The ReSound Smart™ app is compatible with the following hearing aids:
• ReSound LiNX2™ • ReSound LiNX™ • ReSound LiNX TS™ • ReSound
ENZO2™ • ReSound ENZO™ • ReSound UpSmart™ The ReSound Smart app lets
you control your hearing aids directly from your mobile device. You can change
Unreliable Bluetooth connectivity
I have been using Resound LINX2 hearing aids since 2015... Lately, updates to iOS and the Resound “Smart” application have introduced problems maintaining Bluetooth connectivity to my iPhone SE, including the ability to hear either ringing of the number called, or the subsequent audio. On two occasions Resound reps have said the iPhone SE is incompatible, which ignores the fact that the App & SE have otherwise been compatible for several years. Any time I intend to make a phone call, it usually requires going back to settings to confirm that level of Bluetooth connectivity; most often there is. Next, I need to confirm the connection status in the SMART app. (Anytime the Smart app is no longer the active window, connectivity is lost.) As a result, a “pause” is necessary while SMART app re-connects, which takes from several seconds, or it may “hang” & require closing & re-launching the SMART app, which increasingly doesn’t work, even though Settings indicates an iPhone Bluetooth connection. On occasion, even though Settings & the SMART app indicate connection, there is no audible ringing, or speech. The Client is out of communication until inexplicably, a haphazard application executes, but with no notice.
Suggested Improvements - Like the App
Only been wearing my hearing aids for 1.5 wks. Have to say I like having the app to help adjust the hearing aids in different situations. I am a tech person by profession. I like that you can control the volume for each HA, and control the treble and bass. I like that you can set "place" favorites. It makes going back and forth to work easy. I also like that there is a watch app available. I would like to see the following added or improved: 1. The ability to add favorites to the home screen. It would be nice to pick and choose which ones to add. This way when I go into a conference room with a small group, I don't have to do three steps to change the program. It would be nice to just open the app and have it there. 2. You should also add a widget. It should include your favorites. That would make it easier to change your programs too. 3. Add a battery indicator. It would be great to have one in the app, in the widget, and on the watch app. 4. Add favorites to the watch app too!
Hearing Aid finder works
I have used the app primarily for adjusting my recently purchased hearing aid settings and switching programs including streaming from TV. But today I lost my hearing aid on the golf course but found it with the help of the app's finder. It truly was like finding a needle in a haystack. After I realized I lost my right hearing aid, I got back in a cart and tried to retrace my movements while playing. I did not keep the app open when I did that, so when I finished without finding the hearing aid, I thought it was gone. But when I went back to Costco to file a lost claim, the hearing aid tech suggested we look at the app again and sure enough, it noted that an hour ago (when I was on the course looking) the hearing aid was near the 6th hole green. So I went back and sure enough the app worked like a digital geiger counter and I found the missing aid in about 5 minutes. Amazing that I found it! Even if you don't like other aspects of the app, it is well worth it for the "finder."
High Potential, User Interface not Intuitive
This app has so much potential, but it is missing in the implementation. Obviously, the features like volume control, base and treble, and potentially the sound enhancer, are great features to provide in an app that pairs with the hearing aids by Bluetooth. That's a gimme. BUT, trying to find the features is infuriating! Beyond the volume controls, finding the other settings defies logic. Makes me wonder if the developers spent any time with users to see them hunting for the features! If you have to explain it over and over, it needs to be changed! If I want to adjust the bass and treble, or enhance the sound, or adjust for wind noise, etc. it should all be right there in the menu. Instead, some features are found (or can't be found) in places that one can only guess at. Totally illogical and, apparently, random navigation. You guys surely can do better. Spend some time with a new user, and don't tell them how it works WATCH them struggle to find stuff, and fix it! Don't expect them to adjust to YOUR "logic". Almost unusable beyond basic volume control. Totally illogical navigation!
Phone app good, Watch app fair-when it works at all
The iPhone app is a great tool that I use many times a day to adapt my HAs to the changing environments at work, home, restaurants, etc. I like it better than messing with the button on my HAs. Pretty reliable and fairly quick. The Apple Watch app has been problematic and has stopped working recently. Just get a spinning emblem that never connects to the HAs. Tried deleting from watch and then from iPhone and reinstalling a couple times but no luck. Even tried it on a different watch. No difference. When it was working it was a bit slow but great for subtly changing the mode to/from restaurant or increasing the sensitivity (volume) when talking with someone. Wish it still worked..... Update 30 Dec 16: Exchanged several emails with the company. After going thru normal trouble shooting steps they eventually said "take it to the Genius Bar - must be something wrong with the phone or watch". Since it's the only app having problems I was skeptical to say the least. Yep, Apple says everything is fine with the hardware. It's an app issue.
