Elation Passport for Patients Reviews

It is a very straightforward app. But as pointed out in other reviews, every medical practice has it’s own patient portal and none of them interact with the other. In order for doctor’s to truly converse or exchange notes or health summary on a patient is for all of the portals to exchange information on the patient, provided the patient give permission for the portals to talk to each other. I’m not sure what role HIPPA plays in all of this; but it seems to me, if the patient gives each doctor permission, it should work out ok. This would then truely be doctor’s coming together as a team for the benefit of the patient. I personally believe that All specialized doctors should at least be reporting to a patient’s primary care doctor, so that doctor has a whole picture of what’s going on with their patient. I would think it would be difficult for a primary care doctor to properly treat a patient without all of the information on that patient’s health from all of the specialist the patient has seen.

I’ve used ElationPassport before and when functioning properly it’s an excellent application and reasonably accessible one at that. However, I have an IPhone XR with, ostensibly, the most current operating system and it seems as though ElationPassport is unsupported on my phone. To paint a picture: I click on ElationPassport , one second passes, and ElationPassport crashes. I haven’t any such issues with every other application on my phone, leading me to believe the issue lies within ElationPassport rather than my phone. I am hopeful that the developer will be able to remedy this soon and look forward to updating my review to to one extolling the true value of the application.

I love the convenience of ElationPassport ; the ease of communication with my doctor is awesome.

However:
1. ElationPassport seems to have a limit on the message size. My big complaint here: it gives you a generic failed to send error but doesn’t tell you why. If I break up my message into several chunks, it goes through. I expect that there is a hidden limit on the message size. Assuming that’s true, I need that limit greatly expanded, and a display of characters used vs available.
2. Does not support FaceID and doesn’t support any other authentication. I’d like to see it support FaceID and a third party 2-factor authenticator like Authy, Google, or Microsoft.
3. Is like to see a reply option to emails
4. I’d like to be able to choose which person I am responding to. My only choice is my primary doctor - but I see a different doctor in the office and I can’t reach out to get directly. I also can’t reach out to the front office staff - this means I have to call in or go through my doctor to talk to them — that’s a waste of her time & my time.
5. I’d like to see that attachments kept in a repository where I could go find them easily to reread.

ElationPassport needs to be updated to take advantage of features in iOS. I shouldn’t have to enter my email and password every time to authenticate when technologies such as Face ID and Touch ID exist. As it stands today, I have to hide the word suggestions on my keyboard when typing messages as they obscure the reply field. Word suggestions are not new, neither is Face/Touch ID. The time put forth developing the patent interface to this EMR platform needs to be increased as there is at most four updates a year but usually only “bug fixes”. If memory serves correctly, it took over a year to have ElationPassport take advantage of the larger screen on the newer iPhones.

Elation is trying to be a user-friendly and modern portal for correspondence between patients and our doctors. That’s great.

Unfortunately, ElationPassport has one astonishingly terrible limitation: you can’t be connected to more than one practices! That means if you have, say, two or three separate offices (ex: your pcp, your ob/gyn, your ENT doctor) that ALL use passport, ElationPassport will allow you access to one of those offices, but none of the others. There is no way to add another.

In the online portal, you can simply choose which medical group you are looking for and it will switch you to seeing communications from and with them. You can add as many as you want.

I’m astonished at this limitation. It seems uniquely stupid and like something they should have considered as soon as they created it, if they are trying to become a revolutionary communication tool for the medical industry as a whole. When I corresponded with Elation support, they said this is something they are aware of and plan to adjust eventually, but have no specific date or timeline for it.

ElationPassport is very hard to use on iPhone 12. The developer has never updated ElationPassport for the new screen layout. It’s literally impossible to hit the “Send” button when messaging with your provider because it is squished high up on the screen next to the battery indicator. I resort to using my pinky trying to touch it and it takes me half a dozen attempt to send.

The other common gripe is lack of support for biometric authentication. ElationPassport never supported either Touch ID or Face ID. There’s no integration with password managers either making logging in a real chore.

My biggest complaint is ElationPassport not saving message drafts. I lost 20 minutes worth of typing when I switched away from ElationPassport to look something up. When I switched back to ElationPassport , it restarted and forced me to log in. The message draft was gone.

These issues are not that hard to fix!

It’s a fairly simple concept and app. A way to communicate with your physician and store medical files. My greatest frustration is when replying on an iPhone. When the keyboard opens it covers the area where you are typing and you cannot read what you have written. Seems like such a simple fix but I’ve been using it for months and still no fix. I always end up logging in from my laptop to communicate with my doctor. Given others apps I’ve used from hospital systems and health insurance companies ElationPassport needs work.

Because it’s as of college interns wrote ElationPassport . No ability to set subject lines so it’s hard as hell to look for past messages by relevant subject. And in this day and age, an app that has no text search feature to ameliorate such a gap. As of now, I’ve to write my drs office 4-5x to follow up on past issues. A total waste of time because program management is nonexistent for ElationPassport that there’s void of basic features

Love ElationPassport! This allows me to communicate with my doctor on my phone easily, which used to be impossible. Anyone else who has had the painful experience of waiting on hold for a doctor to get back to you, I highly recommend you download ElationPassport. Ask your doctor if they use elation because it really helps the patient experience too.

