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Company Name: Puget Sound Energy
About: Puget Sound Energy, Inc., a public utility company
Headquarters: Bellevue, Washington, United States.
PSE Customer Service 💢
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of Puget Sound Energy
Verified email ✔✔
E-Mail: pseitweb@gmail.com
Website: 🌍 Visit myPSE from Puget Sound Energy Website
Privacy Policy: http://pse.com/Pages/privacy.aspx
Developer: Puget Sound Energy
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3 Most reported problems 😔💔
Its insane the hoops you put in front of new customers
by TylerD1221
After trying multiple times on the desktop site and continuously getting the error message “somethings wrong, its not you it’s us” i finally contact customer service at which point i am prompted to be texted a link to start service. The link takes you to a more than broken mobile site. It does not display correctly and will repeatedly refer to a “list of services below:” that it is incapable of actually displaying. It will then take you to a prompt to enter your date of birth at which point it will become apparent that you cannot change the month in the drop down at all. So if your birthday does not fall on the month it currently is you simply cannot input it. You cannot manually enter digits either. So i finally cave and download the app. I click start service and.. IT REDIRECTS ME TO THE BROKEN MOBILE SITE. How do you get new business!? I tried to give you my money in 4 different ways and every single one was broken or dependent on another system that was broken.
Useless
by Cair40
ETA times were inaccurate which made planning for managing outage impossible. Our outage never showed on the public map. We had to sign in to our account to find our outage and then the infomation was inconsistent( start time was inaccurate, estimated restart time was completely off-we still don’t have service three days later). The only purpose I can see for this app is it keeps the consumer busy trying to communicate with the company instead of bothering their representatives by phone. Gives an illusion that your issue is being managed.
Stuck in Email Verification Loop
by Alexcneal
Been doing this for more than a year now, no matter how many times I “Confirm” my email address, just starts the process over again. For those of us that have paperless billing but do majority of our work on mobile devices, it’s imperative to fix this issue. At one point, I all worked just fine, then this happened and it’s never been fixed. This app is only good for viewing outages.
Have a Problem with PSE? Report Issue
Why should I report an Issue with PSE?
- Pulling issues faced by users like you is a good way to draw attention of PSE to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a PSE customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using PSE.
