myPSE Reviews

by TylerD1221

After trying multiple times on the desktop site and continuously getting the error message “somethings wrong, its not you it’s us” i finally contact customer service at which point i am prompted to be texted a link to start service. The link takes you to a more than broken mobile site. It does not display correctly and will repeatedly refer to a “list of services below:” that it is incapable of actually displaying. It will then take you to a prompt to enter your date of birth at which point it will become apparent that you cannot change the month in the drop down at all. So if your birthday does not fall on the month it currently is you simply cannot input it. You cannot manually enter digits either. So i finally cave and download myPSE . I click start service and.. IT REDIRECTS ME TO THE BROKEN MOBILE SITE. How do you get new business!? I tried to give you my money in 4 different ways and every single one was broken or dependent on another system that was broken.

by I Am Pekk

Downloaded myPSE to pay bill since the website wouldn’t let me pay my bill.

The bill pay buttons on myPSE do nothing. myPSE is hot garbage.

by PeteSmith41

Even given the extremely limited purpose of myPSE — to report PSE power outages affecting your address and to find out the status of existing outages affecting your address —myPSE is COMPLETELY USELESS. I entered my residence address and logged in using my PSE online user identification and password. Although myPSE displays a map pinpointing my home, myPSE does not recognize when there is a power outage affecting my address. Further, several times when I tried to “Report an Outage,” myPSE did nothing for a long time before displaying the message “We are unable to the outage right now. Please try again later.” Trying again later — repeatedly — was fruitless. Moreover, when myPSE prompted me to enter my PSE user identification and password and I did so twice extremely carefully with the correct information, myPSE kept responding: “According to our records, you are not a PSE customer.” COMPLETELY USELESS APP.

by Lifelongissaquah

When you really need myPSE it is not current. Useless

by Saj0501

Takes you to payment and then just lags.

by Zayshell

This thing dies if you actually try and use it to pay your bill.

by Rekar95

Constantly asking for emai verification. Email was verified on website account and it doesn’t help with myPSE

by DNO98370

Outage map no longer shows outage boundaries. The website still works correctly, so I’m unloading myPSE and switching back to the website.

by Amee721

Help!

by Critic God

Every time we have a weather incident, myPSE is not available. myPSE says you have to update myPSE when there is no available update. So, myPSE just goes round and round. Absolute garbage.

by Cair40

ETA times were inaccurate which made planning for managing outage impossible. Our outage never showed on the public map. We had to sign in to our account to find our outage and then the infomation was inconsistent( start time was inaccurate, estimated restart time was completely off-we still don’t have service three days later). The only purpose I can see for myPSE is it keeps the consumer busy trying to communicate with the company instead of bothering their representatives by phone. Gives an illusion that your issue is being managed.

by Mx8008

New customer, and as always power companies apps to pay bills doesn’t work. myPSE won’t even recognize my login to access my account. Frustrating, waste of time.
Go to the website to take care of your business with them. It routes you to a third party vendor that will process the payment.
FYI customer service spelled my name incorrectly even though I spelled it for them! UGH!

by Alexcneal

Been doing this for more than a year now, no matter how many times I “Confirm” my email address, just starts the process over again. For those of us that have paperless billing but do majority of our work on mobile devices, it’s imperative to fix this issue. At one point, I all worked just fine, then this happened and it’s never been fixed. myPSE is only good for viewing outages.

by Unhappy363

When I go in to sign in it just spins and goes nowhere. I delete app and reinstalled it several times and it won’t work. Very disappointed in it.

by NWVP-Jamie

The usage map doesn’t work on mobile devices using safari or chrome and it doesn’t load in myPSE either??

by Galactic Hitchhiker

Version 4.4.7’s version history says it adds thumbprint support. How do you manage to recognize thumbprints distinct from other fingerprints?

by K8rtots

myPSE is great *for what it does so far* so it gets three stars from me because it functions as intended… We had a couple of outages over the stormy season this year and I wish that I had had myPSE to report them instead of having to navigate the fully website browser on my tiny screen.
WITH THAT SAID... When I downloaded myPSE I was really excited because I thought it meant I would get mobile billing alerts ("Your bill is ready!") and be able to make payments to my account on my phone. I find it very unfortunate that this is not the case. I will be looking forward to future updates, hopefully they will include balance and payment tracking as well as the ability to make payments.

by ThatsRegrettable

App crashes when outage map selected.

iOS 14.7.1 iPhone 11 Pro Max

by Robkonw

I ranted about the lack of area of outage on the map with local households affected. It worked in a previous version. Two days later, during our current outage, the feature is back. Holiday miracle? Random? Whatever, it works again.

by Bloody N9ne

People keep giving myPSE low stars because they think this is for billing and payments. However if you visit the PSE website, they clearly state this is the outage map application. The description itself says the same thing. This is NOT a billing application, so stop reviewing it as if it were. As far as outage information goes (what myPSE is meant for); it does a good job giving you content. The outage information is updated along when PSE updates their Facebook and Twitter pages which is every few hours. I will say they need to rename this application PSE Outage Map so the people who skip reading the description and website would understand what it's intended for.

by Eductor44

Would have given it a zero but you don’t have that rating. I downloaded the first app which worked well for looking at and reporting outages then came an up date! Had to enter name as it appears on the bill and my account number - so repeatedly (6 separate attempts and was told app was having issues and to try again latter each time having to enter lots of information only to have it fail). Then I dumped myPSE and re-downloaded it, only to time after time (5 attempts) be told my name and or account did not exist - name and account numbers were exactly as shown on bill!

