myPSE app not working? crashes or has problems?

myPSE Status

Last Updated on 2024-10-03 by Puget Sound Energy

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2 User reports:
App has problems

User reports 2

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Not working

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Common myPSE Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot myPSE app on iOS and Android devices. Solve all myPSE app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

myPSE iPhone Issues and Solutions

myPSE iOS app crashes, not working, errors
myPSE iOS app network issues
myPSE on iOS has black/white screen

myPSE Android App Issues and Solutions

myPSE has errors/crashing/not working
myPSE server network connectivity issues
myPSE has black screen

myPSE iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever myPSE app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix myPSE app crashes or not working on Iphone (iOS):

Close and restart the myPSE app on iPhone
Update myPSE app to the Latest Version for iOS
Uninstall and reinstall myPSE iPhone app
Update your iPhone to the latest iOS version

Fix myPSE on iPhone unable to connect to server/internet connection issues::

To resolve myPSE network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix myPSE black/white screen (blank screen) on iPhone:

Follow the myPSE iOS app troubleshooting guide Here →

myPSE Android App Issues and Solutions

Fix myPSE not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent myPSE app issues:

Force Stop the myPSE App
1. On android, goto "Settings" » click myPSE app. » click "Force Stop".

Update myPSE to the latest version on PlayStore

Clear myPSE App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "myPSE app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch myPSE.

Fix myPSE unable to contact server/ myPSE internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click myPSE » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got myPSE » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch myPSE on android.

Solve myPSE black/white screens issue on Android:

Follow the myPSE android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Puget Sound Energy, developers of myPSE.

About this app

Check your balance and make a payment with just one click. The this app app provides easy access to your account when you're on the go. Track & report power outages in your neighborhood and check on restoration times, all in the palm of your hand.