OTC Network app not working? crashes or has problems?

OTC Network Status


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⚠️ Most reported problems ⚠️

Not working
43.5%

Something else
20.2%

Login
14.5%

Payments
7.3%

problems reported in the last 24 hours

24 hour clock ⏰

Summary of OTC Network Problems 😠👌🔥

- Have to enter card number every time you open the app

- Have to solve a captcha every time you open the app

- Enter Card button doesn't appear after typing in card number

- Sorting products is a nightmare

  25 Reported Issues: 😵🆘🛟🚨📢

Merilyn
2024-03-15

app has not been working for days says maintenance back soon

Mark Hudson
2024-02-26

Hello I've downloaded the app on multiple devices and the scanner for eligible items has disappeared I used it before so I know it was there ,and I see people online using it as well in videos,but now it's just completely gone,and I'm having problems when goin to stores to use the card it hasn't been working for toilet paper,which I've scanned the product when the scanner was there and it said it was eligible please help

Karen Stevens
2024-02-19

Trying to set up the app on my phone for the first time. I get "card validation failed, please try again" message. Card number is correct, zip code is correct.

John
2024-01-01

WHY isn't our beneifits on our cards?

Alfonse Palmiert
2023-09-28

scan product dont work the camera comes on but thats it

Lorraine Lesure
2023-09-16

It give me my balance but if I click on locations it says unable to retrieve information try again later and I click products it says it’s listed below but nothing is there. This is the third day in a row it has done this. I can’t do anything on it

Brittany
2023-08-03

The app is awful. Never loads. Says logging in and never does.

Yvette
2023-08-02

The retailer drop-down box is stuck on Walgreens in the app.

Benjamin Nelson
2023-07-03

I need a replacement card. card #6102 8127 5100 2350 530. My card is frayed and worn.

Vera Pettijohn
2023-06-12

"We're processing your information" goes on over 20 minutes

Daniel Dunn
2023-05-18

Upgraded application and now need to create a new account but receive an error for invalid address to open page.

Nettie Knochel
2023-05-16

card dose not work what good is it give me the money ??????

Elizabeth Rykse
2023-05-02

The app won’t let me save my password .. thank you !

Deborah Thomas
2023-04-10

I can't log in anymore my password is Books22b

Hencz
2023-03-07

Says my email does not exist but works on laptop.

Corina
2023-03-06

The new version used to work great until the end of February 2023. No product scans as eligible though when you bring it to cashier, the same item will scan as eligible. But I need to know if an item is eligible before paying at the cashier. What happened?

Paul Wong
2023-02-14

My previous OTC network application works fine, much better than the newer version, friendly (will not upgrade to newer version). My wife recently upgraded to new OTC network mobile app. The application worked only once, never works again. 1) it does not save the password, checking save password does not work. 2) I used my previous version, added my wife's account, it showed balance, but on the latest version shows NO Activity, NO balance (confusing) 3) Keep creating new accounts won't solve the problem. I believe the new version have too many issues, USELESS at this point.

Nadezda Lebedeva
2023-02-13

The app my OTC does not work. It doesn’t see my cart. I used it before and never had a problem

Jashbhai Patel
2023-02-10

app does not show save now card from fallon navicare and also self-care card has balance for $50 but it did not go through at walmart at all. call me on 508-353-9093 as soon as possible Thanks Mitesh

Laura Gelwicks
2023-02-05

otc not working

Marry J Staggs
2023-01-03

WHY isn't our beneifits on our cards?

Beverly Camic
2022-12-30

I've been to Walgreen's, CVS and Family Dollar. Everything I scan shows no offers available. I haven't been able to use the card at all.

Mary Allen
2022-10-18

I can't get in on app and can't get the website to recognize me. The app worked a few months ago but hasn't worked since

Debra M McCullough
2022-10-11

Can't get phone call thru to customer service. Just keeps repeating the language selection. Website does not let you sign in to order on line.

Daniel G Jimenez
2022-09-02

I have a problem loging in and it said email not the right. And password

Showing 1-25 of 25

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About this app

The OTC Network® app is a fast and convenient way to check your OTC Network card balance and discover eligible items and discount when shopping in-store at participating retailers.