I updated my iPhone to iOS 15.4. It won’t load correctly asked me to pair my hearing aids with the iPhone every time I turn back my phone on. Obviously this is very inconvenient. Can you please make ReSoundSmart compatible with this new 15.4 and future iOS updates?

I’ve been using the Resound paired with a Cochlear device, and have had nothing but trouble with it and the apps. I traded a Samsung S8 Edge phone for an iPhone 6S plus ( my sister’s) so it would be more compatible. I’ve had this for over a year. Started having more trouble with dropping Bluetooth. Blaming the s6 for running out of memory (16GB), I recently bought a new iPhone XS. With 64GB. The past few days, the Resound worked great. Today it won’t connect at all. I’ve loaded and reloaded ReSoundSmart . Nothing. The iPhone Bluetooth works with everything else. When trying to listen to TV through the tv sound adapter, the adapter icon shows in ReSoundSmart , and the yellow and green lights on the adapter are steady, showing that the device is connected to the iPhone, but the hearing aid won’t connect to ReSoundSmart . Finally it lost Bluetooth connection altogether. I’m wearing a demo HA because my own has been sent back to the manufacturer for the upteenth time for various problems. The two stars are for both app AND hearing aid! I would have given one star but will give credit for those days when it DOES work right, because then it’s great. I think the engineers at Resound need to go back and start all over again from scratch and then introduce a hearing device that will work consistently instead of one that only works part time!!

Like other reviewers, the hearing aids are brand new for me, replacing the last generation of the same brand. In fairness to ReSound, the aids themselves are very much better... Custom power ear molds for a better fit, sound set 8 decibels below the old ones and very effective at 50% of full power. When streaming music or video, device power is close to mute and I can hear clearly.
Got my iPhone a couple of days ago, so just have used it a few times, but again, agree that ability to hear callers is much, much better and it's up to me now to learn how to control volume, etc.
Is ReSoundSmart perfect? No, and I hope with others that ReSoundSmart developers are listening to us. (There were complaints that ReSoundSmart doesn't deserve a rating of 17... I believe "17" is the low number of reviews written, not an actual rating by anyone, so it's important for all of us to keep providing critically accurate feedback!) The actual app rating is closer to an average of 2+, and that's disappointing for all of us, I think.
I agree ReSoundSmart is slow to load, I wish it would stay connected to both my iPad and my iPhone and I wish that I did not have to control volume settings so many different ways... But I'm still learning! Let's stay tuned to see if the developers are listening, too.

I have used this program for nine months to connect my hearing aids to my iPhone and have been able to stream music, listen to audible books and use the phone. The sound is decent – nothing an audiophile would write home about – but very convenient and I love being able to listen to music when those around me don't even know! Then a few days ago my hearing aids stopped connecting. I am not running a different iOS version; I have paired it several times and it still will not play even though it shows it is connected through the accessibility option on the iPhone – but the ReSound app will not connect – very frustrating after having it work so well for nine months. One other big issue is how difficult it makes it to use my Bluetooth in my car – when my hearing aids were working – they competed with playing music using my Bluetooth sound system in the car. I hope these app developers keep working on improving ReSoundSmart – it has great potential – but I will look at other brands when I upgrade my hearing aids to see if their Bluetooth connectivity/reliability is any better.

Left and right channels are reversed.

Never had an issue connecting via Bluetooth with my iPhone 6. Straightforward and uncomplicated. Of all the various features available in ReSoundSmart , there really are only three which one uses on a regular basis: volume, program selection, and sound enhancer for noise and wind reduction. Rather than spreading these three features across multiple different pages of ReSoundSmart , it would be a significant improvement if they were all available on one page. The four program buttons could be on the top, the volume control in the middle, and a button to access the sound enhancer somewhere conveniently accessible on that page. As it is now, one must change the volume on one page, swipe across to another page to change the program selection, and then hit the “… [more]” button at the top of that page just to access the sound enhancer button among a list of rarely used features like favorites and treble/bass. The information in ReSoundSmart for my particular hearing aid model incorrectly lists a 13 battery as the appropriate one rather than a 312 and the battery life indicator is essentially useless as I’ve never seen it showing anything other than full battery until after I’ve already heard the low battery chime in the aids. It should gradually show less available power like a gas indicator in one’s car.

