Scoop Status

Last Updated on 2024-12-08 by Scoop Technologies, Inc

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⚠️ Most reported problems ⚠️

Not working

100.0%

24 hour clock ⏰

- The app lacks transparency, making it difficult to see which drivers are available and the likelihood of getting matched.

- The app is too rigid, with limited options for setting more granular time windows and scheduling rides.

- The scheduling windows for morning and evening rides are too late, making it hard to arrange alternative transportation.

- The driver reward program is unclear and inconsistent, with rules not clearly stated and rewards not given even when requirements are met.

Common Scoop Problems & Solutions. Troubleshooting Guide

Table of Contents:

To resolve Scoop network issues, Reset phone network settings:
1. On iphone, goto Settings » General » Reset » Reset Network Settings.
2. Enter device passcode » confirm [Reset Network Settings].

Force Stop the Scoop App
1. On android, goto Settings » Scoop » click [Force Stop]

Clear Scoop App Cache and Data:
1. On android, goto Settings » Apps » Scoop » Storage » click [Clear Data] option. This clears both data and cache.
2. restart Scoop.

On android, goto Settings » Apps or Manage Apps tab.
Click Scoop » [Force Stop]
Next, goto Storage » click [Clear Data]
Again, goto Scoop » Mobile Data » [Allow Background Data Usage].
Go back to Settings » Connections » Mobile Network » Network Mode. Change the network to 4G e.g. LTE/3G/2G (auto connect)
Relaunch Scoop