This app doesn’t work.... at all
I have had my Resound heating aids for about 4 years. The app worked fine the first year. Since then, not so much. The app disconnects and just simply will not reconnect and it becomes worthless at that point. I have tried .. 1. Shutting my phone down and restarting. 2. Allowing a the app to work in the background 3 making sure my IOS is up to date for my iPhone 7 4 deleting and reinstalling the app. 5 checking Bluetooth to make sure they are connected. I CAN triple click my button and the phone allows access through the built in iPhone app ,but the Resound “Smart” app is not so smart. # 4 seems to be the best and it will hook up and work for about 10 minutes and the no more. I always get a message of “hearing aids not connected” after the first use. Same with my Apple Watch “trouble connecting”. Again, I can uninstall and reinstall and the app works but only for awhile. Worse yet is trying to contact Resound and no way to do it. You would reasonably expect that a company that provided the cutting edge with iPhone connection would try to keep the blade sharp. I am nearing the practical end of life for the pair I currently have. I am pretty sure the newer models are much better but this relaxed attitude about fixing what doesn’t work has to factor into my decision to buy Resound again. Very disappointed Robert Smith
I love this app it has been really helpful for me my review stays at 5 stars but one of the things that is confusing me is it shows that the app will be updated I have seen this in this app for about 7 months and I haven’t seen any actual update issued for this app I have seen some of the features that will be available that will be really helpful for me especially with the job that I have it will come in handy but I would like to know when the next update will be available I’m getting to excited and want to play with the next update or is it a new app that I don’t know about yet but anyways I’m looking forward to the next update whenever it gets here keep up the good work developers
Pretty much ruined for the visually-impaired.
This “upgrade” has seriously impacted my life. I’m visually-impaired, and the older interface (on both my iPhone and Apple Watch) was much, much easier to use. The new interface is a nightmare; I can’t find most of the functionality I’m used to. It took me a long time to even figure out how to just find mute. As bad as this all is, the real problem is NO real support for VoiceOver. I could forgive the unnecessarily complex interface if VoiceOver worked. But it’s (at best) hit-or-miss. This, to me, is a serious lack for an assistive device. Right now, I’m more-or-less relying on the buttons on my hearing aids to do things like change modes. It’s slow and clumsy, but I can do it. Frankly, this is all a disappointment, especially coming from a company that makes such good products. It looks like they dropped usability in favor of “design” and fell flat as a result. I wish I hadn’t upgraded
Will connect to Cala8 (Linx2)- iPhone at fault
The new app would not connect but now it does. The iPhone was at fault. My hearing aids were not connecting to my iPhone. I needed to remove them from my iPhone. I turned them on one at a time and had to connect (pair) them before it would allow me to “forget the device”. I did some of this several times before I could remove one. Then I removed the other. I then paired both hearing aids together. I then opened the app and it found my hearing aids. It works much the same way as the previous version but the layout is different. The app seems to give you different function depending on your hearing aid model.
I have use this app with my hearing aid for about 2 1/2 years and had some connectivity issue here and there but about 7/8 months ago my IPhone 6 Plus stopped working with my Resound hearing aids. GN Resound Linx9 TS MFI 61 MINI RIC LFT/RGHT. They just stopped connect cams up in a gray mode and appears to attempted to connect but cycled but stayed the same Not Connected. And saving grace my IPhone 5s was still connecting with hearing aids. I lost Screen on the I5s and now have A IPhone 6 and still have the 6plus, now neither connect. I have deleted App and reinstalled several times and checked Bluetooth functions and accessibility and No Joy. Is there any where to turn since the problem started even with the installation personnel assistance at VA.