I’ve had my Lynx 9’s for nearly 3 months, connecting to my iPhone 5. The aids are excellent and the program controls in ReSoundSmart work great. Occasionally paring is a problem requiring phone reset, but no biggie. Now the two BIGGIES:
1. Phone answering is terrible. Incoming calls default to the aids and take 5-10 seconds to connect. Dropouts are frequent and sometimes calls disconnect one or both sides of a conversation. With background noise, the conversations are often impossible to hear. Outgoing calls give the user the option to choose phone vs aids. I select phone every time and it works fine. Please, please give us a default setting so calls are answered to phone and not aids, and also fix the issue.
2. Music streaming from the phone library is of extremely poor quality and much much worse than conventional ear buds or BT buds. Bass is minimal and highs exaggerated. ReSoundSmart gives no equalization control and the iPhone equalizer settings do very little. I consider this function unusable and go back to buds for music. Unacceptable. Give us better sound from the phone or an in app equalizer that can fix it.

Fix the two BIGGIES and you’ll get 5 stars.

Often doesn’t connect and when it does, it does not remain up for long. Have had to delete & reload app and re-pair hearing aids many times to get it to work.

I have had a single Resound Linx2 for a little over a year now and have used the Smart app consistently with no issues all that time. I'm not sure why so many users experience so many problems.
I use it to stream music and radio from my iPhone nearly daily. I manually use the switch on my aid to use the TV streamer but sometimes open ReSoundSmart for adjustments.
At work, I recently got a Bluetooth capable Cisco VOIP phone and I paired my phone clip to it. No problem. I then bought a Plantronics BT 300 USB Bluetooth dongle so that I can easily switch to PC for audio and even VOIP calls over Lync (IM). Guess what? No issues!
There are a few minor annoyances like the iPhone program only appears in ReSoundSmart when something calls it up and then disappears when not in use and it takes about 5 seconds to switch programs after I hang up a call using the phone clip, however it's a small inconvenience and this has been a game changer for me, giving me the same functionality that hearing people just take for granted.
For people with chronic issues, you may want to take your HAs in to your audiologist for firmware updates and of course make sure your mobile has all the latest updates installed at all times. I haven't updated the firmware on my HA since I bought it but will be doing so soon. Again, NO issues and one happy camper!!!

I was unable to use ReSoundSmart after I installed 15.4. However I reread the developers instructions about deleting ReSoundSmart and forgetting the hearing aids and starting over. Once I did that it worked perfectly

Review in revision …. ReSound Tech Support is superb! Instructions provided to me by email worked perfectly! Well done, folks!

The iPhone app is a great tool that I use many times a day to adapt my HAs to the changing environments at work, home, restaurants, etc. I like it better than messing with the button on my HAs. Pretty reliable and fairly quick.
The Apple Watch app has been problematic and has stopped working recently. Just get a spinning emblem that never connects to the HAs. Tried deleting from watch and then from iPhone and reinstalling a couple times but no luck. Even tried it on a different watch. No difference. When it was working it was a bit slow but great for subtly changing the mode to/from restaurant or increasing the sensitivity (volume) when talking with someone. Wish it still worked.....
Update 30 Dec 16: Exchanged several emails with the company. After going thru normal trouble shooting steps they eventually said "take it to the Genius Bar - must be something wrong with the phone or watch". Since it's the only app having problems I was skeptical to say the least. Yep, Apple says everything is fine with the hardware. It's an app issue.

I have had my Resound heating aids for about 4 years. ReSoundSmart worked fine the first year. Since then, not so much. ReSoundSmart disconnects and just simply will not reconnect and it becomes worthless at that point.

I have tried ..
1. Shutting my phone down and restarting.
2. Allowing a ReSoundSmart to work in the background
3 making sure my IOS is up to date for my iPhone 7
4 deleting and reinstalling ReSoundSmart .
5 checking Bluetooth to make sure they are connected.

I CAN triple click my button and the phone allows access through the built in iPhone app ,but the Resound “Smart” app is not so smart.

# 4 seems to be the best and it will hook up and work for about 10 minutes and the no more.

I always get a message of “hearing aids not connected” after the first use. Same with my Apple Watch “trouble connecting”. Again, I can uninstall and reinstall and ReSoundSmart works but only for awhile.

Worse yet is trying to contact Resound and no way to do it. You would reasonably expect that a company that provided the cutting edge with iPhone connection would try to keep the blade sharp.

I am nearing the practical end of life for the pair I currently have. I am pretty sure the newer models are much better but this relaxed attitude about fixing what doesn’t work has to factor into my decision to buy Resound again.

Very disappointed
Robert Smith

This “upgrade” has seriously impacted my life. I’m visually-impaired, and the older interface (on both my iPhone and Apple Watch) was much, much easier to use. The new interface is a nightmare; I can’t find most of the functionality I’m used to. It took me a long time to even figure out how to just find mute.

