GoPass app not working? crashes or has problems?

GoPass Status

Last Updated on 2024-08-20 by DART/The T/DCTA

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1 User reports:
App has problems

User reports 1

⚠️ Most reported problems ⚠️

Something else

66.7%

Crashes

33.3%

problems reported in the last 24 hours

24 hour clock ⏰

Summary of GoPass Problems 😠👌🔥

- The app has wrong arrival/departure times for more than a few bus routes and does nothing to let users know whether a bus is coming or not.

- Buses are usually 5-20 minutes late (if they do arrive), and the app will only show the next arrival/departure time.

- The app's estimated trip time is often wrong.

- The app has changed several times, causing users to delete the old app and add the new app, set up a new profile, and sign up again.

2 Reported Issues: 😵🆘🛟🚨📢

Cindy Hancock

2022-09-09

Ok I was assaulted today and as soon as I sent the report. The DART GoPass just crashes constantly. I've Uninstalled and rebooted phone nothing has worked.

Nita Harrison

2022-05-12

I wanted one pass for today and they have charged me four times and still ordering more

Showing 1-2 of 2

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Common GoPass Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot GoPass app on iOS and Android devices. Solve all GoPass app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

GoPass iPhone Issues and Solutions

GoPass iOS app crashes, not working, errors
GoPass iOS app network issues
GoPass on iOS has black/white screen

GoPass Android App Issues and Solutions

GoPass has errors/crashing/not working
GoPass server network connectivity issues
GoPass has black screen

GoPass iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever GoPass app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix GoPass app crashes or not working on Iphone (iOS):

Close and restart the GoPass app on iPhone
Update GoPass app to the Latest Version for iOS
Uninstall and reinstall GoPass iPhone app
Update your iPhone to the latest iOS version

Fix GoPass on iPhone unable to connect to server/internet connection issues::

To resolve GoPass network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix GoPass black/white screen (blank screen) on iPhone:

Follow the GoPass iOS app troubleshooting guide Here →

GoPass Android App Issues and Solutions

Fix GoPass not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent GoPass app issues:

Force Stop the GoPass App
1. On android, goto "Settings" » click GoPass app. » click "Force Stop".

Update GoPass to the latest version on PlayStore

Clear GoPass App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "GoPass app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch GoPass.

Fix GoPass unable to contact server/ GoPass internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click GoPass » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got GoPass » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch GoPass on android.

Solve GoPass black/white screens issue on Android:

Follow the GoPass android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at DART/The T/DCTA, developers of GoPass.

About this app

this app is the all-in-one travel tool that is like having a travel-sized tour guide at your side. this app is the easy way to buy transit passes for DART, Trinity Metro, Tulsa Transit, Star Transit, CitiBus and DCTA – right on your phone! this app is so easy to setup and use – you’ll never buy a paper ticket again! - Mobile ticketing which allows you to purchase passes and store them for up to 60 days. - Real-time trip planning with step-by-step navigation. - Digital this app Wallet allowing you to store multiple credit cards or utilize Apple Pay for convenient purchasing. - Cash to mobile option allowing you to load cash to your this app Wallet at retail locations. - Personalize GoPass by saving your favorite routes, stops and pass types. - Profile and payment protection including PIN verification and touch ID.