Are you having issues? Select the issue you are having below and provide feedback to OTC Network.
- Have to enter card number every time you open the app
- Have to solve a captcha every time you open the app
- Enter Card button doesn't appear after typing in card number
- Sorting products is a nightmare
app has not been working for days says maintenance back soon
Hello I've downloaded the app on multiple devices and the scanner for eligible items has disappeared I used it before so I know it was there ,and I see people online using it as well in videos,but now it's just completely gone,and I'm having problems when goin to stores to use the card it hasn't been working for toilet paper,which I've scanned the product when the scanner was there and it said it was eligible please help
Trying to set up the app on my phone for the first time. I get "card validation failed, please try again" message. Card number is correct, zip code is correct.
WHY isn't our beneifits on our cards?
scan product dont work the camera comes on but thats it
It give me my balance but if I click on locations it says unable to retrieve information try again later and I click products it says it’s listed below but nothing is there. This is the third day in a row it has done this. I can’t do anything on it
The app is awful. Never loads. Says logging in and never does.
The retailer drop-down box is stuck on Walgreens in the app.
I need a replacement card. card #6102 8127 5100 2350 530. My card is frayed and worn.
"We're processing your information" goes on over 20 minutes
Upgraded application and now need to create a new account but receive an error for invalid address to open page.
card dose not work what good is it give me the money ??????
The app won’t let me save my password .. thank you !
I can't log in anymore my password is Books22b
Says my email does not exist but works on laptop.
The new version used to work great until the end of February 2023. No product scans as eligible though when you bring it to cashier, the same item will scan as eligible. But I need to know if an item is eligible before paying at the cashier. What happened?
My previous OTC network application works fine, much better than the newer version, friendly (will not upgrade to newer version). My wife recently upgraded to new OTC network mobile app. The application worked only once, never works again. 1) it does not save the password, checking save password does not work. 2) I used my previous version, added my wife's account, it showed balance, but on the latest version shows NO Activity, NO balance (confusing) 3) Keep creating new accounts won't solve the problem. I believe the new version have too many issues, USELESS at this point.
The app my OTC does not work. It doesn’t see my cart. I used it before and never had a problem
app does not show save now card from fallon navicare and also self-care card has balance for $50 but it did not go through at walmart at all. call me on 508-353-9093 as soon as possible Thanks Mitesh
otc not working
WHY isn't our beneifits on our cards?
I've been to Walgreen's, CVS and Family Dollar. Everything I scan shows no offers available. I haven't been able to use the card at all.
I can't get in on app and can't get the website to recognize me. The app worked a few months ago but hasn't worked since
Can't get phone call thru to customer service. Just keeps repeating the language selection. Website does not let you sign in to order on line.
I have a problem loging in and it said email not the right. And password
Complete guide to troubleshoot OTC Network app on iOS and Android devices. Solve all OTC Network app problems, errors, connection issues, installation problems and crashes.
Table of Contents:
Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at HI Technology Corp, developers of OTC Network.
The OTC Network® app is a fast and convenient way to check your OTC Network card balance and discover eligible items and discount when shopping in-store at participating retailers.