Contact GoPass Support

I have to be at work by 9. After waking up at 6:30 to catch the bus at 7:30 I don’t get to work till 9:30, especially on the weekends I get off of work at 5. After waiting in the heat for 45-60 min, a bus might come, and I don’t get home till 9 and it’s the app that make the plan and estimates the total time the trip takes to be an hour and a half (it’s always wrong) This app has wrong arrival/departure times for more than a few bus routes and does nothing to let you know whether a bus is coming or not Busses are usually 5-20 minutes late (if they do arrive) and this app will only show you the next arrival/departure time It’s only useful for ticket purchases at this point

I am not a frequent user of this app, but when I do use the DART app it changes almost every time. 1st time the entire app changed from DART to GO and had to delete the old app and add the new app AND setup a new profile as if I was a brand new user. NOW, on the GO app (which I’ve used several times before) has somehow deleted my profile and causing me to end up signing up AGAIN. After signing up, it asked for a PIN that I’ve never had... so I put in what I thought would be a PIN for me and it locked me out after several tries. I just want my profile to remain active no matter how frequent or less frequent I use it where I won’t have to keep setting up as if I’m a new user... ugh!!!! ZERO STARS

So I bought a Trinity Metro Local Day Pass through GoPass. I activated it with the assumption that my ticket wont expire til after 24 hours upon activating it. Then guess what- it started counting down 3 hours and 20 minutes until it expires. How dumb and misleading, no information whatsoever regarding the passes. You’d think the genius who thought of making day passes would let you use the ticket for an entire day instead of 1/8 of the day but no, GO PASS had to rip you off your 5 dollars and that’s how they get you. Never get your tickets here and don’t even waste your time downloading this piece of disaster.