Breeze for Patients Reviews

this app helped guide me through getting my medical information down for my new doctor. It guided me through all the things I needed to let my new doctor know about my medical health. Using it in the future to login to my account, I should be able to update my information when there are changes to my health or medications. I hope I can get information in the future from my doctor there as well. I like this much better than having to take a lot of paperwork with me to my first appointment. It is easier than online medical websites I have used in the past.

I found this program to be be easy once I got past the first screen. It seems to be thorough, especially the legal permissions in case of incapacitation.
I filled this form out on my Apple phone and the questions were clearly written and easily understood. I did notice that when I changed screens I was at the bottom of the next screen and had to physically get to the top of the next screen. It might be a good idea for the next screens to automatically start at the top. Just a suggestion.

1. App is not family-friendly. It needs to be enabled for use with multiple patients, especially for minors.
My children and I see the same physician, however, Breeze is only single-threaded, thus rendering it useless.
See the FMHMobile app. They know how to do it right.

2. There are problems with sending messages to providers:

a) I receive an error message every time.
“ERROR: The data could not be read because it is missing.
^^ ”What is this??!? ^^
Yesterday, I sent a message to my provider and got this error. So, like most people, I tried it again 2 more times with the same result. Finally, I gave up and called provider and left a VM.
But... Guess what? Those 3 messages actually went through later. Frustrating.

b) The method of sending messages is a UX design nightmare.
I have to type it in like it’s an iMessage (1-line field that scrolls).
Well...When communicating with a doctor’s office, messages are usually longer than a text message.
The worst part about it is that there is no way to easily review the message before sending it (and then experiencing 2a above).
This needs to be displayed in a paragraph form that is easy to edit if necessary (like the format of Breeze review).

I found it easy to use and quickly got help from a live person, Ariel, at the doctors office when I had one small issue. I could list my medications accurately because I could use the numerous bottles to list them exactly as printed on the bottles. I’m surprised it was so easy for me. I can still get frustrated with computer “stuff”.

I’m glad I don’t ha e to use Breeze anymore. As I’m typing this, I can’t see anything I’m typing as the text color is white I guess? I had to use this for a doctor’s office and I have had tons of issues using it. From crashing to weird errors like text color, inability process payments and more, I am so glad I don’t have to use it anymore. Often I would call my office to manually do payments because it was such a pain, I really think Breeze needs some TLC since normally I don’t have any issues with tons of others apps. Please work on this for others...

Breeze froze when I was trying to update my allergy information and vaccination history when I tried to use Pre-Register for an upcoming appointment. Now it says I completed the Pre-Registration process and I cannot even see what got saved. I hope my doctor doesn’t expect the information to be accurate. Next time, I will delete everything - better to have it empty than have wrong data.
In addition, it will not open on my iPad, but at least it opens on the iPhone. Breeze is not very user friendly.

When filling out patient information, certain fields won’t allow free form writing. The drop downs do not have enough choices to be complete. Also neither my referring doctor, nor my primary care doctor showed up when I searched for them. Under ‘ethnicity’, I am half one and half another, there is no choice for that. These types of issues and others made it frustrating. Other parts were easy, like taking pics of insurance card.

I was told I can make my 20 dollar copay on Breeze , this is not the case nor record on Breeze of anything owed or payments made even though there is a specific button to push for just that. There is no way to message providers even though I was told at a appointment that you could. Also no one ever answers the phone, it’s a blanket voicemail that says they will call back which is a coin toss if they will. I don’t have complaints about the service or the care given, it Breeze is awful.

I was hesitant to install Breeze after reading the reviews but I installed Breeze , logged in and was able to pay my bill with no issues. I am happy to report that Breeze didn’t crash during install or use.

Finally, I can walk into my doctors office and not feel like I’m being teleported to the past! Breeze makes it easy to check in, pay my outstanding balances and a bunch of other cool things too.

I use Breeze when I need to and have had no problems with it as I have had with others. The only thing is I do not see when meds are ordered or the results of tests. The Dr mentioned I would see those.

Breeze needs some tweaking. I went to add a new doctor and there is no search feature nor are the doctors in alphabetical order. Therefore scrolling through the list of doctors is for crazy people. Get a search feature on this thing! I’m deleting it until they make some upgrades to it. I’m giving it one star because it’s unusable for me without that search button.

Haven’t had Breeze long, but it literally has been a this app to use. Set up was easy, everything thing you’d need to see is right there. So far, so good.

I would like to say from the beginning that it was the most thorough Pre-Registration I have ever completed. The beauty is it was the easiest navigation of any app in its class. Thank you this app for making it a this app 😎😎😎

Tom B

I see no useful purpose for Breeze. The only advantage that I see is for Apple Inc. who makes money from each of the dozens of Apps that must be purchased in order to make Breeze at least minimally useful. Besides being difficult to install with the limited instruction given,
. There is absolutely no information provided about how Breeze can be used to the benefit of the patient.

The this app concept is great! The ability to easily navigate this portal is the most difficult I have encountered. It is not intuitive in the navigation and I have actually given up when trying unsuccessfully to retrieve messages. Maybe getting users unfamiliar with Breeze to advise you on easy intuitive navigation would be an excellent starting point

Had to turn off TouchID to be able to open Breeze more than once

Every page looks the same. There are tons of colors use them.
Hard to select dates on a schedule range. When you select a provider you can’t see what offices might have an available opening either unless you try each one.

I found out Breeze does not pick up many open appointments that the dr office has. What is the point of Breeze ????

I can’t say enough about this practice. Thank you for helping me figure out two years worth of illness. You are the medical super sleuths!! Mrs. Parris is fantastic and she always remembers who I am. Her presence adds warmth to the practice.

I can no longer login online and this stupid app is not even working as intended — there’s no way to pull up old lab results. As soon as you go into history and press Visit Summary, the button goes gray and says “Professing”. And that’s it. Nothing else.

It beats me why all lab results are not in the same place, easy to find, easy to compare old to new results so progress could be visible.

I made an appointment just after 5:00 on the wed before thanksgiving. About a half hour later, I learned that I needed to take my son to a college visit on that Monday. So, no problem, I will just cancel the appointment, right? Not so. I tried getting into Breeze and I learned that I only requested the appointment and I to finish installing Breeze yet. So, I figure that when I finish installing it, I will be able to cancel it. No such luck with that either, but now, I have not just requested the appt, but also confirmed it. And I am not able to cancel it. And it is we nite before TG holiday. Nobody will be back into the office until Monday morning and I will get charged for the appt because I didn’t cancel at least 12 hours in advance. Luckily someone worked on sat and cancelled it.

Very satisfied after one weeks usage!!!

I got as far as trying to add my insurance card image, and that’s it. Crashes after the splash screen. Every time. Deleted and reinstalled twice with no change. Looking forward to an update, as it is currently unusable. Developer suggestion: allow users to add insurance card by accessing photo library and not just by using the camera.

Using Breeze because one of my doctors utilizes it. I like the whole idea and layout, but I have constant problems trying to view my appointment history and downloading my records. Anyone else having this issue???!