As bad as this all is, the real problem is NO real support for VoiceOver. I could forgive the unnecessarily complex interface if VoiceOver worked. But it’s (at best) hit-or-miss. This, to me, is a serious lack for an assistive device. Right now, I’m more-or-less relying on the buttons on my hearing aids to do things like change modes. It’s slow and clumsy, but I can do it.

Frankly, this is all a disappointment, especially coming from a company that makes such good products. It looks like they dropped usability in favor of “design” and fell flat as a result. I wish I hadn’t upgraded

I have had the hearing aids for 4 years and up to the last 2 months they have worked great with ReSoundSmart but now they won’t connect when using ReSoundSmart the only way to restore the connection is to delete ReSoundSmart the reinstall ReSoundSmart . The iPhone hearing ad program in settings tells me I am connected but the Resound Smart app tells me I am not connected. This is a large problem since I use a location to change programs. I see other customers are having the same issue. Are you going to fix this so it works with older model hearing ads I also think the new style app is no longer user friendly and having to wait for the ap to reconnect every time you use ReSoundSmart is a problem since it can take 5 to 10 second to do this when I am only making a program change for the conditions of the place I am now in.

This has removed all the functionality of the previous version! First; Apple Watch integration is useless. Not only does it not work with the most recent watch faces as a complication, it will only function on the watch if the iPhone app is open and displayed on the screen. Yep. You read that correctly. If you have ReSoundSmart open and even blank the screen on your iPhone, the watch app disconnects. That makes the watch app useless! Second: the new app has to reconnect to the hearing aids every time you open it. Even if it is “running” in the back ground or if you blank your screen, when you unlock your phone it will show ReSoundSmart disconnected and take several seconds to reconnect to the hearing aids

Come on folks. There are 13 year olds developing better apps than this. This new app feels like an “Alpha” test.

With iOS10 the LiNX2 hearing aid integration was amazing. There was an almost instantaneous connection. But now with iOS11 and months of apologizing to my clients for the inability of my iPhone to connect quickly, I am frustrated and disappointed. Apparently every few months there is a firmware update for many hearing aids, but not Resound. And the users are never informed of a Firmware update, they will only inform the Audiologist. We don’t know there is an update or what it corrects. This is intolerable.

Update, April 7, 2018. My Audiologist has figured out that Resound shipped my hearing aid in July 2015 without the May 2015 firmware update. They shipped 5.4.4 Firmware, not the May 2015 update 5.4.5. This indicates no updates for almost 3 years and nothing for iOS11.

My Audiologist also indicated the official Resound response was that my Resound LiNX2 hearing aids will take 2 to 3 seconds to connect. The iOS10 response was within around a tenth of a second. The iOS11 response is in the 2 or 3 second range maybe. Sometimes one connects and the second is silent for many seconds. This makes it impossible to respond to automated answering phone lines like Apple Care.

Time marches on Resound. It’s has been over 6 month without an update. Get it fixed.

I have been a devout resound customer for three generations of hearing aids. It may be time for me to forget them. My first purchase was because they claimed it would work with Apple Watch, then they blamed apple, now apple even offer connectivity to the watch directly with health related devises yet ReSound does not even attempt to improve its products. The watch support is non-functional and designed by a person who does not understand programming, apple or those of us with hearing impairments. I even pushed them through my hearing professional and it fell on deaf ears (pun intended)! Resound please contact me through Johnson audiology or call me back if you care and want me to keep spending (over $20,000 to date just from me, fellow hearing impaired patrons, stand together and demand your moneys worth). Thank you! Mike

ReSoundSmart has so much potential, but it is missing in the implementation. Obviously, the features like volume control, base and treble, and potentially the sound enhancer, are great features to provide in an app that pairs with the hearing aids by Bluetooth. That's a gimme. BUT, trying to find the features is infuriating! Beyond the volume controls, finding the other settings defies logic. Makes me wonder if the developers spent any time with users to see them hunting for the features! If you have to explain it over and over, it needs to be changed! If I want to adjust the bass and treble, or enhance the sound, or adjust for wind noise, etc. it should all be right there in the menu. Instead, some features are found (or can't be found) in places that one can only guess at. Totally illogical and, apparently, random navigation. You guys surely can do better. Spend some time with a new user, and don't tell them how it works WATCH them struggle to find stuff, and fix it! Don't expect them to adjust to YOUR "logic". Almost unusable beyond basic volume control. Totally illogical navigation!

