Contact myPSE Support

After trying multiple times on the desktop site and continuously getting the error message “somethings wrong, its not you it’s us” i finally contact customer service at which point i am prompted to be texted a link to start service. The link takes you to a more than broken mobile site. It does not display correctly and will repeatedly refer to a “list of services below:” that it is incapable of actually displaying. It will then take you to a prompt to enter your date of birth at which point it will become apparent that you cannot change the month in the drop down at all. So if your birthday does not fall on the month it currently is you simply cannot input it. You cannot manually enter digits either. So i finally cave and download the app. I click start service and.. IT REDIRECTS ME TO THE BROKEN MOBILE SITE. How do you get new business!? I tried to give you my money in 4 different ways and every single one was broken or dependent on another system that was broken.

ETA times were inaccurate which made planning for managing outage impossible. Our outage never showed on the public map. We had to sign in to our account to find our outage and then the infomation was inconsistent( start time was inaccurate, estimated restart time was completely off-we still don’t have service three days later). The only purpose I can see for this app is it keeps the consumer busy trying to communicate with the company instead of bothering their representatives by phone. Gives an illusion that your issue is being managed.

Been doing this for more than a year now, no matter how many times I “Confirm” my email address, just starts the process over again. For those of us that have paperless billing but do majority of our work on mobile devices, it’s imperative to fix this issue. At one point, I all worked just fine, then this happened and it’s never been fixed. This app is only good for viewing outages.