Connexx Smart Direct app not working? crashes or has problems?

Connexx Smart Direct Status

Last Updated on 2019-12-19 by Sivantos Pte. Ltd.

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5 User reports:
App has problems

User reports 5

⚠️ Most reported problems ⚠️

Crashes

40.0%

Connection

20.0%

Not working

20.0%

Screen

20.0%

problems reported in the last 24 hours

24 hour clock ⏰

Summary of Connexx Smart Direct Problems 😠👌🔥

- App can be glitchy and requires troubleshooting for some users

- Bluetooth connectivity can be problematic for some users

- Adjustments made through the app reset to generic settings when hearing aids are powered down

- App needs refinement and improvement

Have a Problem with Connexx Smart Direct? Report Issue

Common Connexx Smart Direct Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Connexx Smart Direct app on iOS and Android devices. Solve all Connexx Smart Direct app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Connexx Smart Direct iPhone Issues and Solutions

Connexx Smart Direct iOS app crashes, not working, errors
Connexx Smart Direct iOS app network issues
Connexx Smart Direct on iOS has black/white screen

Connexx Smart Direct Android App Issues and Solutions

Connexx Smart Direct has errors/crashing/not working
Connexx Smart Direct server network connectivity issues
Connexx Smart Direct has black screen

Connexx Smart Direct iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Connexx Smart Direct app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Connexx Smart Direct app crashes or not working on Iphone (iOS):

Close and restart the Connexx Smart Direct app on iPhone
Update Connexx Smart Direct app to the Latest Version for iOS
Uninstall and reinstall Connexx Smart Direct iPhone app
Update your iPhone to the latest iOS version

Fix Connexx Smart Direct on iPhone unable to connect to server/internet connection issues::

To resolve Connexx Smart Direct network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Connexx Smart Direct black/white screen (blank screen) on iPhone:

Follow the Connexx Smart Direct iOS app troubleshooting guide Here →

Connexx Smart Direct Android App Issues and Solutions

Fix Connexx Smart Direct not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Connexx Smart Direct app issues:

Force Stop the Connexx Smart Direct App
1. On android, goto "Settings" » click Connexx Smart Direct app. » click "Force Stop".

Update Connexx Smart Direct to the latest version on PlayStore

Clear Connexx Smart Direct App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Connexx Smart Direct app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Connexx Smart Direct.

Fix Connexx Smart Direct unable to contact server/ Connexx Smart Direct internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Connexx Smart Direct » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Connexx Smart Direct » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Connexx Smart Direct on android.

Solve Connexx Smart Direct black/white screens issue on Android:

Follow the Connexx Smart Direct android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Sivantos Pte. Ltd., developers of Connexx Smart Direct.

Verified email ✔✔

E-Mail: [email protected]

Website: 🌍 Visit Connexx Smart Remote Website

Privacy Policy: https://www.sivantos.com/en/privacy-policy/

Developer: Sivantos Pte. Ltd.

80.95% Contact Match

Developer: Sivantos Pte. Ltd.

E-Mail: [email protected]

Website: 🌍 Visit Connexx Smart Connect Website

About this app

It does more than enable direct streaming, it also sends information to your hearing aids for the best possible hearing while you are on the move, ensuring your relaxation and safety whatever comes your way. The Connexx Smart Direct App gives you effortless hearing tailored to your individual lifestyle. PLEASE CAREFULLY READ THE MANUAL OF THE HEARING AIDS BEFORE USING ConnexxSmartDirect.