When ReSoundSmart works it’s great
BUT it’s unreliable
It works......then quits I delete ReSoundSmart ....reload it
It Works .......then quits I delete......reload
Works .......delete......reload
Works .......quits ......Etc etc.......
Very frustrating

Hope that can be fixed.
2 stars because when it works I like it.
Doesn’t get 5stars because...... It works .... then..quits I delete ReSoundSmart ......reload etc. over and over.

-*- They recently up dated ReSoundSmart . -*-
Thanks
But I really am still having problems it doesn’t stay connected. I have LS962-DRWs
Getting it to connect can be difficult. Having to disconnect “Forget this device” turn my phone off...then back on - restart the iPhone’s setup process for the hearing aids and then turning the HAs back on is a continuing process.
If ReSoundSmart starts after that it’s wonderful.

Very very frustrating. When it works I’m able to turn the TV down because of the ability of ReSoundSmart to adjust the hearing aids.
Thank you for the aids and app, I hope your are able to get ReSoundSmart to be consistent.

I’d love to give 5*s because when it works it’s great, but again it needs to be more reliable.
Thank you

Only been wearing my hearing aids for 1.5 wks. Have to say I like having ReSoundSmart to help adjust the hearing aids in different situations. I am a tech person by profession. I like that you can control the volume for each HA, and control the treble and bass. I like that you can set "place" favorites. It makes going back and forth to work easy.

I also like that there is a watch app available.

I would like to see the following added or improved:

1. The ability to add favorites to the home screen. It would be nice to pick and choose which ones to add. This way when I go into a conference room with a small group, I don't have to do three steps to change the program. It would be nice to just open ReSoundSmart and have it there.

2. You should also add a widget. It should include your favorites. That would make it easier to change your programs too.

3. Add a battery indicator. It would be great to have one in ReSoundSmart , in the widget, and on the watch app.

4. Add favorites to the watch app too!

I have use ReSoundSmart with my hearing aid for about 2 1/2 years and had some connectivity issue here and there but about 7/8 months ago my IPhone 6 Plus stopped working with my Resound hearing aids. GN Resound Linx9 TS MFI 61 MINI RIC LFT/RGHT. They just stopped connect cams up in a gray mode and appears to attempted to connect but cycled but stayed the same Not Connected. And saving grace my IPhone 5s was still connecting with hearing aids. I lost Screen on the I5s and now have A IPhone 6 and still have the 6plus, now neither connect. I have deleted App and reinstalled several times and checked Bluetooth functions and accessibility and No Joy. Is there any where to turn since the problem started even with the installation personnel assistance at VA.

I have used ReSoundSmart primarily for adjusting my recently purchased hearing aid settings and switching programs including streaming from TV. But today I lost my hearing aid on the golf course but found it with the help of ReSoundSmart 's finder. It truly was like finding a needle in a haystack. After I realized I lost my right hearing aid, I got back in a cart and tried to retrace my movements while playing. I did not keep ReSoundSmart open when I did that, so when I finished without finding the hearing aid, I thought it was gone. But when I went back to Costco to file a lost claim, the hearing aid tech suggested we look at ReSoundSmart again and sure enough, it noted that an hour ago (when I was on the course looking) the hearing aid was near the 6th hole green. So I went back and sure enough ReSoundSmart worked like a digital geiger counter and I found the missing aid in about 5 minutes. Amazing that I found it! Even if you don't like other aspects of ReSoundSmart , it is well worth it for the "finder."

I love ReSoundSmart it has been really helpful for me my review stays at 5 stars but one of the things that is confusing me is it shows that ReSoundSmart will be updated I have seen this in ReSoundSmart for about 7 months and I haven’t seen any actual update issued for ReSoundSmart I have seen some of the features that will be available that will be really helpful for me especially with the job that I have it will come in handy but I would like to know when the next update will be available I’m getting to excited and want to play with the next update or is it a new app that I don’t know about yet but anyways I’m looking forward to the next update whenever it gets here keep up the good work developers

The new app would not connect but now it does. The iPhone was at fault. My hearing aids were not connecting to my iPhone. I needed to remove them from my iPhone. I turned them on one at a time and had to connect (pair) them before it would allow me to “forget the device”. I did some of this several times before I could remove one. Then I removed the other. I then paired both hearing aids together.
I then opened ReSoundSmart and it found my hearing aids. It works much the same way as the previous version but the layout is different.
ReSoundSmart seems to give you different function depending on your hearing aid model.