So I am done wasting my time with this - now if I can just get PSE to not send me a bill after all according to them my account does NOT exist (wish my bill didn’t)

By the way my wife has the old not upgraded app which works fine for her, we both have same I phones and I pads.

by NutCracker777

Whoever built myPSE is simply dumb. On enquiring I think I know who is the consultant who built this for PSE. Clearly they don’t see this from a utility customer perspective. Lack of customer empathy is demonstrated in this work by the consultant. PSE could be easily at their mercy and will to get whatever is given. The UX is unbelievably horrible. Well one biggest flaw still not fixed - why do I need to enter my credit card details every time I make a payment in myPSE ?? Who does this kind of app development? Switching from credit card to bank direct debit is a scavenger hunt. PSE should think again if they want to continue with this horrible interface and features or switch
to a clean new interface before they get more customer frustrations. This is just not what is expected to be handed off to a customer. FIX THIS!!

by Anomalous Absorption

To begin with, the user interface elements do not behave like Apple iOS standards. One has to touch in unexpected places for an input to be accepted and to go on to the next entry.
The security question input process is brain dead: It refused my "first pet's name" demanding it to be at least 5 characters long! It was what it was... 3 characters.
I didn't even bother trying substituting the question about my high school best friend -- 4 characters.
I began to worry about giving my answers to such "standard" questions to such a sloppy UI. Will just use myPSE for power outages without logging in.

by Dettrie

While the updated app allows you to see your account information and pay your bill, the outage information capabilities were better before. I use myPSE to see information about power outages in my area, when power may be restored, what areas are affected etc. With our most recent outages I haven’t been able to report an outage (I get an error saying the phone number doesn’t match but I double checked our account info and was providing the same phone number) and the outage map doesn’t show any outages even though I received an email indicating PSE is aware of the outage.
The previous versions may have been missing the account functions but I’d prefer that over the updated app

by 98104-Seattle

The main application of myPSE shall clearly be to let people pay their bills. Well, it fails to. Paying with a credit card disable pasting a card number, effectively making impossible to use apps like dashlane to populate credit card information. When attempting to manually type in number, it drops keypad when switching to a different app to check cc number. It will also delete everything if a user leaves a field without populating it with a full cr card number (sorry, mine is 16 digits and I dont remember that as one string). No integration with ApplePay or GooglePay. Sorry, but this is just a waste of my iPhone memory.

by Rubus_spectabilis

myPSE used to be handy during power outages. Now it’s useless. Doesn’t recognize my location. When I try to report an outage, asks for my phone number even though it is on my phone (plus the number is stored with my profile). Then it tells me there is no record of service at that number (also not true). On the most recent outage, which was widespread, the map showed no info about outages.

PSE would do well to rollback to previous versions. They actually worked well.

by Xenoverse

myPSE is now much better than before because we can now manage our account payment from within myPSE . Previously its only function was to view and report outages.

I would give it 4 stars if it can remember my user credentials after app update so I don’t have to type user name and password every time there is an app update.

by Kingfoot

It’s a simple app that lets me see my bill, pay my bill, contact PSE, and see/report outages. It’s a little clunky in the UI and navigation so it loses a star for that. The other star is for not having push notifications. It would be great to have immediate alerts and not rely on slower emails or possibly missing sms alerts. 3/5, it does the minimum to be functional and useful.

by Geofotin

It would be nice if it saved payment information, or had you use a passcode to bring it up. It’s a bit tedious to type it all in each time, but still more convenient than mailing in a check.

by Dc Hancock

Glad to see mobile payment but it’s ridiculous to require “authentication “ by entering my password to make a payment when I just logged into the website. Also future updates should include same main website functions that allow scheduling payment and app should already have my saved payment options like website as well. I don’t want to have to enter my payment info, it’s already on file. I like my ATT app because it provides the payment conveniences I have mentioned. Keep going your heading in the right direction.

by Smartaamir

Finally I can pay my bills with myPSE. I was able to login and pay bills for multiple accounts. Badly need Apple Pay instead of manually entering credit card details each time.
Otherwise good app so far. Please continue to invest in improving the experience and features.

by WoodDoc5171

Follow up to previous review. No longer having crashes and the location has been accurate. The utility for reporting a power outage works great. But, letting you know the status of the power outage at its various phases (reported, under investigation, crew onsite, estimated restoration) seems poorly updated. I don’t think that’s an app problem, but a data upload issue.

The biggest issue I’d like to see resolved with myPSE is the ability to select a specific date to pay a bill. It defaults to today’s date and there’s no way to set a pay date in the future (that I’ve figured out).

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Previous Review:
No longer just an outage map. Now you can see your bills and payments as well as account info and payments. App crashes once in a while, but infrequently. The outage map is starting up showing downtown Bellevue rather that the specific area where our service is located (nowhere near Bellevue). That seems to be a repeatable glitch and needs to be corrected.

by Canooke

App does exactly what it says (which is NOT offer bill pay). We live in an area where outages are common and it's handy to be able to see updates on how widespread the outage is and when it is expected to be resolved. We can also check to see if/when the power comes back on when we opt to wait it out away from home.

by Julie.two

After 4 neighborhood outages this year, I've used myPSE a lot. I've easily reported each outage as soon as it happened. Then I track the repair crews that are close to my neighborhood and I get an idea of how long it will take for them to get to my area. Then myPSE tells me when they start working and how long the repair could take. It is so helpful to have this info. Thanks PSE.

by Cindy In Renton

The new version of myPSE is great. Allows you to view you bill & history, make payments & still report or view outages. A fantastic improvement! Thanks for thinking about your customers and improving their digital experience!