OTC Network app not working? crashes or has problems?

OTC Network Status


I have a problem with OTC Network

Are you having issues? Select the issue you are having below and provide feedback to OTC Network.



⚠️ Most reported problems ⚠️
Something else
47.4%

Not working
21.1%

Login
14.0%

Payments
7.0%

Problems reported in the last 24 hours

24 hour clock ⏰

🔨🐞 Solved: verified fixes that worked!

Reported Issues:
C
Carlos Freeman:

[Solved] Checking My On the 1-866-413-2582 The computer is Repeating Itself not working to give me my Balance

S
Sandy Shores:

Login is invalid, can't check my balance or use price scanner in the app

V
Victor C. Smith:

Cannot access account. Error message = Card validation failed! Please try again.

V
Victor C. Smith:

Unable to access account. Login not being accepted

M
Michael P Labiak:

When I enter my correct account numbers, I keep getting System failure, card validation failed.

D
Dee Cuschera:

Not accepting card number

B
Bernesdine Tate:

When trying to use my new otc card after activation it is not processing

P
Peter Jensen:

Splash Page for sec then dead white screen

P
Peter Jensen:

Blank Screen

J
JAMES S FRYE:

after I login system failure pops up

📋 27 Reported Issues:

G
Gerri Lyn Maldonado 2024-12-22

can not get into the otc website to place an order

C
Clydell Willis 2024-12-16

It’s saying that I can’t use my card when I try

M
Merilyn 2024-03-15

app has not been working for days says maintenance back soon

M
Mark Hudson 2024-02-26

Hello I've downloaded the app on multiple devices and the scanner for eligible items has disappeared I used it before so I know it was there ,and I see people online using it as well in videos,but now it's just completely gone,and I'm having problems when goin to stores to use the card it hasn't been working for toilet paper,which I've scanned the product when the scanner was there and it said it was eligible please help

K
Karen Stevens 2024-02-19

Trying to set up the app on my phone for the first time. I get "card validation failed, please try again" message. Card number is correct, zip code is correct.

J
John 2024-01-01

WHY isn't our beneifits on our cards?

A
Alfonse Palmiert 2023-09-28

scan product dont work the camera comes on but thats it

L
Lorraine Lesure 2023-09-16

It give me my balance but if I click on locations it says unable to retrieve information try again later and I click products it says it’s listed below but nothing is there. This is the third day in a row it has done this. I can’t do anything on it

B
Brittany 2023-08-03

The app is awful. Never loads. Says logging in and never does.

Y
Yvette 2023-08-02

The retailer drop-down box is stuck on Walgreens in the app.

B
Benjamin Nelson 2023-07-03

I need a replacement card. card #6102 8127 5100 2350 530. My card is frayed and worn.

V
Vera Pettijohn 2023-06-12

"We're processing your information" goes on over 20 minutes

D
Daniel Dunn 2023-05-18

Upgraded application and now need to create a new account but receive an error for invalid address to open page.

N
Nettie Knochel 2023-05-16

card dose not work what good is it give me the money ??????

E
Elizabeth Rykse 2023-05-02

The app won’t let me save my password .. thank you !

D
Deborah Thomas 2023-04-10

I can't log in anymore my password is Books22b

H
Hencz 2023-03-07

Says my email does not exist but works on laptop.

C
Corina 2023-03-06

The new version used to work great until the end of February 2023. No product scans as eligible though when you bring it to cashier, the same item will scan as eligible. But I need to know if an item is eligible before paying at the cashier. What happened?

P
Paul Wong 2023-02-14

My previous OTC network application works fine, much better than the newer version, friendly (will not upgrade to newer version). My wife recently upgraded to new OTC network mobile app. The application worked only once, never works again. 1) it does not save the password, checking save password does not work. 2) I used my previous version, added my wife's account, it showed balance, but on the latest version shows NO Activity, NO balance (confusing) 3) Keep creating new accounts won't solve the problem. I believe the new version have too many issues, USELESS at this point.

N
Nadezda Lebedeva 2023-02-13

The app my OTC does not work. It doesn’t see my cart. I used it before and never had a problem

J
Jashbhai Patel 2023-02-10

app does not show save now card from fallon navicare and also self-care card has balance for $50 but it did not go through at walmart at all. call me on 508-353-9093 as soon as possible Thanks Mitesh

L
Laura Gelwicks 2023-02-05

otc not working

M
Marry J Staggs 2023-01-03

WHY isn't our beneifits on our cards?

B
Beverly Camic 2022-12-30

I've been to Walgreen's, CVS and Family Dollar. Everything I scan shows no offers available. I haven't been able to use the card at all.

M
Mary Allen 2022-10-18

I can't get in on app and can't get the website to recognize me. The app worked a few months ago but hasn't worked since

D
Debra M McCullough 2022-10-11

Can't get phone call thru to customer service. Just keeps repeating the language selection. Website does not let you sign in to order on line.

D
Daniel G Jimenez 2022-09-02

I have a problem loging in and it said email not the right. And password

Showing 1-27 of 27 reported issues:

Have a Problem with OTC Network? Report Issue






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Verified email ✔✔

E-Mail: otcnetworkmobileappsppt@incomm.com

Website: 🌍 Visit OTC Network Website

Privacy Policy: https://www.incomm.com/policies/

Developer: Interactive Communications International, Inc.




‼️ Outages Happening Right Now

  • Apr 27, 2025, 05:05 PM

    a user from Chicago, United States reported problems with OTC Network : Not working

  • Apr 26, 2025, 03:29 PM

    a user from Bemidji, United States reported problems with OTC Network : Screen

  • Apr 17, 2025, 08:02 PM

    a user from Los Angeles, United States reported problems with OTC Network : Not working

  • Apr 16, 2025, 02:52 PM

    a user from Revere, United States reported problems with OTC Network : Not working

  • Apr 13, 2025, 05:37 PM

    a user from Greenfield, United States reported problems with OTC Network : Not working

  • Apr 13, 2025, 03:26 PM

    a user from San Diego, United States reported problems with OTC Network : Login

  • Apr 08, 2025, 06:08 PM

    a user from New York, United States reported problems with OTC Network : Not working

  • Mar 02, 2025, 01:28 AM

    a user from San Leandro, United States reported problems with OTC Network : Payments

  • Mar 01, 2025, 07:48 AM

    a user from Fort Worth, United States reported problems with OTC Network : Connection

  • Feb 20, 2025, 09:56 AM

    a user from Brooklyn, United States reported problems with OTC Network : Not working

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