I only use this because my doctor does and I’d rate lower than 1 star if possible. App is slow, clunky, and unintuitive. Extremely limited in options like log in choices, customization. Twice now it has crashed safari when changing appointments and lost all tabs in the process. ElationPassport is poor quality and doesn’t run well. If the forward facing part of their business is this bad doubtful they are safeguarding my information in any meaningful way. I hope my doctor doesn’t pay for this garbage

Seems like a big part of ElationPassport is communications with a doctor. After receiving a message from my physician, I just tried to write a message back only to find that the text composer was mostly covered up by the keyboard such that I couldn’t see/confirm what I was typing. This makes it impossible to compose a message as a reply. Unfortunately, these app developers don’t seem to thoroughly test their product before deploying.

Other reviewers have hit the main points. This is probably the only app on my entire
Phone that won’t use Touch ID or even allow me to have it remember my login. I have to authenticate on my phone multiple times already just to get to my home screen. I know it is senditive and private health data but I have other portal like health apps to communicate with doctors that allow the above, so so know it is at least possible.

From the doctor’s perspective, ElationPassport is close to useless. It only allows messaging with the patients, but cannot access the schedule, cannot prescribe, cannot look up labs.
In addition, the EMR itself is very limited, must make your own templates. Some of the issues I’ve been having for a year keep “being addressed, but NOT resolved. ; I am also having a lot of difficulty getting “credentialed “ by the EMR for controlled substance prescribing! Also, the “zoom telehealth “ does NOT work. WOULD NOT RECOMMEND THIS EMR.

It continues to amaze me how every service merchant (doctors and insurance companies included with restaurants and grocery stores) think I want another single use app on my mobile. I have so many, I don’t even know what half of the do or why I have them.

It even worse when ElationPassport won’t start. So now I get email notification saying there “is a message from you doctor” - but ElationPassport that I have to open to view it in won’t launch.

Honestly, I’m deleting ElationPassport and finding a new doctor that will just call if he there is a message for me.

When I try to type a message on my iPhone 5s, the page scrolls so that the message text is completely obscured by the keyboard. When I try to scroll so that the message text is visible, the keyboard is dismissed. When I tap the message text field, it moves down below the keyboard again.

Also, ElationPassport does not remember my login information even when I select that option. I have to enter my email address and password every time I get a notification that I have a message.

Doctors that choose to use ElationPassport for their patients either have no understanding of what a patient requires in an effective app or they simply don’t care.

Of the hundreds of apps that I have used and designed, ElationPassport gets top prize for the worst app that I have ever seen.

If I found out my doctor was using ElationPassport, I would immediately find a different doctor. Read the reviews and make up your own mind or better yet try it out for yourself.

I have 2 doctors who use this product. It only shows the first doc I entered on the phone. The only way you can see both is to go to the online version. The point of ElationPassport ? Useless if you have multiple docs- and isn’t that the POINT? Convenience. Not doing a very good job of selling your app to doctors. I deleted ElationPassport from my phone. Pointless.

Why can’t you zoom in on the lab report? The report is unreadable.

Update: still can’t zoom in on lab reports. This is a basic function on an iPhone.

Update 2: I contacted app support to ask about this limitation. Their response was to give me a lesson on how to zoom. I told them that was not the issue. Follow up response was to use a different device with a bigger screen. Seems Elation does not care about improving their app.

ElationPassport no longer pulls up the built in iOS password manager when logging in, which means I can’t log in as my password is random and super long. This renders ElationPassport completely useless, and I have to use the website instead.

Also the fact that you have to log in every single time instead of it saving your credentials and keeping you logged in is beyond annoying.

I like that I can easily send a message to my doctor using ElationPassport. The only problem that I have with ElationPassport is that I can only view one doctor’s account (the initial doctor that set up my account). I can’t toggle between my two different doctors that use this program. The only way I can view both doctors is if I login through safari or any internet browser.

You can’t use one email for multiple doctors. You’ll get notifications when different doctors add you into their Elation but you can only see the first doctor’s messages. You can’t change your password yourself and your doctor will need to initiate that on their end. If you done goofed and clicked the link your doctor sent you and didn’t finish your setup, you’re stuck until your doctor sends you another prompt.

Typically I'd have a really low bar for any "tech" my dr offers, but the Elation experience is legitimately great. I feel like my doc and I have stepped into the modern era. I can use this like I use my other apps and services. That can't be said for any other experience in healthcare.

I like having quick access to notes from my doctor. It’s easy to pull up and refer to lab results through ElationPassport . I also like that I can easily message my doctor through ElationPassport .

ElationPassport won’t work on my new phone with iOS 13.1.2. It crashes immediately when you try to open it. Previously I found it clunky and clearly untested (keyboard for instance blocking the the text box you type in). But now, in its current state, it’s unusable. I have even deleted ElationPassport and reloaded it. Still crashes.

Not a good look for your real customer, the doctor’s office you represent.