The myPSE app provides easy access to your account when you're on the go. Check
your balance and make a payment with just one click. Track & report power
outages in your neighborhood and check on restoration times, all in the palm of
your hand. Manage your account: • Review your account...
Wasting my time
Would have given it a zero but you don’t have that rating. I downloaded the first app which worked well for looking at and reporting outages then came an up date! Had to enter name as it appears on the bill and my account number - so repeatedly (6 separate attempts and was told app was having issues and to try again latter each time having to enter lots of information only to have it fail). Then I dumped the app and re-downloaded it, only to time after time (5 attempts) be told my name and or account did not exist - name and account numbers were exactly as shown on bill! So I am done wasting my time with this - now if I can just get PSE to not send me a bill after all according to them my account does NOT exist (wish my bill didn’t) By the way my wife has the old not upgraded app which works fine for her, we both have same I phones and I pads.
Worst app ever used for utilities
Whoever built this app is simply dumb. On enquiring I think I know who is the consultant who built this for PSE. Clearly they don’t see this from a utility customer perspective. Lack of customer empathy is demonstrated in this work by the consultant. PSE could be easily at their mercy and will to get whatever is given. The UX is unbelievably horrible. Well one biggest flaw still not fixed - why do I need to enter my credit card details every time I make a payment in the app?? Who does this kind of app development? Switching from credit card to bank direct debit is a scavenger hunt. PSE should think again if they want to continue with this horrible interface and features or switch to a clean new interface before they get more customer frustrations. This is just not what is expected to be handed off to a customer. FIX THIS!!
Follow up to previous review. No longer having crashes and the location has been accurate. The utility for reporting a power outage works great. But, letting you know the status of the power outage at its various phases (reported, under investigation, crew onsite, estimated restoration) seems poorly updated. I don’t think that’s an app problem, but a data upload issue. The biggest issue I’d like to see resolved with the app is the ability to select a specific date to pay a bill. It defaults to today’s date and there’s no way to set a pay date in the future (that I’ve figured out). ************** Previous Review: No longer just an outage map. Now you can see your bills and payments as well as account info and payments. App crashes once in a while, but infrequently. The outage map is starting up showing downtown Bellevue rather that the specific area where our service is located (nowhere near Bellevue). That seems to be a repeatable glitch and needs to be corrected.
Functionality needs more work
Glad to see mobile payment but it’s ridiculous to require “authentication “ by entering my password to make a payment when I just logged into the website. Also future updates should include same main website functions that allow scheduling payment and app should already have my saved payment options like website as well. I don’t want to have to enter my payment info, it’s already on file. I like my ATT app because it provides the payment conveniences I have mentioned. Keep going your heading in the right direction.
Outage information was better before
While the updated app allows you to see your account information and pay your bill, the outage information capabilities were better before. I use the app to see information about power outages in my area, when power may be restored, what areas are affected etc. With our most recent outages I haven’t been able to report an outage (I get an error saying the phone number doesn’t match but I double checked our account info and was providing the same phone number) and the outage map doesn’t show any outages even though I received an email indicating PSE is aware of the outage. The previous versions may have been missing the account functions but I’d prefer that over the updated app
Pretty useless for me
The main application of this app shall clearly be to let people pay their bills. Well, it fails to. Paying with a credit card disable pasting a card number, effectively making impossible to use apps like dashlane to populate credit card information. When attempting to manually type in number, it drops keypad when switching to a different app to check cc number. It will also delete everything if a user leaves a field without populating it with a full cr card number (sorry, mine is 16 digits and I dont remember that as one string). No integration with ApplePay or GooglePay. Sorry, but this is just a waste of my iPhone memory.
After 4 neighborhood outages this year, I've used this app a lot. I've easily reported each outage as soon as it happened. Then I track the repair crews that are close to my neighborhood and I get an idea of how long it will take for them to get to my area. Then the app tells me when they start working and how long the repair could take. It is so helpful to have this info. Thanks PSE.
Great for outages
App does exactly what it says (which is NOT offer bill pay). We live in an area where outages are common and it's handy to be able to see updates on how widespread the outage is and when it is expected to be resolved. We can also check to see if/when the power comes back on when we opt to wait it out away from home.
Klunky Security Interface
To begin with, the user interface elements do not behave like Apple iOS standards. One has to touch in unexpected places for an input to be accepted and to go on to the next entry. The security question input process is brain dead: It refused my "first pet's name" demanding it to be at least 5 characters long! It was what it was... 3 characters. I didn't even bother trying substituting the question about my high school best friend -- 4 characters. I began to worry about giving my answers to such "standard" questions to such a sloppy UI. Will just use the app for power outages without logging in.
Not bad, could be better
It’s a simple app that lets me see my bill, pay my bill, contact PSE, and see/report outages. It’s a little clunky in the UI and navigation so it loses a star for that. The other star is for not having push notifications. It would be great to have immediate alerts and not rely on slower emails or possibly missing sms alerts. 3/5, it does the minimum to be functional and useful.
Brain dead since the update
This app used to be handy during power outages. Now it’s useless. Doesn’t recognize my location. When I try to report an outage, asks for my phone number even though it is on my phone (plus the number is stored with my profile). Then it tells me there is no record of service at that number (also not true). On the most recent outage, which was widespread, the map showed no info about outages. PSE would do well to rollback to previous versions. They actually worked well.
Better than before
This app is now much better than before because we can now manage our account payment from within the app. Previously its only function was to view and report outages. I would give it 4 stars if it can remember my user credentials after app update so I don’t have to type user name and password every time there is an app update.
Need Apple Pay support please!
Finally I can pay my bills with this app. I was able to login and pay bills for multiple accounts. Badly need Apple Pay instead of manually entering credit card details each time. Otherwise good app so far. Please continue to invest in improving the experience and features.
The new version of this app is great. Allows you to view you bill & history, make payments & still report or view outages. A fantastic improvement! Thanks for thinking about your customers and improving their digital experience!
Would be nice if
It would be nice if it saved payment information, or had you use a passcode to bring it up. It’s a bit tedious to type it all in each time, but still more convenient than mailing in a check.
No. myPSE does not seem very safe to us. This is based on our NLP (Natural language processing) analysis of over 43 User Reviews sourced from the Appstore and the appstore cumulative rating of 2.6/5 . Justuseapp Safety Score for myPSE Is 17.2/100.
No. myPSE does not seem legit based on our analysis. This conclusion was arrived at by running over 43 myPSE User Reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, Justuseapp Legitimacy Score for myPSE Is 17.2/100.
myPSE works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or Contact Support.
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