The OTC Network® app is a fast and convenient way to check your OTC Network
card balance and discover eligible items and discount when shopping in-store at
participating retailers.
• View card balance
• Easily check item
eligibility and discounts by the scan of the barcode
To learn more, visit www.
Are you having issues? Select the issue you are having below and provide feedback to OTC Network.
By Merilyn 1 month ago
app has not been working for days says maintenance back soon
By Mark hudson 2 months ago
Hello I've downloaded the app on multiple devices and the scanner for eligible items has disappeared I used it before so I know it was there ,and I see people online using it as well in videos,but now it's just completely gone,and I'm having problems when goin to stores to use the card it hasn't been working for toilet paper,which I've scanned the product when the scanner was there and it said it was eligible please help
By Karen Stevens 2 months ago
Trying to set up the app on my phone for the first time. I get "card validation failed, please try again" message. Card number is correct, zip code is correct.
By John 3 months ago
WHY isn't our beneifits on our cards?
By Alfonse Palmiert 7 months ago
scan product dont work the camera comes on but thats it
By Lorraine Lesure 7 months ago
It give me my balance but if I click on locations it says unable to retrieve information try again later and I click products it says it’s listed below but nothing is there. This is the third day in a row it has done this. I can’t do anything on it
By Brittany 8 months ago
The app is awful. Never loads. Says logging in and never does.
By Yvette 8 months ago
The retailer drop-down box is stuck on Walgreens in the app.
By Benjamin Nelson 9 months ago
I need a replacement card. card #6102 8127 5100 2350 530. My card is frayed and worn.
By Vera Pettijohn 10 months ago
"We're processing your information" goes on over 20 minutes
By Daniel Dunn 11 months ago
Upgraded application and now need to create a new account but receive an error for invalid address to open page.
By nettie knochel 11 months ago
card dose not work what good is it give me the money ??????
By Elizabeth Rykse 11 months ago
The app won’t let me save my password .. thank you !
By Deborah Thomas 1 year ago
I can't log in anymore my password is Books22b
By hencz 1 year ago
Says my email does not exist but works on laptop.
By Corina 1 year ago
The new version used to work great until the end of February 2023. No product scans as eligible though when you bring it to cashier, the same item will scan as eligible. But I need to know if an item is eligible before paying at the cashier. What happened?
By Paul Wong 1 year ago
My previous OTC network application works fine, much better than the newer version, friendly (will not upgrade to newer version). My wife recently upgraded to new OTC network mobile app. The application worked only once, never works again. 1) it does not save the password, checking save password does not work. 2) I used my previous version, added my wife's account, it showed balance, but on the latest version shows NO Activity, NO balance (confusing) 3) Keep creating new accounts won't solve the problem. I believe the new version have too many issues, USELESS at this point.
By Nadezda Lebedeva 1 year ago
The app my OTC does not work. It doesn’t see my cart. I used it before and never had a problem
By jashbhai patel 1 year ago
app does not show save now card from fallon navicare and also self-care card has balance for $50 but it did not go through at walmart at all. call me on 508-353-9093 as soon as possible Thanks Mitesh
By laura gelwicks 1 year ago
otc not working
By Marry J Staggs 1 year ago
WHY isn't our beneifits on our cards?
By Beverly Camic 1 year ago
I've been to Walgreen's, CVS and Family Dollar. Everything I scan shows no offers available. I haven't been able to use the card at all.
By Mary Allen 1 year ago
I can't get in on app and can't get the website to recognize me. The app worked a few months ago but hasn't worked since
By Debra M McCullough 1 year ago
Can't get phone call thru to customer service. Just keeps repeating the language selection. Website does not let you sign in to order on line.
By Daniel G Jimenez 1 year ago
I have a problem loging in and it said email not the right. And password
- Have to enter card number every time you open the app
- Have to solve a captcha every time you open the app
- Enter Card button doesn't appear after typing in card number
- Sorting products is a nightmare
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Complete guide to troubleshoot OTC Network app on iOS and Android devices. Solve all OTC Network app problems, errors, connection issues, installation problems and crashes.
Table of Contents:
Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at HI Technology Corp, developers of OTC Network.
100% Contact Match
Developer: Interactive Communications International, Inc.
E-Mail: [email protected]
Website: Visit OTC Network Website
60.87% Contact Match
Developer: Convey Health Solutions
E-Mail: [email protected]
The OTC Network® app is a fast and convenient way to check your OTC Network card balance and discover eligible items and discount when shopping in-store at participating retailers.