I have had the hearing aids for 4 years and up to the last 2 months they have worked great with the app but now they won’t connect when using the app the only way to restore the connection is to delete the app the reinstall the app. The iPhone hearing ad program in settings tells me I am connected but the Resound Smart app tells me I am not connected. This is a large problem since I use a location to change programs. I see other customers are having the same issue. Are you going to fix this so it works with older model hearing ads I also think the new style app is no longer user friendly and having to wait for the ap to reconnect every time you use the app is a problem since it can take 5 to 10 second to do this when I am only making a program change for the conditions of the place I am now in.
When it works I like this App....... BUT
When this app works it’s great BUT it’s unreliable It works......then quits I delete the app ....reload it It Works .......then quits I delete......reload Works .......delete......reload Works .......quits ......Etc etc....... Very frustrating Hope that can be fixed. 2 stars because when it works I like it. Doesn’t get 5stars because...... It works .... then..quits I delete the app......reload etc. over and over. -*- They recently up dated the app. -*- Thanks But I really am still having problems it doesn’t stay connected. I have LS962-DRWs Getting it to connect can be difficult. Having to disconnect “Forget this device” turn my phone off...then back on - restart the iPhone’s setup process for the hearing aids and then turning the HAs back on is a continuing process. If the app starts after that it’s wonderful. Very very frustrating. When it works I’m able to turn the TV down because of the ability of the App to adjust the hearing aids. Thank you for the aids and app, I hope your are able to get the app to be consistent. I’d love to give 5*s because when it works it’s great, but again it needs to be more reliable. Thank you
Swing and a miss!
This has removed all the functionality of the previous version! First; Apple Watch integration is useless. Not only does it not work with the most recent watch faces as a complication, it will only function on the watch if the iPhone app is open and displayed on the screen. Yep. You read that correctly. If you have the app open and even blank the screen on your iPhone, the watch app disconnects. That makes the watch app useless! Second: the new app has to reconnect to the hearing aids every time you open it. Even if it is “running” in the back ground or if you blank your screen, when you unlock your phone it will show the app disconnected and take several seconds to reconnect to the hearing aids Come on folks. There are 13 year olds developing better apps than this. This new app feels like an “Alpha” test.
Hearing Aid Firmware updates
With iOS10 the LiNX2 hearing aid integration was amazing. There was an almost instantaneous connection. But now with iOS11 and months of apologizing to my clients for the inability of my iPhone to connect quickly, I am frustrated and disappointed. Apparently every few months there is a firmware update for many hearing aids, but not Resound. And the users are never informed of a Firmware update, they will only inform the Audiologist. We don’t know there is an update or what it corrects. This is intolerable. Update, April 7, 2018. My Audiologist has figured out that Resound shipped my hearing aid in July 2015 without the May 2015 firmware update. They shipped 5.4.4 Firmware, not the May 2015 update 5.4.5. This indicates no updates for almost 3 years and nothing for iOS11. My Audiologist also indicated the official Resound response was that my Resound LiNX2 hearing aids will take 2 to 3 seconds to connect. The iOS10 response was within around a tenth of a second. The iOS11 response is in the 2 or 3 second range maybe. Sometimes one connects and the second is silent for many seconds. This makes it impossible to respond to automated answering phone lines like Apple Care. Time marches on Resound. It’s has been over 6 month without an update. Get it fixed.
Resound needs to listen to its customers
I have been a devout resound customer for three generations of hearing aids. It may be time for me to forget them. My first purchase was because they claimed it would work with Apple Watch, then they blamed apple, now apple even offer connectivity to the watch directly with health related devises yet ReSound does not even attempt to improve its products. The watch support is non-functional and designed by a person who does not understand programming, apple or those of us with hearing impairments. I even pushed them through my hearing professional and it fell on deaf ears (pun intended)! Resound please contact me through Johnson audiology or call me back if you care and want me to keep spending (over $20,000 to date just from me, fellow hearing impaired patrons, stand together and demand your moneys worth). Thank you! Mike
Yes. ReSound Smart is quiet safe to use but use with caution. This is based on our NLP (Natural language processing) analysis of over 1,155 User Reviews sourced from the Appstore and the appstore cumulative rating of 2.5/5 . Justuseapp Safety Score for ReSound Smart Is 24.4/100.
Yes. ReSound Smart is legit, but not 100% legit to us. This conclusion was arrived at by running over 1,155 ReSound Smart User Reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, Justuseapp Legitimacy Score for ReSound Smart Is 24.4/100.
ReSound Smart works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or Contact Support.
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